FedEx Office Print & Ship Center

This FedEx has some of the worst customer service among a long list of terrible customer service experiences in the FedEx DGAF empire. The manager ignores people at the counter while on personal calls. The employees don’t understand ANYTHING. Printed a shipping label from a third party company whose instructions were «print this label and take it to Fedex,» where I was told I had to email the print label to Fedex because they can’t scan a printed label??? Absolutely. Clueless.

I previously gave one extra star partly because the printing and finishing are reliably good. WRONG.
At least 33 booklets from order of 100 are missing an upper saddle stitch. The pages want to come out when you’re flipping them. I’ve already shipped out over 20 booklets, including to paying customers. It’s an embarrassment to me.

I came I needing to send two small bags in one box. The store was empty when I got here but it took over 25 min to pack the one box and they seemed to forget I was even here. Every time I have come in here the service has been as slow as humanly possible and extremely inefficient

Worst service I’ve ever had. You guys have to get your staff together. I can’t believe they talk to people like that.

Guys, anytime work needs to be done at kinkos, it’s never easy, it’s always a challenge… copying things is just annoying. But this place makes it wayyyy easier. I’ve repeatedly had super pleasant experiences here.
Today I went in to get some prints made– while the staff was busy, several of them still check on me and affirmed that they’d be able to help me soon. I was indecisive about paper type and they were helpful and never rushed me, even tho it took me a while to decide. Gladys ended up being the one ringing me up and I was impressed by her kindness, not only with me but as I heard her on the phone speaking with an irate customer– she was kind and compassionate but also firm and clear.
And this place is open ALL the time. Really what more could you ask for.

Made binding mistakes on my papers and tried to reprint them and completely messed them up and lost more of them. Over 50 pages lost and late. Awful.

If you want to do something easy and efficiently, do not come here. Employees have absolutely NO common sense, took me an hour to get 4 pattern pieces scanned. None of the printers work, employees walk past you without offering to help and expect you to do their job for them. Other people also here for over an hour and had to leave. Nothing this simple should take this long.

I’ve never had a good experience with FedEx. Never. Whether it’s losing packages to packages coming late; it’s never a good experience with FedEx. One time I even had to go pick up my package at a FedEx warehouse in the Bronx because they claimed that I wasn’t home to receive the package when someone was home all day; specifically to pick up the package. Isn’t that what I’m paying for? For them to deliver it to my front door? Not for me to personally track down the package and psychically go pick it up???
My experience here wasn’t different at all. I came with a couple of friends to print out our movie tickets before we went to the theater. Upon walking in at about 9:30PM, the store was pretty much empty with no employees in site. Someone could’ve stole or robbed from the place if they wanted to. I went to the self service station in hopes of printing out our tickets. Little did I know that one of the two printers didn’t work and I had to print from the only printer in the whole store. I wished I knew that beforehand. The self service station charges you based on how long you’ve been on the computer. With that being said, I was sending the tickets to the wrong printer, only to have it rejected. Thus, wasting time and money. My friend had to look through the whole store to find the lone employee. She later said that only the color printer works.
The only reason that I continue to come back here is because I don’t have my own printer. Otherwise, there would be no other reason for me to come back.

Worst effing place. Their printers weren’t working and no one is competent to fix them. Waited 40 minutes for nothing. One star for giving me a refund but a seriously colossal waste of time.

I showed up and waited patiently in line like everyone else. When it was my turn, the cashier stopped half way through my order and left the register! She then walked outside for a few minutes and then came back. Once she was back inside, she walked past the counter and started working on something else. I hadn’t even given her the address or paid for the order!
I had to ask the casher next to her what was going on, and she had to remind the other cashier to finish my order. Honestly, this was the weirdest experience.

Don’t try to ship FedEx packages here. They’ll shake the box and claim that FedEx won’t accept the package if they here something jiggling inside. This is to offer stuffing the box with paper for a charge. This is to sell their service. It’s not true that FedEx won’t accept the box.
What to do: Cross the street and half a block from there, there’s a small real FedEx drop off center (not FedEx Office) and they’ll gladly accept the box without questions.
For everything else, go get supplies elsewhere and don’t use the Internet or fax services here if you have a choice. Horribly overpriced.

All I can say is wow! Worst service of any location I’ve ever been to. And the manager acknowledged it and didn’t seem to care. The employees including the manager very clearly hated they’re job. And not to mention, overpriced! Higher then any ups store and again, she acknowledged and didn’t care. I’m only giving a one star because I can’t give 0. Shipper BEWARE! Go to another location within walking distance.

TERRIBLE. Staff promised my order would be ready for a 8am pickup the next day. I return at 1pm the next day, and they never even printed it. They were confused about the printout, even though the pdf was 8.5×11, to be obviously printed on 8.5×11 sheets. Retards. They didn’t even call me to tell me about the delay.
Then, they said they would print it, but it’ll take another 24 hours for me to pick it up. WHAT?! I had already paid for the order and needed the prints for an event that evening. Just put the damn sheets in your printer and give me my copies. Absolutely outrageous. Poor service. Avoid.

I actually signed up just to vent about the horrible customer service experience I received today at this location! I’m also not surprised that there are many negative comments listed below, as the experience there is horrid! I will never use this location for my printing needs ever! I’d sooner use crayons to create my color presentation material!
The product I received was fine, just as expected. But the attitude from the employees is terrible! I really wanted to ask why the lady at the counter was so upset, I wasn’t the one who made her come to work today! No acknowledgement when you walk to the counter till they were good and ready. I understand if they were in the middle of something but at least let the customer know you see them. Lol
I assume this review will fall on deaf ears and FedEx will never do anything about it, but at least this could warn potential customers NOT to patronize this location.

You are continually the worst business I have ever had the misfortune of doing business with. If you could get minus stars you’d be getting them. Unhelpful, poorly trained rude staff and costs that make you shiver. I’m sad the app made me give you a minimum of one star as you do not deserve it. Shame on you.

The employees here do not care about customer service. They will stand around talking to each other, doing nothing, all while looking at a line of customers that need to be helped.

I thought that the reviews were due to just typical angry people but actually coming to this Store the people have absolutely NO knowledge of the app for the business or to even use the machines. Even when I found out how to use it the woman helping was giving me so much attitude I wanted to smack her. Luckily the lady in the back was able to retrieve my documents and print them out in a timely manner.
Bottom line… avoid this place at all costs if u have better things to do.

I am not really sure why this location has such terrible reviews. I found the staff very helpful! Plus, the shop offered a variety of services and had a huge number of computer workstations with printer access. Lastly, it is open 24 hours a day, 7 days a week. You cannot get much better than that!

The lady with the long black curly hair, African American is awful. She needs to get fired. Every single question that I asked– she said with an attitude «I don’t know». Don’t you work here?
If your employees don’t know a thing mr. Hiring manager– pls fire them. Never coming back

They’re not understaffed; they just seem to not even care that you need something. Some people were helpful, but others won’t even look at you when you’re at the counter. No pricing charts available for printing, which is very odd.
Also, if you need something printed, make sure it’s the right size. Apparently, they charge $ 7.50 to resize an image. SEVEN F’N FIFTY. It takes literally two clicks to do. That’s $ 3.75 a click. When I told the guy I was surprised, he copped some attitude saying that it’s work that they have to spend time to do. Two seconds of work, maybe.
There’s a bathroom and free WiFi, so I guess it’s not all bad.