Favors and Flowers

I did not have a good experience with this company. I ordered two colors of paddle fans, which had customized stickers. About 2 weeks after ordering, a small envelope showed up at my front steps. It was only the stickers. I called in to their customer service, and they told me they did not have the tracking number, and that the shipment was lost. I asked if I could order a replacement shipment, and I was told they did not have the color I ordered in stock anymore.
I was told they’d be in on August 1^st (which at the time was about 2 weeks away). I called back on August 1^st, and they told me they did not have that color in stock, and to call back on August 17^th. Additionally, when I was on the phone, the person helping me mumbled to himself when he was looking up my order, that the color I wanted was out of stock since June, and I ordered them on July 9^th.
I called back on August 17^th, and was told that the color I wanted was finally in, but it would have to go through customs, which would mean I would have had it shipped to me by August 27^th (and I needed them by August 28^th). I had to settle for another similar color, which was already in stock and ready to ship. I was very disappointed that I didn’t get the color I wanted, but the good thing about it is, my guests didn’t know the difference or that I went through such a hassle to get them.
I will not shop with this company again, and no, I don’t recommend it to anyone, either.

I wish I had checked this company out before making a purchase. First off, an item was missing from the box and there response was «it should have been in there» really! Next, we tasted the jelly belly’s and they are stale, there response «they have a 12 month date until expiration» I asked did you taste them? They are stale. They still want to charge the 20% restocking fee to return them! Ridiculous! I don’t recommend this company.

You are a business that ships orders, correct? Great! If you are shipping something from Canada to the United States doesn’t it make sense to include a customs invoice for FedEx that way the shipment isn’t stuck at customs??? Also there is something called technology, which apparently your company uses. As a customer I can see when the package has been processed & shipped. When your company receives a phone call asking when the package should be expected (since it’s already late) and the customer is given a second expected date… shouldn’t the package come then? No, not with this company. This company will tell you that you lied and that you never called! Really??? According to a screenshot of my phone calls it shows your company number and how long I was on the phone. Hence, technology… so don’t lie to me «Mir» (aka supervisor of lies). I know you can cancel this order, but you don’t want to do that. Understand this is the company’s mistake on not sending a customs invoice. Any professional business would accept their mistake and cancel the order, because that’s called customer service. Moral of the story… do not order ANYTHING from this company!!!

DO NOT, I repeat… DO NOT buy ANYTHING from this company!!! I really wish I would have researched and seen all the bad reviews before I purchased my item.
Their customer service is the WORST and it’s clear they do not stand behind their products or care about their reputation. I ordered personalized playing cards for our family reunion and saw the design I wanted on their website, so clicked on it and placed my order. There is NOTHING on their website that says that the design shown (and also shown on your receipt) is NOT the design you’re going to get! When that’s not the one that arrived, I called to have them fix it — Ha! Good luck. The manager was very argumentative and said it was MY fault instead of conceding to the fact that their website was misleading.
I’ve never experienced a company before that wouldn’t stand behind their product and replace an $ 8 sheet of labels to appease the customer and save their reputation. AND they were going to charge another $ 16 to ship them to me!!! Labels! Just labels!
Ridiculous.
DO NOT, DO NOT, DO NOT BUY FROM THIS COMPANY!!! I cannot express my displeasure enough.

Awful service! Custom wording on the labels I ordered were messed up. Customer service argued with me telling it was my fault. Refused to reprint at the end. It was only $ 10 labels and they did not come through to fix their error.

I had a great experience dealing with this company. I was hesitant to use an unknown website to order anything but they quickly proved to me that it was worth it!
The website stated I could order my favor boxes in a certain color, but when I tried, the color was not available. I called my order in and she assured me that I could get the color that I wanted and personally put the order in for me to ensure accuracy.
During shipping, UPS lost my package. I quickly became the crazy bridesmaid that called constantly trying to find my package. I dealt with several differend customer service reps and all were friendly and went above and beyond to help me locate my package. They called me back when they said they would and noted accounts as they said they would. They stood true to their word and made sure that my package arrived on the correct delivery day. They even offered to send out another package overnight if it didn’t recieve on the day that was guaranteed.
I work in customer service and these girls made me want to do my job better!

This company has the worst customer service and bad quality product. Do not ever order anything from them. My product was damaged and an replacement was sent to me with the same problem. When I asked for a refund I was told that they would sent another replacement, I refused and then was told that I can return it with a 20% restocking fee. Then when I obtained the RMA number they told me that there is a 30% restocking fee. Their products are cheap and they way over charge. If I could give it a zero star, I would have

horrible service… i knew right away from the moment the receptiniost picked up the phone she is not willing to help. very rude .as a bride you want the experience to be pleasant and comfortable not irritating…
0 stars

I had a pleasant experience. After searching extensively online for wooden hand fans, I found a website that had them but they were out of stock. I came across
which is this company, Favors and Flowers. I called the store directly and they told me to save on shipping I could order over the phone and p/​u in their Manhattan showroom. I did so, but. the girl forgot to put one box in my bag. That’s the only downside. So I have to go back today. The showroom is cute, they have lots of items from the website displayed. The showroom is at 39 W 14^th street. I don’t know about a Broadway location. The front desk guy didn’t greet me at all, though, but the girl that took my order did.

I visited the NYC showroom, and am wondering why Favors and Flowers even has a physical store location. The staff sit behind a desk when you come in, know nothing about the products, and when it comes time to order, they go to the same website that you would go to on your own to order. One would think that you would get more of a personalized shopping experience by going to the Favors and Flowers showroom in person. Additionally, there were items in the showroom that the staff were unable to find on the website, so instead of making calls to their distributors, they just said «I guess this product isn’t available anymore.» The only reason I ordered favors from them was because this was the only place I could find the lotus flower candle holder I wanted. The quality was sub-​par, and they were expensive per piece. Three candle holders were missing when I received my shipment, and when I called to complain, I was told (after much back and forth) that the color I wanted was no longer in stock, and I would have to order an alternate color for the remaining three pieces. Additionally, I had a lot of out-​of-​town guests, and heard about a lot of the candle holders cracking/​breaking in transit, before they made it back to their homes (no suitable boxes for the favors were provided in order to provide to the guests). Perhaps other products from Favors and Flowers are more reliable and/​or sturdy, but based on the customer service experience I had, I will not be ordering from them again.

If I could give this company zero stars, I would. I ordered 3 items totaling well over $ 200 for 2 separate events. When I didn’t receive an email confirmation of my order, I called them to see if the order was received. They told me only 1 of my 3 items was in stock and the rest would arrive before my 2^nd event. The first item would arrive well in advance of my first event. Fine… well, 2 ½ weeks later, only one of the items came but not the right one I needed immediately. Where were the other 2 items??? I called them and they told me that other 2 items were not in stock and I’d have to wait until August. Well, they could have told me that when I called them 3 weeks ago and assured me that everything would arrive on time! I had also sent an e-​mail inquiring about my purchase 2 weeks after I placed the order and didn’t hear a peep from them. In the end I ended up paying an additional $ 20 for an uglier item (I had already bought the candy from another place to fill the original favor boxes) and now no favors for my daughter’s party! What a waste of time! DO NOT ORDER FROM THIS COMPANY! They also go under the name Good Things Wedding Favors.

I ordered 100 picnic mini baskets and a roll of mint ribbon for our wedding favors. JoAnn, the owner was very bubbly and a pleasure to work with for my wedding needs! She even taught me how to tie the ribbons on the baskets to create a perfect bow. Her store looked stunning! It featured different and unique merchandise for wedding favors. I loved every item! There is something for each bride in her store. However, the pricing can be expensive depending on what items you get. It is definitely worth it if you have extra money or don’t have the time to search for personalized and unique favors. For our wedding favors, we wrapped truffles (in two flavors: milk chocolate with truffle center topped with praline nuts and white chocolate with strawberry center) in gold tulle tied with white ribbon and tucked them in the baskets. I got round favor tags from xoxosweetinvitations (Ebay) printed with our names & wedding date. Our guests raved about the truffles and picnic baskets! My siblings and friends got together to assemble all of the favors. They’re the best!

After not recieving any shipment info. from this company, I sent 2 emails which I recieved no response to. I am very concerned my order will not arrive in time for my wedding and after reading these reviews, called my credit card company to dispute the charge. I emailed them to let them know but clearly they’re not customer-​service oriented.
Hopefully a smarter consumer is reading these reviews BEFORE trusting this company with such a special event.

Good for you for researching this company before ordering. I did not.
Again, THIS COMPANY SUCKS!
I ordered 2 things from here. 1 was a personalized candle. When it didn’t show up for a month (site says 4 days to ship) I was told the person they ordered it from misspelled the word «light» so that it had to be reordered from China. The other was a wedding horseshoe.
When I finally received my order 3 MONTHS later, the candle was fine but the horseshoe was messed up. It was discolored and the wording was only half-​engraved. I called to have it replaced. The vendor originally said she would send a new one. That was a month ago. No new product/​
I have since written emails with no response. 3 and a half months later and the order is not complete.
AVOID THIS VENDOR AT ALL COSTS!!!
EDIT: Review in ⁶⁄₀₉ is FAKE! Only 1 review on Unilocal and it’s for this place? Sure…

This company is HORRIBLE! I had the EXACT same experience as Jules C had… EXCEPT…I have called four times and no answer, no call back, no reponse to my emails. My wedding is in 3 weeks and at this point I am about to start looking for my wedding favors somewhere else and have them rushed just to ease the stress of waiting for this company. Save yourself the stress and shop elsewhere!

I would not recommend buying from this company. I recently (3 weeks ago) ordered stuff from them and on the website it says it’ll leave the warehouse in 3 – 5 days. A week went by and I never got an email of shippment. I emailed Favors and Flowers concerning my order and NEVER received a response back. I then called the next day (tuesday) and spoke with an associate. I was told they are waiting for the items to be shipped to them (should arrive Friday) and once it’s shipped to them, they can ship it to me. They shouldn’t have it quoted as 3 – 5 days to leave warehouse… it should say 2 weeks (since that is what I waited). After that Friday i expected an email sent to me stating my items have been shipped. Zip. None. I had to call them again to see if my items have shipped. The associate said they were just shipped the other day. ALL online stores email confirmation of order and when the items have shipped and provide a tracking number. For some reason Favors and Flowers feels like being special and different by doing none of those. I emailed a complaint to them and NEVER received a response back. Not even a sorry. That shows how much they are about their customers. I WOULD HIGHLY RECOMMEND NOT ORDERING FROM FAVORS AND FLOWERS. There are PLENTY of other online stores you can order from. Plus, if you order from them, your stuff will probably arrive after the fact that your event happened. Who wants to risk that???