Firm Shoe Repair

Was afriad no one would be able to repair my Jeffrey Campbell leather platforms but these guys did a flawless job. Ready within 4 days and was super cheap to re-​sole: $ 46!

Fair price and excellent work. The straps on my sandals were broken and they fixed them to be better than when I bought them. Beautiful work.

DO NOT BRING DESIGNERS’ SHOES HERE!
They butchered $ 700 shoes for $ 18 job.
I brought a pair of new Gucci shoes and asked for a ¼ inch rubber pads to each heel. Now I was waiting while they were doing the job and it came out. The both shoes were all scratched and creased over on the upper leather. These must have come from the cast where they put the shoes on and hammered relentlessly. The shoes look completely tired and aged 5 years old within 10 minutes.
Not only are these new shoes but they are Gucci. The logos are clearly shown and I told him these are new shoes too. The guy who did the job kept looking at me, he must have known what he did.
I was/​am totally devastated. I brought the shoes to prepare for special dinner event, and now they butchered the shoes.
I will NEVER go back to this place again. Ever.

Super helpful, super nice and conveniently located. Will be coming here for all my shoe needs!

Went there on the recommendation of a friend who trusts very expensive shoes to their care since I am new to the neighborhood and reluctant to leave my trusted repairman in west village.
They did a terrible job on every request (ranging from easy new tredded bottoms on my new dress shoes) to taps on bottom of shoes that shower wear.
Some damage was irreparable and the rest I had to pay twice to have my reliable repair place redo the sloppy job done by Firm. I wouldn’t recommend taking throw-​away shoes there let alone ones that you’ve invested in. Even when o showed them the mistakes, they shrugged and said «oh well».
I’m shocked and disappointed by such lack of care and thoughtfulness in the work done. Should be ashamed to hand shoes back to customers like this.

You know that story about how some businesses have signs that read: «Fast, Cheap, Good. Pick Two»?
Well, Firm may not be the fastest (although he managed a total redo of the soles and heels of a pair of Frye boots that I’d nearly worn into dust to be ready 3 days later) and not the cheapest (but definitely not unreasonable), the work is beyond amazing. Impeccable attention to detail. Even polished my boots and made them look brand new — and not just the heels and soles.
I haven’t had a lot of work done with them, but I’ve brought in some stuff that needed major work and they came through: quality work, fair prices (not cheap, but not outrageous), didn’t take as long as I feared.

Good show repair with excellent turnaround time.
However, I’ve been a little disappointed by the lack of attention to detail when adding rubber heels/​soles by leaving the logos showing (I’d prefer them hidden) and not working to retain an identical sole profile as originally intended for the boot. Namely, putting a large stack of rubber on the bottom of my heel, raising the profile of the boot considerably. I’ve sent the boot back to the original maker to have a few things fixed but I may have to mail it to my other cobbler to have those sole details fixed up.

Lose things. Take way longer than needed. And not cheap. Go elsewhere. Can’t believe all the good reviews, maybe they are writing them themselves

This place is great! Took a pair of dress shoes to have them rubber soled. They have a nice selection of vibram sole options. I was quoted 38 which is less than half of all the other shoe repair shops I visited quoted.
Service was quick and the quality was solid. They even repaired the sides of my soles which were fairly worn out for free!

After reading the incredible reviews, I couldn’t come up with a better (and more convenient) place to take four different pairs of shoes that I apparently loved almost to point of their demise. One pair in particular — designer lace up boots I had stumbled upon at a flea market for $ 10 bucks — had never been in prime condition, but after years of wear the once-​intact sole had started peeling out of the shoe and could no longer be worn comfortably. I dropped the shoes off and decided to pay for the entire thing up front as I didn’t have any cash on me for the $ 50 deposit.
A week later I picked up the shoes and while they all looked amazing, I barely recognized the flea market boots. They had restored the leather and put in a new soul and heal and the shoes were pristine (and I’ve never used that word before to describe anything, let alone a $ 10 pair of shoes). I was blown away.
A couple days later I decided to wear my beautiful boots for the first time in almost a year, and was obviously upset when I noticed a hole forming near the seams on one of the boots. I was frustrated because I had just spent upwards of $ 400 getting shoes repaired and there was no way I was about to spend more, especially on boots I just got fixed!
While the new problem was in no way related to the initial problems Firm had resolved, I brought the boots back hoping they would be understanding, but preparing for the likely event that they would tell me to f*ck off. So I walked in and explained what had happened and they told me to f*ck off (nicely). I then told them that it was difficult for me to accept the damage after I had already paid so much to have my shoes repaired. He wasn’t having it. And I would have reacted the SAME WAY HE DID, but as a struggling artist and a customer, I wasn’t happy.
Before leaving I told him that what bothered me more than anything was that the shoes looked so amazing, better than they ever had in the time I’d had them, and that because I wasn’t going to pay more to fix them, I wouldn’t be able to enjoy them.
This changed everything. He took the shoes from me, and said «they looked better than ever?» to which I nodded my head. He handed me a claim ticket and told me to check back next week.
I’ve only ever written two Unilocal reviews, and both were negative experiences that I felt compelled to share after receiving horrendous service. This is the first time that the quality of service I received was so high that it provoked me to write/​rate a business.
The small gesture made by the owner to resolve an issue that he was not responsible for, went so much farther than he could imagine. And while he subsequently solidified my status as a future client, he can rest assured that in the unlikely event that something like this should happen again, that I will happily PAY for it to be repaired.

Nice people. Do okay job on shoes but they have ruined 2 of my watches with simple battery change — scratches and dents. Not sure if they are using the wrong tools or training someone, but won’t go back.

So while walking around on a lunch break my zipper broke on my knee high boots which made it really difficult to walk in. This was the closest shoe repaid and there was no indication of the price range so I took a chance and came here. I only had 30 minutes and the guy told me I have to drop them off and come back a different day which wasn’t an option. He took the boot and fixed the slider, which disconnected from one half of the chain, and the chain, which he had to sew back on. It took 15 minutes and was only $ 16!
Fast service, take walk ins, and a good price. They accept credit cards and will give you options of what you want them to do to the shoe. I would definitely come here. They do keys as well which I over heard was $ 5

This is the best shoe repair shop I’ve found in over a decade of living here. I care very much about craftsmanship and these guys do fantastic work.

Great service, always very helpful. THe price is very reasonable for union square area.
these guys are very nice and will help you in anyway they can. I usually bring my shoes here to get it stretched out.
Prices are very reasonable you can also bring you bags to get it cleaned

Believe the hype, this place is great! Before winter started, I took a pair of old boots in to get re-​heeled. Their work was really clean and the results looked especially great considering how badly I had worn down the heel.
I also took in a leather tote bag that was coming apart at the handles. They sewed it back together exactly as I asked, even making the handles stronger with extra stitching.
Prices were reasonable, and even lower than I expected for the bag. This is my go to spot for shoe and leather repair in the neighborhood!

This place is awesome, although it has a bit of a lackluster appearance.
I had to get my cartier watch resized, and didn’t feel like going uptown (or dealing with the obnoxious employees) at the cartier store. Other east village jewelers told me it’d be like $ 50+ plus to have it done. I went there and they did it on the spot, in front of me, for under $ 10. They rock.
Since then I’ve always brought my shoes there and they try hard to assess the problem and find the best solution for what you want.

These guys took on the tough task of re-​soling my water damaged (cracked soles and stretched leather) dress shoes. It took about 1 week but it was worth the wait, the shoes are remarkable again, as good as new. The price was a little steep at $ 80.00 (for rubber soles and cleaning), but based on other Unilocaler’s experiences, as well as my own, you can’t be cheap on your favorite shoes. Highly recommended!

I live in Brooklyn and this place is not convenient for me, but even if I lived on the f***ing west coast I would still bring my footwear to these guys.
If your shoes and boots are more expensive than your rent, then make the things last.
These guys have fixed, repaired and resoled all my boots for the past several years an I continue to be amazed an how well they do it.
Today they had fixed my beloved high tops with new soles and a re-​inforced heel. Incredible.
If they doubled or trippled their prices I would still go here. It’s the trust!

If you’re looking for honest, reliable cobblers, this is your spot. And I don’t use the word «cobbler» lightly.
The gentlemen at Firm Shoe Repair have never disappointed me and will even work to make things right if you’re not satisfied with the initial result. While this place is a bit pricier than others and the turn-​around time is a bit longer, it’s because they take time with repairs.
They’ve breathed new life into my shoes several times over and I feel I can trust them to maintain the original integrity of my shoes. I no longer work in the area, but I make special trips to take my repairs to them.

The strap on my canvas Mary Janes broke while I was walking and this was the closest shoe repair I could limp to. They did the repair while I waited, and while I thought $ 16 was a leetle high to just repair the elastic, they did it right and quickly enough that I could get where I was going.
I’m happy to have so many choices nearby when I need my shoes repaired!