FedEx Office Print & Ship Center

It was supposed be delivered to Holland in 2 days, but it’s been a week and the client haven’t received my package yet. This Fedex employee forgot to put the Invoice I have written in front of him. Super lazy… and his assistant knew nothing about what he was doing and kept me so much time at the shop… The management really have to consider these complains on Unilocal

Avoid. Spend 7 minutes and sign up for a UPS account online rather than waste your time in this god forsaken hellhole. Employees are dead from the neck up, no labels or supplies available and you stand there watching your time vanish as an old man slowly taps away at a computer «assisting» flatiron denizens who are shipping 10 boxes of artisanal marshmallows and other similarly useless BS.

Worst FedEx Kinkos in the city, and that’s saying something. Dial-​up speed internet. Printers that are always broken or jammed. Employees that visibly don’t care. Avoid!

Every time without fail that I drop a pre-​labeled package off here they have an issue with how it’s packed. Clearly an attempt to get me to buy a redicuously marked up box or packing service. Ironically when the feed guy picks it up from me, there is no issue and it gets there. AVOID the scammers in the stores!

The absolute worst service. Completely ignored, and when I finally had to push to get service, the employee would help me for about 30 seconds before walking off in the middle of it and half-​help someone else. In the end, they even printed my labels on the WRONG SIDE and then charged me again to reprint it although it was their mistake! The absolute, complete worst. I wish I could give this zero stars.

Completely Unpleasant Experience
This store is a joke. First, prepare to be ignored. Second, be prepared for defensive employees with zero interest in you or your print job. Third, feel bad about your experience for about an hour, keep asking yourself, «did I do something wrong?»
They really make Staples look good!

Dwayne and Brian were very accommodating, professional and did a great job with a big project in a short period of time. I would come back to this location again.

Oh my. Worst customer service I have ever experienced.
So I just went here to print my architecture portfolio because it’s right downstairs and convenient. BIG MISTAKE. Took them forever to do it and when I told them VERY NICELY that a few pages are missing and he cut a page incorrectly which went something like this «excuse me, I think page 1 and 2 are missing and.:) «, he just did a Bön Qui Qui on me, no joke. it was so sad/​funny that I almost broke out laughing. I couldn’t even finish my sentence about which pages are missing. and he said «MISS. LOOK. YOU DON’T HAVE TO GET ALL SMART ON ME. I DID IT EXACTLY HOW YOUR PDF LOOKS AND EXPLAIN HOW I WOULD HAVE MISSED A FEW PAGES» okay. I tried to explain VERY NICELY for about 5 minutes and each sentence was cut of by his terrible attitude.
sigh. next time I’ll go to a more inconvenient location.

Recent visit for a drop-​off before 8:15pm weekday closing hour was somewhat pleasant experience to eradicate a past incident.
Along with a coworker, together we ventured to this location. The sales associate accepted my work package and was focused to enter all the details with professionalism and courteous. I requested for additional FedEx domestic shipping labels and FedEx Pak packing materials which are at no cost. This FedEx location contains PC work stations and packing materials for sale.

No damn stars.
Here’s the deal: I’ll give any business or business owner the opportunity to right a wrong. Everyone makes mistakes, and the best of us have bad days. It’s tough to run a business, and with everyone a few keystrokes away from tarring and feathering a business of any kind on Unilocal,I think it’s our duty as consumers to at least give the establishment a shot at redemption.
That being said, I gave this place that opportunity. The manager (who apparently is only available over the phone) sucks.
I accidentally left my cc card in a computer terminal after using it to only pull up a PDF on their computer and print it out. Approximately 20 black and white copies later, I was charged $ 130 for 300 minutes. After realizing this, the next day I went back. The manager would not speak to me over the phone, and relayed the message to me that I should just «dispute the charge» with my cc company. All that needed to be done was for them to watch the video from the day prior (they have plenty of security cams), see that I was there only a few minutes, and problem solved. But nope, that was asking too much.
So screw them. Find another shipping and copy joint. They don’t deserve your business.

As long as you keep your expectations as low as they can possibly be, you’ll be just fine.
Like many a FedEx location, this place is staffed by folks who really have no vested interest in you being pleased with your experience. It makes no difference to them whether or not you can take care of your business quickly, efficiently, or at all really. It quite literally does not matter to them if you take your business elsewhere, so just expect to be treated accordingly.
The entrance is on 20^th.

ZERO STARS. Please don’t waste your time, energy, or money here. The customer service is atrocious, to the point where I left the location without anything being printed that I needed. They treat you like you are an idiot and are unwilling to help you in ways that employees at other FedEx locations are willing.

If it were possible to give 0 stars this might be the one time I would feel it merited it. Possibly the worst customer service situation I have been in not only in NYC, but maybe in my entire life. This is the most inept, aloof, and possibly even nefarious group of amateur hoodlums I have ever experienced at a business. This place is a complete joke. Here is what my girlfriend and I recently experienced:
Day 1: My girlfriend brings her package in and requests return shipping on the package (very straightforward right?) This utterly confuses the young lady at the counter. So much so that she places all labels on my girlfriends package. My girlfriend take off the return label and places it inside the package. Enough said case closed right? Wrong…
Day 2: Upon checking the tracking number, we notice «Package being returned to sender» Fed Ex customer service over the phone is unable to resolve the issue, explaining that the package must have been damaged or something…
Day 3: The package arrives (undamaged) at my Girlfriends studio with the return label (yes, the one she placed inside) on the outside of the box.
We went back to Fed Ex that day and explained what happened. One man laughed at us, and continued to do so throughout the experience. The same young lady (I am guessing all of about ¹⁸⁄₁₉ years old) explains that another employee «canceled» all the labels. How in the hell does that work? How can an employee «cancel» all the labels after a transaction? Oh, I’ll tell you how… They tampered with our package. They purposely put the return label on initially to screw with my girlfriend. When my girlfriend noticed and put the label inside, the employees opened the package and put the label on the outside. Yes, I am accusing these employees of tampering with the package. There was very different tape on the box when we received it.
This sort of place makes you disappointed with the world. Melissa, the manager is inept and aloof. She even tried to make us lower our voices when we accused her employees of tampering with the packages. She knew it had happened and was trying to cover her own back. The rest of these imbeciles are low lives who get their kicks on their minute power they momentarily hold over other people. It makes me sick to know people like this exist. Finally, and perhaps most sadly I would say there is some subliminal racism going on, and I am never one to accuse anyone of this, but it is certainly how I felt. It was even more screwed up because my girlfriend isn’t Caucasian, she is a Middle Eastern Sephardi Jew. I am sure if you tried to explain that to these people they would ask «what’s a Jew?» or «what is the Middle East?», that is the sort of uneducated morons that are working here.
Read the other reviews, I am not exaggerating. This is one of the worst businesses in NYC. Stay away, go to the USPS or UPS. We went directly to UPS on 12^th st and 6^th Ave. We were treated like fellow human beings.

Hell on Earth is a place called Kinkos. But I can’t decide if its the one on Astor Place or this location.
Whatever you do, don’t come here. If you’re forced, run screaming in the opposite direction if anyone named Harvey attempts to assist you. He will ruin your order and demand payment for the mistake.

I drop off parcels their because it’s close. When I drop off «Pre-​Paid» packages on their desk, I get this look like «why are you giving us more work». Again, this is PRE-​PAID! When leaving, I always say thanks, and they rarely, if ever reply back. Every single employee is rude there, and they love having that moment of power.
UPDATE: Had no choice but to drop off two letters on my way to Best Buy. Inside each letter was one DVD, both letters under 8oz. The women (or man hater?) looks at my letters and said — you need to transfer those to FedEx packs or I cannot accept them. I said «I’ve been shipping this way for well over ten years, because I get a special discount using the letter. She said, well, those look over 8 oz to me
After a few back and forth disagreements, I transfer the letters to a Fedex pack, but now I had to open the letters to make sure I didn’t mix the two up. I then ask her for two more letters to put inside the Fedex pack and she replies: «We’re out until next week». I was now fuming… she obviously was bullshitting. Come on, a FedEx center without Fedex letters? I said to myself, screw it, there’s no point wasting energy with her, I’ll just grin and bear it. I then drop my now slit open letters into their letter packs, seal them up and in a kind voice handed them to her and said «here ya go». She gives me dirty look and points to the table 2 inches from here so I can purposely walk around to the other side and put them there myself. She then shakes her head like I’m the rude one.
Too bad Unilocal has a minimum of one star which is way too generous for this location. I spend a few thousand a month as I normally ship in volume, internationally. This location absolutely has the this idea that they’re doing you a favor by accepting your parcels.
The Sheridan Square (West Village) and Union Square locations are the complete opposite.

I always forget this location because it’s not listed on Unilocal!
Opens at 7 am.
On the corner of 20^th and 6^th Ave next to the Limelight Marketplace.
Friendly staff

Do anything possible to AVOID THIS FEDEX Office location!
If you want to know more, read on:
1. I paid $ 210 for 17 copies of a PowerPoint presentation to be printed and bound in color. They printed them in black and white.
2. While my co-​worker was waiting for them to re-​print in color, he witnessed an actual FIGHT BETWEEN 2 CUSTOMERS using the copy machine! A woman was bleeding but none of the employees paid any attention.
3. Just before going into our meeting, we discovered a formatting error in ALL of the documents and a few of them were bound UPSIDE DOWN… All the work we’d done — flushed down the FedEx Office toilet bowl for the bargain price of $ 210!
4. FedEx 800 number forwards calls to the FedEx Office location that took the order. I spoke to 2 employees and the «manager» (Melissa), was put on hold for 40 mins and was «disconnected» twice.
5. TWO HOURS LATER, the manager said she’d give me a refund if I would bring the docs back to the store. I told her I have 15 copies (we threw out 2 so the client wouldn’t see them), but I’d accept a refund on just 15. So then she decided she didn’t want to give me a refund anymore. She said she would credit me $ 128 for their mistake of printing it in black and white, but she refused to even discuss the formatting or the upside down binding.
6. FedEx customer service said their hands are tied as far as refunds — the store manager makes that decision. I left a message for someone in Dallas to file a customer complaint.
Hope this helps convince you to STAY AWAY from this store!

Rude people run this place.

I’m not anti this Kinkos, but I’d say I didn’t feel completely supported while I was here. The copier was out of paper, and the staff member I briefly interacted with didn’t seem too concerned about it even though each minute on the computer was costing me more money. It sounds like if you don’t need too much help, you can get what you want done quickly. Props for staying open late Memorial Day.

now stupidly named «fedex office», this is the absolute worst copy shop i have been to in my entire life.
no one can help you. everything is broken. jobs are never done on time or correctly. the place is filthy. employees are apathetic but still manage to use foul language during transactions.
oh my god, just thinking about this place stresses me out!!!
never ever ever go here under any circumstances.