Fluff-n-Fold Laundry Services

Horrible dry cleaning. Don’t waste your money!

Never in a million years did I think I could love a laundry service as much as Fluff-​n-​Fold. After years of a sub-​par experience at a laundry location on our block, we finally looked elsewhere and were drawn by the positive reviews. The owner/​operator Dennis and his wife are the sweetest people and have been since day one. Even with delivery cost/​tips factored in, they were faster, more thorough, and less expensive than the service we had previously walked our laundry to. Unfortunately we just moved out of delivery range; otherwise we’d be with Fluff-​n-​Fold for a long time to come.

Sadly this place is too small and doesn’t have enough self-​service machines. The time lost waiting and the over all hassle isn’t worth the low cost. It’s worth your time to have one of the other neighborhood cleaners wash and fold your things.

I don’t say this lightly, or very often for that matter, but this place has the absolute worst customer service I’ve experienced in a long time.
When you walk in, it’s the most stiff and unpleasant environment. No one greets you, they look at you and carry on. As if you are inconveniencing them by spending your money there. Greeting by name? I must have the wrong place.
My first experience was a while back when I took my winter coat for dry cleaning. They printed on my receipt that it would be ready the next day. I still called to find out if it was ready but no one ever answers the phone. So I went to collect it and twice it wasn’t ready, it took 3 days, contrary to what the receipt said.
The most recent encounter, the lady screams at me for «slamming» the dryer door. Which I in fact did not. I told her that she could ask nicely, I was still a customer. And she screamed back. The guy working there, assuming the owner, only defends her and also shouts. I was so shocked at the treatment, do they have any idea how to run a business?
Unfortunately I have to go there because I don’t know of any self service places in the neighborhood. I’d really appreciate recommendations if anyone reading this knows! I wish they could make it more pleasant and learn the fundamentals of customer service. Perhaps they would get more business. Doing laundry is shitty as is! As this rate, I won’t be surprised if they close down.

This place is terrible. They lost my whites and took a week to return them after I had to call over and over. I tried to give them another chance and scheduled a pick up hours in advance-​no one showed and again they don’t pick up the phone. I would not recommend this place.

I went here to use the self-​service not the laundry service. The washers and dryers are very new and clean. The place is a little small, so there isn’t much place for folding clothes. There are designated machines available for self-​service. It looked very busy so one might have to wait for machines to be available, although I found one very easily. They allow last wash load until 7:30 pm and its very close to my place so I like this laundry service a lot. It is very reasonably priced and the owners are very cool. They also have coin conversion machine inside.

I recently moved away from the neighborhood and the thing I miss the most are Mindy and Dennis. They’re the absolute best and will take care of you without a doubt!

It’s so nice to be greeted by name. I am very impressed and happy with both the laundry and dry cleaning. They do an exceptional job. Fluff-​n-​Fold is a great resource for a new mom!

I’m a patient at Sloan Kettering hospital I have terminal cancer and one leg. I have been here for a few days and need my clothing cleaned. I looked this place up through Siri and called to find out about their services and the woman was so rude to me on the phone. I asked how far from the hospital she didn’t know she said. I have her the address of where I was and she said I don’t have time, I have a customer. I replied that I’m trying to be a customer and she said well we don’t need you I’m full today.
I guess me and my one leg will not be dragging my clothing there today.

I came here to use the laundromat, not the laundry service that most people seem to use.
The place itself is pretty small and only has a handful of machines. The place opens at 8am but self-​service isn’t ‘allowed’ until 9am. I didn’t know that before going but the ladies working let me put my load in anyway. There was only one available machine (fortunately, that was all I needed).
$ 2.50 for wash (25 minutes), $ 1.50 for dry (36 minutes). Quarters only.
Got my load done with no problem. But I can imagine that, depending on the time of day, you may have to wait for a machine to open up. They have certain machines marked only for staff use (for all the drop-​offs they get).

RUDE, CRUDE AND FULL OF ATTITUDE! A trip to the laundry ghetto… I went today and Dennis the «manager» was VERY RUDE (sickening) as well as the rest of the employees that «work there».
SEE OTHER REVIEWS ABOUT RUDENESS BELOW… NOT AN ISOLATED INCIDENT.
I went for the first time today since my usual laundry had a gas leak. Shortly after I put my clothes and coins inside the dryer, an employee came by and stopped my machine and said that he needed to do maintenance. I asked him to wait until I was done and he said he couldn’t wait. He unlocked the dryer and removed the lint catcher and sprayed it and cleaned it off on the floor. During this time I told him that I paid for the time on the dryer and I should be able to use the time I put on it, he said to go to the front and get the extra change. After he was done with my dryer, he stopped the remaining dryers to do maintenance even though people had put money in them.
I then saw Dennis and asked him for the change as I was told to do by his employee. He started shrieking and told me that part of paying for the dryer is that you have to pay for them to stop and do maintenance. He went into a five minute tirade. I told him that his employee told me that I should ask for the change since the dryer was stopped. He gave me every excuse in the book, then told me to go back to his employee and get the money from him. Be prepared sit outside on a stoop while doing laundry since there is nowhere to sit inside. I realize from my experience and reading the other reviews below that Dennis is the type of person that likes to take out his frustrations and feel important by belittling and taking advantage of people, absolutely no managerial skills and doesn’t aspire to get any and enjoys harassing people. Since their business has picked up due to the gas leak, they are getting too many customers to handle so they have become abusive. I guess he can put on his phony act when he needs to, but today was very ugly as well as the place being a dump.

Fluff-​n-​Fold is what I’ll miss most about the Upper East Side. Truly amazing service. I was always impressed with the quality of their work and their general attention to detail. Thanks guys!

Excellent prices and great service. The owner is a wonderful guy. Always clean my clothes really well and on time.

Absolutely in love with this place! Each time I call it’s a warm personal greeting and if I ever have a conflict with drop off timing, they will always try to work with me. As for the laundry — just as fresh and clean and neatly folded as I could ask for… Nothing lost, always use cold water like I ask, etc… thank you!!!

I like that when i call they have my name saved, way to be prepared! I also like that my things I have picked up generally come back to me, all positives.
Now for the negative:
1) I sometimes see my laundry bag being drug on the ground as the delivery man leaves my house
2) A few times my blouses have come back so wrinkled it looks as though they have been shoved, while wet, into a small bag & tossed in the corner
3) the delivery & pick up estimates are far from accurate. One time they told me that homeboy would come in an hour & he came in 10 minutes or they say 15 minutes & he shows up chronically late.
I guess you can’t win em all, pretty solid service though

Mediocre customer service that takes far too long.

the best one in the area. It’s cheap. If it’s close to you, it’s probably your best bet for doing your own laundry. It’s not worth walking another few blocks for somewhere more consistent.
Its closed randomly on holidays and some other days so be wary of that. Its also very crowded and not open at very convenient times. Be aggressive about telling them to empty the dryers.

The staff and the owner are very rude. I went there once, feeling extremely offended,
when I first moved to this area, and never went back.

The staff is extremely rude, they don’t leave room for self-​service even when you ask and one of the dyers blew up and ruined someone’s clothes. Oh… and they’re closed on Sundays.

Based on Unilocal reviews alone I tried this place. They did an outstanding job. They picked up my laundry and the next afternoon it was delivered and was perfect!
I don’t mind washing or drying my clothes but when it comes to folding well I just don’t do it.
The prices are reasonable & you won’t regret calling them. I even set up a permanent schedule for them to pick up my dirty laundry every week. Suddenly I’m great with my most hated chore. You need to have cash available but I don’t mind… they’re doing my dirty laundry.
I love this city! Groceries delivered to your door and now laundry done with a phone call. Now if I could find a service for someone to go to the gym for me.