Express Cleaners

Never had a problem with any of the drycleaning I’ve had done here. I’ve also been quite happy with their tailoring. They did some alterations on a bridesmaid dress for my wife that she was very satisfied with. We also had them put longer straps on a pet carrier and they did an excellent job, you can’t tell it was altered at all and they preserved the shoulder pad which was nice. Very reasonable price too.

I really want to make this place mine, because la Estella cleaners was more expensive.
I needed them to tailor my pants, instead of measuring my length and width on my body the man behind the counter measures a pair of pants that I had dry cleaners before. I really wanted it done the right way which wouldve been to measure my actual body, but the man said it was not necessary.
I get my pants back and they are far too tight and way too short… The reason was because the style of the pants are different. I was furious, and I still didn’t learn my lesson and continued to use them for their dry cleaning service – I really enjoyed the free delivery.
I had to fly out of state for a business trip, so I had them dry clean a couple of my suits. When I reach Florida for my meeting I change into my suits and they smell awful. It’s almost as if they just ran the press over it without the cleaning. I was so embarrassed, and had no idea what to do.
When I returned to W.H., I asked them to re-​clean my clothes. The main guy at the front said no, it’s not his fault and I would have to repay. I told him the clothes were not properly cleaned and luckily for me the manager (forgot his name-​nice guy though) said he would redo the order and it reaffirmed my business.
The staw that broke the camel’s back:
I realized a few weeks ago I was missing a shirt, so I called them, gave them my name and asked if they were holding it. They said yes, I went to pick up and they charged me a holding fee… I couldn’t believe it.

I’ve been getting my clothes cleaned here for awhile but will no longer be patronizing this place. I paid to have my clothes picked up, cleaned, folded and dropped off. The driver returned and refused to bring my clothes upstairs and told me I had to come down to get them. He explained that he didn’t want to get a ticket and was doubled parked. I told him I would watch the vehicle but there was no way I could carry two heavy bags full of laundry of 4 flights iof stairs and that’s why I pay fo this service. He threatened to leave with my clothes so I had my neighbor help me drag my laundry up to my apartment, this will be the last time I use this place.

Picked up my wash, dry and fold today and everything is damp. Not a single piece of clothing is completely dry. Usually, they are pretty good although this did happen once before. 89 degrees out and 60% humidity and they give me back damp clothes.

It is with sadness that I report that this business is a peace of shit. I believe their management has changed recently or something.
When you schedule a pick up or a drop off they are unable to commit to the time frame they tell you they are coming to your residence. I gave them many chances to do their job well but they just can’t. Last time I used them, I made a list of all my wash and fold items and they lost a 56 dollar piece of clothing of mine and the manager had the guts to tell me that she had no responsibility over the clothes I handed to her in person when she picked up my laundry and she did nothing for me. The lady at reception who picks up the phone is very nice and she is very professional. There used to be some guys who would come pick up and drop off clothes who were really pleasant to work with. Not their manager. Just terrible costumer service and terrible business management skills.
Never again!

I have been a loyal customer for several years, even though they switch management all the time. They offer a discount if you pay in advance that they sneak and act like they gave you. They don’t like resolving the problem. Don’t ever send high-​end, couture clothing their because they will ruin it. The new manager there Yung blames everything on Miguel the previous owner. Off to small claims court we go!
I DO NOT RECOMMEND!

I have tried to support this business but I absolutely refuse to go back. From having to wait more than 30 minutes after my clothes should’ve been ready to receiving multiple dresses with torn hems, I have had enough. I would only suggest going here to have your shirts dry cleaned. You should be wary of brining anything else and having them return it in the same condition.

So I have used Express cleaners, I believe 3 times in the past. There service is subpar, but the delivery in my part made it worth going there. I held back from writing a review up until my most recent transaction.
1^st time I did laundry there and had suits cleaned. One of my suits came back with spots from mud where the delivery driver had walked through a mud puddle. I asked to have it recleaned and was told I would need to repay. They also have a special for mens shirts and not women shirts for dry cleaning. I asked why was this when the AD advertised the special for shirts and didnt specify one way or the other, I was told they made the executive decision to only offer the special for male dress shirts. I never had anything else cleaned here again.
2^nd time. I asked to have my laundry delivered in 2 days. It took days for them to deliver laundry. 3 of the towels were faded.
3^rd time. I sent a blue bag full of colored clothes and seperated out the white clothes into a black bag to prevent the fading. Because at this point it was clear they were just throwing everything into one damn washer. I get my receipt back (oh they dont give you a estimate once they pickup your stuff and you have to pay before they deliver it back) after paying and them delivering my items. Apparently this time they charged 32.00 for 33lbs and charged me seperately for the whites which were only 1lb at 10.00. I thought this is disgusting. Ive never been to a laundry where they didnt weigh it all together Even if in seperate bags. Nope according to him its their policy to weigh and charge each bag seperately. I informed him that I felt they ripped me off for 10 dollars and he said he didnt care. Basically deal with it.
To make matters worse: I go to get out some bras, which I had in a mesh bag. Lets just say they all smell like mildew. Which means that they were not completely dryed by Express and simply stuck in the bag under drye clothes. SMH…
Needless to say, I wont be using their services anymore. After having to get a suit dry cleaned twice and getting ripped 10.00 the delivery services, which show up when they want to, are not worth it.

Used them for a month after I moved into the neighborhood. My laundry had more spots, fewer buttons, and still needed ironing after Express’ cleaning and pressing. My suits were hung on thin wire hangers without cardboard to support their shoulders. I’d say the prices aren’t bad but using this place became way to expensive considering the damage and time of having them do everything twice.

I’ve been here once to clean a bunch of blouses for work. Dropped my things off one Monday evening and was told they would be ready on Wednesday. Paying ahead of time saves you a bit of cash, and signing up for their rewards program can yield free cleaning in the long run (something I haven’t experienced with any other dry cleaners in NYC). Make sure you ask about this because depending on who’s staffed that day they might not offer up that info.
Since I live literally down the block, I came back to pick them up and they were ready and perfectly cleaned (and for less than the cleaner I used downtown near my job). Sad to see the negative reviews for this place but since I’ve had no negative experiences, I’ll be coming back!

I have had positive experiences with this shop, for dry cleaning and for tailoring. The owner/​manager Miguel, is very attentive to customer requests, and has even offered to drop off items at my home for free when I wasn’t able to pick them up. They offer cheaper dry cleaning and pressing services than some other establishments in the area. The one time that I had an issue, it was quickly remedied.

I have used this location of Express Cleaners multiple times. I have never had any problems, beyond them misplacing a belt that went with a shirt. They located it quickly and I went on my way! The staff is always friendly and prompt to assist me!

Sir:
Giving a factual report of events can only hurt when someone is at fault. My shirts were not given to the wrong tenant in my building by the doorman, and your staff confirmed that the shirts were delivered to the wrong address. This lack of the responsibility is the reason why we no longer use your services. How sad.

Absolutely love this dry cleaner. The prices are comparable to the prices in the area. It’s clean and the staff is always extremely friendly and accommodating. I really also like their prepay option and the integration of the Spot On app.

Was pretty standard. Price was good and the place was clean. Will probably use again.

I used to have my clothes dry cleaned all the time here, and until really had no problems with it. That however changed once they made a mistake, which is ok because we all make mistakes, but they refuse to address it.
I had a coat dry cleaned about 2 months ago and when I got it back the fur was burnt and the buckle was broken. So I asked them to fix it. They kept the coat for a month and a half and did nothing to fix it. Every week the staff would tell me the same thing, «come back next week and it will be ready» and I did that dance for 1 ½ months. They finally told me that it couldn’t be fixed and they would supposedly give me a partial refund. They told me to wait for their phone call.
I have yet to hear from them and it has been 2 months since I first took my coat in to get cleaned. I’ve sent emails (the owner does not respond) and I’ve spoken to his associate (his wife). She told me she would call me to see what type of refund she would give me (she needed to talk to her husband first) I never heard from her again. These people are shady. Do not trust them.
I never once complained to the staff about them holding my coat for so long even after they constantly changed the coat return date on me. I have given up on this place and I have recently sent the owner multiple emails asking to have my original $ 15 refunded (which is what it costed to clean the coat) and I doubt they will refund that. They ruined a 160 dollar coat.
What a disappointment.

Delivery guy never comes on time, or doesn’t show up at all. Not using them again. At least their cleaning is good, and with the Unilocal deal, cheap. But if you use them, do pick it up!

Where to begin. I couldn’t remember the name of the laundromat I had recently had a FAB experience with, so I looked to Unilocal,and noticed the great Unilocal offer for express. Local business. great deal, of course I had to try them out.
HUGE MISTAKE!!!
I bought the deal, and called express a few minutes later to arrange pick up. When I mentioned the Unilocal deal, I was told they didn’t participate in any Unilocal deals (wait what??). So I ask for a manager. He says yeah, they do Unilocal deals, but only for sorry cleaning, not wash & fold as I was requesting. I told him that this wasn’t stated anywhere when I bought the coupon and wasnt acceptable. He told me to email him (at a personal email address) the coupon, and he would call me back.
Thirty minutes later, when I still hadn’t heard back from him, I call back, he says he first, checks his inbox, and supposedly never received it. Sent it again with him on the phone and he says he isn’t getting it.
At this point I’m more than frustrated, and he eventually says he will send someone to pick up my laundry anyways, they will be here in 15 – 30 minutes. Great.
I shit you not, after 90+ minutes I call back to figure out where they are and he says, the driver already came, couldn’t find the apartment, so he left. WAIT WHAT??! No call to say hi. we are in the area but can’t find the apartment? At this point, I’m livid. So if I hadn’t called back, I would have been waiting indefinitely for a pick up? I proceed to unleash a verbal tyrade on the manager before hanging up.
Fast forward ¾ weeks later, laundry time again and I still have this stupid coupon so I figure I will give them one more go (the coupons such a good deal!) Or just return it. IcallIcallup expecteing to deal with the same B.S., but by some miracle, I’m greeted but the most pleasant, friendly, and helpful guy, and within 5 minutes, a driver is on this way to pick up my stuff (and he literally arrived at the exact time the phone rep quoted). These two things are the ONLY reason they get a second star.
In my excitement of receiving great v customer service, however, I for got to find out what day I could expect my clothes back –_​_​_​– I figured (incorrectly) they’d give me a call… but nope. ²⁄₃ days later I call and the guy is like oh yeah, I meant to call you… he said someone would drop it off that day, and just my pick it was when no one was home (I’ll def take responsibility for that). When the driver called me I apologized and he said someone would call about an alternative drop off date. Never got the call.
1 week later, I called this morning and just received my clothes. But just for one last shits and giggles moment, the driver refused to bring the stuff upstairs saying there is no acceptable parking. I get food delivered weekly, and the other wash and food company has never informed me of this! I laughed it off and walked down to pick it up, glad the experience with them was finally over.
One off my blouses for work was tied to one of my laundry bags, unwashed. «It fell» the driver explained.
Fucking Perfect.
AVOID THIS PLACE.

My white shirts + my pink sheets = I’m done.

Won’t be giving Express Cleaners a third chance to make a bad impression.
I was very excited about finding a (supposedly) great service in my new neighborhood. FREE pick up (for 15+ pieces) and next day turnaround? With a FREE laundry/​dry clean bag for future orders? With a $ 50/​$ 25 coupon to boot? Sign me up!
Except …
… with their online pick up system, submitted in at least 3 request forms and made 2 calls to the 800 number before actually getting scheduled for pick up. And no bags, so I sent a laundry bag of my own. But okay, first time, now that I’m in the system and a customer, it’ll be easier, right? NOPE.
Clothes were returned the next day, that part was good. Seemed clean, at least hubby didn’t complain. My laundry bag, however, was not returned with them. Nor was the «Free» bag for my next services. Called, they were out of bags, but would send one next time and return my bag. Okay, cool. Even bought 2 Unilocal coupons for future service.
Except …
… next time, same song and dance for pick up. 2 forms submitted, finally called again, no email response with pick up time as promised. Also, no pick up. Called again (and yes, by this time I was aggravated with them, but I still had 2 coupons left to use up) and finally got a pick up scheduled for the next day. That was Thursday. Of course, I was expecting our clothes back Friday. NOPE. Nor did they come back Saturday. Sunday, husband was leaving for a business trip and those 16 pieces were needed. Called, my clothes were off site at the factory, couldn’t have until at least Monday. Too bad, so sad, sorry, bye. Livid and frustrated I just wanted my clothes, and to be done with all these FREE perks that cost more than they were worth.
First time, they didn’t know I was using a coupon. Fast service! Second time, they knew. Slow service. Coincidence? Claimed I didn’t request next day, didn’t give them a date, etc. I think if I hadn’t called, I wouldn’t even have gotten them on Monday — as it was, I had to call AGAIN around 5pm asking when they’d be returned, and they said they’d send them that night and would call. Didn’t call, some dude just showed up at my door around 7:30 p.m. Thanks for the call ahead and giving me a chance to not be in the middle of eating guys, ‘ppreciate that!
Trying now to figure out how to get my money back for the final Unilocal coupon, since it’s not worth the aggravation of dealing with Express, and having my clothes held hostage. BTW, still never got my laundry bag back. That’s a 3-​part set that’s useless now too.