Foot Locker Store

Awful awful customer service.
I ordered a shoe online to be picked up in store, which turned out to be too small when I tried it at the store. I attempted return the shoe in store since Foot Locker has «Fit Guarantee promise.» I spoke with the sales associate, Mark, who said that they could not do a return in-​store since I ordered it online – which is not true.
Instead, he said he would need to ship it back to corporate, and said I needed to call customer service to have the refund processed. He wouldn’t call corporate on my behalf and said there was no receipt for me to keep after they shipped the shoe back. After calling corporate while in the store, and waiting for over 12 minutes to speak to a live customer service agent, he redeemed himself by talking to his supervisor and finally processed the return in-​store.
Unfortunately, the shipping fee was not returned, despite Foot Locker’s online promise. I will not be coming back to Foot Locker.