Eye Solutions

I usually go to the 8^th Ave location because it’s closer to me but decided to try out this location. I think I’m going to start coming here instead. It’s less crowded, there’s free wifi, comfortable lounge area and great customer service. Raymond was super attentive and helpful. Very informative about he process of the eye examination and contact lens options.

Amazing service. I sat down while the guy went to retrieve a set of glasses based on my description of my preferences. Within the first set, I already found a pair that I liked, but I kept pestering him, asking him to look for more in case there was a more suitable pair. In the end, I paid for the pair from the first set. I really appreciate his patience and his attempt to understand my preferences. The staff are really well trained.
A week later, I came back to pick up my glasses. The guy from last time greeted me warmly and had a short conversation with me before I was directed to a different man.
That guy helped readjust my glasses to fit my face. He made very small adjustments every time because he wanted to be precise. Then he gave me extra glasses cloths and a spray when I forgot to ask for them.
We also talked about how I broke my glasses. They didn’t judge me when I told them the nosepiece broke as I pushed my glasses up my nose. He even complimented me for taping the glasses to my face, saying that it’s innovative, haha.

The selection of eyewear here (Chinatown) is amazing. I was searching specifically for a light peach colored frame and Steve and another young salesman provided me with so many choices. I finally settled on an Oliver Peoples frame and needed an eye exam. Unlike other optical stores, the charge was only $ 25 (since I was buying the frames). The waiting area offered free wifi, fruit, chips, water, coffee, phone chargers. Everyone here, from the salesman, the optician, and the adjuster (John) were very professional and pleasant. I had to come back because one of the stems was a little tight. This was not a problem. They adjusted it and updated my prescription lenses on my old frames even though I didn’t purchase my old frames there. High quality service and products. Thank you!

Impeccable service. Choosing a pair of glasses is honestly one of the hardest things ever but they made it easy! I couldn’t decide on a pair therefore they ordered two pairs of glasses that the store didn’t even carry for me to try. It’s a more friendly optical compared to others, no pressure and even provides free snacks!

I’ve been going to eye solutions for over 10 years now. I’ve bought my sunglasses, prescription glasses and contacts from them. I love their selections. I never leave empty handed unless I’m making a pre-​order. The staff are really friendly and acknowledge your presence even when it gets really busy. Their waiting area has a TV and snack section. So this will keep you busy. If you order anything, they’ll call everyday and remind you until you pick up the items. They’re also cost friendly. I’ve been going to them for so long, I’m «VIP» now. Gets a little discount. I definitely recommend everyone to come here for their great service and great selection.

The service here is surprisingly great. An eyeglass shop in Chinatown with excellent customer service? Sort of unheard of TBH. They do not take appointments on the weekends for eye checkups so there are extended wait times. They have a waiting area with tables and seats in the back to make the wait much more comfortable. But their SNACK BAR is what makes it all better. An eyeglass shop in Chinatown with excellent customer service and a snack bar??? Seriously unhearddddd of. The wait isn’t bad when you’ve bananas, oranges, chips, cookies, soda, water, coffee, tea, hot chocolate, etc to choose from.
Pricing isn’t bad either. Prices for checkups and contacts are similar to the rest of the eyeglass shops in the area. Obviously some places might be slightly more, and some slightly less, but the difference is petty. Place is clean and they’ve a lot of options when searching for new frames. And I don’t know what other types of insurance they take, but if you’ve VSP like I do, then yes, they take it!

I have been coming here for prescription glasses. The one that I am wearing now was done at this place and it has lasted me for more than 3+ years. I need another one for just in case this one breaks.
I have already checked other places and this is the only store that has the most variety of Oakley prescription glasses in Chinatown area. I love Oakley because their products are great design, durable, and light weight.
Initially, I tried all the Oakley prescription glasses in the display and none of them was a good fit for me. So I asked them if they could order the ones that I was interested at Oakley’s website. They said yes. They helped me order the Keel Blade and Tincup Carbon so that I could try both of them on before locking into a frame as the final choice.
The staff are fluent in both English and Cantonese as I was initially trying to practice some of my Cantonese and they spoke more fluent than me. Then I switched to English…: (
Both frames arrived to the store. They called me to by to try them on. I tried the Keel Blade and it did not suit me.
Oakley made a mistake in sending the TinCup instead of the Tincup Carbon. I could not try out the Tincup Carbon that day. They had to re-​order it again from Oakley and it was placed as back-​ordered. Luckily there is an Oakley Store in Soho that was carrying the Tincup Carbon. I went there and I tried it on and it suited me. So I told Eye Solutions to go ahead with Tincup Carbon as my final choice for a frame.
The waiting area in the back has free WiFi and plugs to charge your phone and chill while you wait for the doctor to be available to see you. Also, they offer free complimentary fruits, coffee, ramen noodles, snacks, and others.
Once my glasses were done they called me to pick them up. I picked them up and the glasses are wonderful!
The whole process was very smooth for me and I liked it. That’s why I come back to this place for Oakley prescription glasses.
Overall, this is one of the best places to come for in Chinatown for Oakley prescription glasses. Eye Solutions’ service is awesome!

My mini me takes after her BABA in the seeing department. This place is great for a mom of a Hapa kid. Being an American mom of a half Chinese kid you learn a few things. Like I have a pointy nose and she has a cute little button nose. This means spectacles made for an Asian shaped face. Thank you for helping pick out the perfect lenses and helping my lil girl see! Great selection, nice attentive staff! Highly recommend.

My husband came here to get contacts. He said I should go, I assummed he went to a optician near Confucius Plaza, which are pretty dated. When we started walking over he asked where are you going? And led me down Mott St. to the best optician I handed visited in my many years. Eye Solutions is probably the largest optical store in Chinatown.
Everyone was so friendly, the store was beautiful and busy. If you walk through the eyeglass showroom in front to the back there is lovely seating are with free snacks, beverages and wifi. You can wait in comfort for your appointment and even charge your phone.
The staff are so friendly and knowledgeable advising what the best choices for my insurance. And it case it matters to you, I am not Chinese and was able to have a great experience, no language barriers.
This place is awesome and deserves 10 stars. Check out the photos posted.

This place is awesome! Not only is the service great and they take care of you right away but the waiting area has a coffee/​snack section, wifi, various phone chargers. Brilliant! I’m waiting for my fiancé and it’s even more comfortable than some airport lounges. Raymond was awesome and patient in helping us pick out a frame. Excellent place if you need glasses or contacts. Tons of well speaking English employees to help you if Mandarin and Cantonese aren’t your native language.

Great service. Great location. Great vibe. I’ve been a customer of them for a few years now but haven’t been back in awhile (since I barely have a prescription anyways). Yesterday, I came back with my boyfriend because he needed a pair of new glasses and eye solutions have become better than ever. They were able to squeeze in my boyfriend for an eye exam right before the doctor went to lunch (they also do walk-​ins btw), which was really nice of them. They were patient with us while picking out glasses and found all of my boyfriend’s insurance information online (he forgot to bring it in). All in all, really great service.
Oh you want to know another perk? The waiting area in the back has lounges and tables with free wifi and plugs so you can chill out while waiting for your appointment/​someone else to finish. They even offer free fruits, coffee, and snacks while you wait. Would I come back? Definitely and willing to recommend to everyone!

They take really good care of their customer. On site optometrist, walk ins welcome. They also mail my contact orders to my place so I don’t have to trek to Chinatown to pick it up every time I ordered.

I’ve been coming here for about 6 years now. This place has the best customer service. The staff are always friendly and knowledgable. I lose a nose piece to my eyeglasses every once in a while, and they happily replace them and do adjustments anytime needed at no additional cost. Things like that and other little courtesies such as being offered a beverage while you wait are examples of why this place is above the rest. Pricing is inline, service impeccable what more do you need.

I have been coming here for years for glasses and contacts and continue to love this place. They have really great customer service from greeting you as you come in, to helping you select the right frames, to getting eyes examined by the ophthalmologist to contact fittings. There’s also free wifi and snacks in the back room to keep you entertained while you wait (or to keep my friends entertained while they wait for me :)).
Will keep coming back!

Excellent, professional and reliable. Have been using them since early 2000.

I found Eye Solutions based on a Unilocal search I made because a screw popped out of my eyeglass frames last night. I went over to the shop this morning and was immediately greeted with a friendly smile. They quickly and expertly fixed my glasses in about 2 minutes and didn’t even charge me for the service. I am now a customer for life!

I can’t believe I haven’t written a review for these guys yet! They’ve been my eye doctor for the past five years. I’ve had different doctors here but they are all smart and good humored! (Because I have to warn them I’m hard to fit because my eyes are sensitive!)
Also the opticians up front are top notch. Who knew that the way your frames form to your face can affect your vision? They are seriously awesome. And also friendly!

Goodbye Bye Cohen, Hello Eye Solution! You know it’s a big deal when non Asian people recommended this eye glass store to me. My colleague recently came back from his exam and he was beyond happy with Eye Solution’s customer service. So I said ok, I’m not really all that happy with mines, so why not give it a shot. Went after work and a Chinese lady, Cindi, quickly greeted me and went right to work on helping me with what I need.
Register — check
Go through my insurance plan in detail — check
Spent however long to help find me the perfect frame — double check
Afterwards, Dr. Chan, went through the eye examination like a breeze. Professional, courtesy and super friendly.
Really, it’s no wonder this place gets so many high reviews. Great customer service, lots of great selections and always on their game. I’m never going anywhere else again.

Popped by due to a little plastic on my glasses that fell off — they replaced it in five minutes while I waited for free! =)
Props to the people there — Susan was awesome.

This has been my go to place for all my eye exam/​contacts/​glasses. The staff is great — helpful and friendly. The prices are good as well — they dont try to rip you off on exams or frames. They also try and get you any rebates they can offer.
They always have walk in options for exams so its super convenient. No hassle or trying to swindle you into buying expensive glasses. They have a good selection of frames but wont give you a hard time if you want to take your prescription and fill it elsewhere.
They also accept most insurance plans — ie: VSP. They offer all contact brands and price it competively. They’re not shady about price and will show you price comparison charts for insurance options and those without.
Overall a great business for all your eye care needs. The helpful and friendly staff really makes this place different.