Epidermis

This place is a scam. It’s horrible that people like this exist. Ultimately, my experience goes like this…
I was having coffee with a friend down the street. They staged someone to pull people in outside the doors, so on my way back to the train, they offered me free products… I’m pretty sure they mentioned that I looked tired and that their product could rejuvenate me. (Yes, I’m a New Yorker and I AM tired. BUT, I had just had fantastic coffee conversation and felt I could trust everyone in the world… WRONG.)
The manager began applying some type of lotion to part of my face… said it would make me look younger. It was my day off, so I decided to allow this. Why not? I had time. Anyway, about 45 minutes went by. At this point, the manager was showing me personal pictures on his phone. I don’t think he was hitting on me, but trying to slyly make me feel comfortable with him. Unfortunately, it worked.
I surprised myself by buying $ 400 worth of product. (My husband was less than thrilled when he came home and even more upset when we read reviews on what I had purchased.)
Over the next two days, my eyes swelled to the size of plums. I took photos because I knew it had to be whatever product he had used on my face. I had not opened the package I had bought, but right on the receipt it said that it could not be returned. I had worked at Bergdorf Goodman’s on their beauty level during college and I KNOW that a good product — no matter the cost — should and can be returned, ESPECIALLY if it is causing an allergic reaction.
Because the manager and I had gotten so close while he slathered this magical formula on my face, he had also given me his email address. I sent him a message, letting him know that I had had a reaction and that I would need to return the product… no response. (Surprise.) I went into the store with my unopened package. As I shared my story with the counter girl, I could tell that the news of my arrival had spread. I told her I needed to speak with the manager. She reluctantly went to get him.
Funny thing, he wouldn’t take the product back, even after seeing pictures of my eyes swollen. He said it was «policy» and that he would have to talk to someone in Israel to approve of this. I asked him to call. He said no. He gave me a card with an email address on it that began with «info». (We all know how those turn out.) I told him I wasn’t leaving until he refunded my money. I told him that I had worked in the service industry and that the best business policy is that the customer is always right… especially when she has had an allergic reaction and hasn’t opened the product. (What would they lose??)
Ultimately, I had to basically twist his hand at the register. And you know what he did? He used someone else’s code in the register so that the record of this return would not show up under his name. Talk about throwing your teammates under the bus.
The business is shady, the product is shit and those working there better watch out because they will lose their job if the manager wants to do something but does not want to do it under his name.
PLEASE WALK RIGHT ON BY IF SOMEONE TELLS YOU THAT YOU LOOK TIRED! Then, make a good old avocado and honey mask, place cucumber slices on your eyes and take a long, hot bath. (No need to spend any $ 400.)

We had a great experience with Epidermis.
The crew was very pleasant, the facial treatment my wife had received was great and the products were fab!

Overpriced product. Not saying the product is bad, it’s nice, I’m saying it’s not worth the cost, nor the pushy patronizing treatment.
Worst though is that the saleswoman sold me an empty container. When I went back to complain and get a refund, the saleswoman was ‘already fired’ and I was offered store credit and pressured to buy more items.
I’d rather go to a Sephora where they also have great product and service.

If you’re reading this it may already be too late. This review is actually from my unintentional visit to this store last year, but I’ve been too embarrassed to discuss this until now.
I’m embarrassed because I was so badly scammed. I’m not a dumb person. I’m good with money and I’m very educated. But I had a very weak moment inside this place. I was walking past the storefront and a very curvy, attractive girl stepped in front of me and asked if I’d like to try a sample. I said I honestly wasn’t interested, but she was persistent and somehow managed to lore me into the store and start putting creams on my hand and on my face. She tried her hardest to convince me that the creams she was putting on me were of the highest quality as she flirted. When I found out the two products she was pushing on me for ten minutes were $ 200 each I almost fell over. But, considering the store looked really nice inside and its close proximity to Bloomingdale’s, I deduced that these were in fact high quality products. I’ve dated women that use very expensive creams so I figured – why not treat myself to a couple of nice creams? Being the researcher I am, I wanted to Google the products right there on my phone, but with the attractive woman right there on top of me I was honestly too embarrassed to do that. At that point I must admit I was also too embarrassed to say I didn’t want the products because of the price. So during this horribly weak and stupid moment, I wound up dishing out $ 400 plus tax for these two products. I did think to myself that I could always come back and return the products if necessary, but I found out the hard way when I got home that the receipt actually says no refunds.
When I got home I immediately Googled the store and products. Similar to my first sentence above, the first thing to appear in my search was the statement, «If you’re reading this now it’s probably too late». A bunch of reviewers had the same experience as me and were clearly scammed. The identical products were available on Amazon for under $ 20. And these are not quality products. One product was sold as a cream/​exfoliator and the women rubbed it on and off the skin of my hand and claimed that what was wiping off was actually dead skin. However, anything you apply this product to (and wipe) comes off looking like dead skin. Why? Because it’s a form of glue – sold as expensive cream. A few months later I even dated an Israeli girl that happened to know about this company and she blatantly said they sell glue to scam people. I’m so embarrassed that this happened although I must admit I’m actually impressed about their ability to scam people in such a manner.
Avoid this place at all costs.

I went into Epidermis confused by one of the workers there. She took me in and starting applying creams on my hand. She applied a peeling gel that was said to remove all the impurities from the skin and leave it «soft like a baby’s behind» but i think i heard that somewhere else. But I was all caught up and she was offering me good deals for a product that seemed to work. I was excited so I bought it.
Then she sat me back down and showed me some products, some more expensive, deluxe products. The real deal. I knew these ones, the complete set, were about 3000 dollars total, which seemed crazy. But it was an award winning facial treatment, and she was giving me a good deal and whatnot. She applied it on my face and it was VERY good. It left my skin even, blotch-​free, and moisturized for 24 hours. I left the place with five products I didn’t really need and a free facial scheduled for Friday morning. I was so excited!
However, after I left the place, I realised how much money I had spent in products I had never even heard of, so I began to panic and went on Unilocal and Google to see what everyone else was saying about these products, but the results were confusing. 50% said they LOVED IT, 50% said they HATED IT. There was no in-​between. Some said the product was a scam, some said they were great. I knew they had won a lot of awards in the past, especially from Cosmopolitan, but was I ready to trust a magazine to decide what I put on my face? So I decided to try the products and see for myself. Easiest way.
I didn’t like some of the products– they made my skin tight and red. So I decided to try to change them. I mean, I wouldn’t mind a bit of redness from a 20 dollar moisturizer, but what about a 100 dollar one? No, I thought so. So I went back on the next day, worried, and I asked for the girl who had sold me the products the day before. Oh no, she had called in sick! No worries. Very helpful Jonathan helped me. But the «Can I get a refund?» question seemed like an insult to him. Yep, you heard. THEY DON’T DO REFUNDS. Good tactic, I guess. That was what made me so suspicious.
They changed my two 200 dollar creams (100 each, they gave me 50%) for one that was 900 dollars, and I didn’t need to pay a cent. Awesome!
So that night I tried the other products I had bought– the under eye treatment (which was good for my dark circles) and the serum. They are both AMAZING products and I woke up with my face feeling even and smooth. Well I may have paid a lot of money but the products do work. I can assure you that (or at least for now. I hope I don’t find myself hating these products in two weeks) I didn’t get to use the facial cream because very helpful Jonathan gave me one which had the security seal OPEN. I wasn’t going to use it. Look if I’m paying 200 dollars I want everything to be PERFECT.
On Friday I arrived for my facial and Milena, the girl who had sold me the products, was waiting for me. She was always very kind, and very helpful, and she was never rude to me when I denied buying more products. I told her about the cream and immediately she took care of it and apologized for her coworker.
The facial was awesome. They used on me the products I bought and some more. My skin felt great afterwards. I went out into the city without foundation (but with lipstick, of course!) and I felt great. The aesthetician was a very nice woman and she took out all my black heads and zits without making me flinch. The facial lasted a full hour and it was better than all the facials I had ever had. And best, it was free (or included in the total price?)
The only thing I didn’t like is that they’re constantly trying to sell you products. And you fall for it. At first I felt scammed, cheated on, but then I realised that that is their job. They need to sell products which are very expensive and have little next to no publicity in the market. They work better by word of mouth (which can be dangerous nowadays!) rather than reviews on Unilocal.But I do think that someone like you, or like me, will come looking for some honest opinion on these place and Premier Dead Sea products once they buy them.
tl;dr– the products are great. the attention? mmm not so good.

I highly recommend Gisela at Epidermis for facials and electrolysis. She is Epidermis’ head asthetician, and I can see why. Her facials are amazing. My skin never felt this smooth and soft before. I come to New York once a month, and I always make time for a facial with her. I also started getting some electrolysis treatments with her. She has such gentle hands, I feel no pain and the hair doesn’t grow back. If I lived in New York, I would probably be getting her treatments once a week. She is truly the best!

Anyone who gives these vultures above one star has been played by them. Hard.
I walked past the store, minding my business, when Colette (f you) stopped me to ask where I got my pants from. After that, she gave me a couple samples and then asked me to step into the store so she could give me more products. Now, I admit, entering the store was my own fault. But she immediately sat me down and started slathering stuff on my face, stating how I needed their facial peel and eye cream, blah blah blah, when my skin was actually even better than hers at that point. We also started talking about why I was in the city (for an internship) and we got into discussing some emotionally-​sensitive/​draining things that had happened to me lately. Long story short, under the guise of «understanding» and «feeling bad for me,» she gave me an «employee discount» along with another «„„personal discount““» to sharply reduce the prices of the products she wanted to sell me. I ended up spending $ 180 on (fake) skincare products that I wasn’t even looking for, all because of this psychological tactic that they use to make you believe that they’re doing you a favor by giving you a discount.
They also have a strict NO REFUND policy in tiiiiiiny script at the bottom of their receipts that they don’t even mention to you beforehand. Luckily I was able to re-​sell the products I bought online (not even for the amount I spent, though), but I’ll accept the difference spent as a lesson. Please do yourself a favor and literally run past this store, especially if you see a small, skinny, dark-​haired woman named Colette.

I was there to do a facial therapy and it was great .very good products. I recommend you all!!! Tnx:)

This review is meant for the store Epidermis. They lure you off the streets and manipulate you into spending thousands of dollars on their products. The salespeople there were overly nice – the kind of nice that wants something from you. The owner was a douchebag – very aggressive. I should have listened to my instincts and not buy what he was selling. To make matter worse what I bought was nonrefundable.
My advice to you is if you walk by this place – run! Find somewhere cheaper that won’t be spending every waking moment of the experience aiming to screw you out of your gard earned money.

I’m surprised so many people are complaining about their selling tactics. If you don’t like the product, say no, walk out, and get over it. It’s their job to try to sell you stuff. That doesn’t make the business or what they sell bad. I’m ashamed this is what Unilocal has come to with people.
On a lighter note, I really enjoy my product and the people there. They gave me a $ 200 cream that peeled dead skin off my face and it actually works. They gave it to me for $ 70 because the worker there used their employee discount on the $ 100 offer they were having. They really liked me and gave me their employee discount because I said I could not afford their product. They then tried to sell me 2 $ 500 discounted eye cream serum stuff. They told me I didn’t need it, but it was their job to try to sell it. I said no and that I really had to leave and she understood and was not rude about me walking out. They are honest people and if you look like you have a lot of money they will go after you like any other salesman. Overall, the experience was good and the product actually works. If you are too polite to say no and just want them to stop bugging you, get over it and don’t go on Unilocal and rate the business poorly because you have issues saying no to people.
Edit: I also saw them using hand sanitizer a lot so their hands are not «dirty» and you should not be scared of where their hands have been before touching your skin. They are clean.

I was walking around the area and a lady gives me a lotion sample. I guess she didnt know what to say and asked me what i wear on my face. I tell her ‘foundation’. After that she decides to tells me to come in the store because she had to show me something. I have no idea why i followed her in but i did. She starts taking out random lotions and creams that are «good» for my skin and starts rubbing my face with her hands (who knows what in the world she touched with her hands). It wasnt a quick dab. She was just rubbing my checks with this cream. She kept telling me that ill be having a good deal if i buy something. At this point i didnt care what she had to say anymore i didnt want to be rude but this lady wasnt giving me a chance to say no. She told me she was going to give me a 199 $ deal for only 70 $. This is what she said: «Shh im the manager here so i can give you a discount only for you so if you like this product you’ll come back, only for you not anyone else». I love how she said that in a sneaky tone. Nice one but that method wont work on me. Shouldve told her «Sh how about for 10 $?»

Scam!!! Do not go to this place. The five star reviews for this place were obviously written by them. Listen to the other 1 star reviews, they are accurate.

I happened to be browsing through Trendy magazine when I came across an ad for a free facial. The lady that did my facial was Grisel she was great! Really took her time with me. However BEWARE someone will I trust your session to try and badger you into buying their products. They DO NOT take NO for an answer. Every time you say NO they find miraculously another ridiculously overpriced products, anywhere from $ 199 –800 for a cream no less. Long story short great facial but the constant sales pitch is very annoying. Stick to your guns and say NO!

AVOID! These people prey on pedestrians by giving a free sample of hand and body lotion the size of a quarter and luring you inside the store to get you to buy overpriced snake oil. Even if the prices weren’t completely outrageous, their sales tactics turned me off immediately. Buyer beware… unless of course you like spending over $ 600 for a bunch of bogus products. There is no miracle cream for aging. Aging is the natural order of things, so don’t expect some product to make you look young. You can always make yourself look like a frozen Botox mannequin, but that won’t preserve your soul or prevent you from getting old! I have no patience for sales people like this.

I went in to Epidermis for the first time to buy foundation and a new set of brushes. The store and its products were beautifully decorated I had the best customer experience with Sean. He was so friendly, funny and was well versed in his knowledge of the products. I am new to make up and am realizing how important it can be when in the working field. Sean was so patient with me and my million questions about the difference between foundation and bronzer and what kind of brushes should be used for what part of my face and so on.
Thank you Sean!

AVOID AVOID AVOID! I have never seen sales tactics like this since the 80’s timeshare boom. These people are super aggressive and annoying. No means no! Then when you finally stick to your guns and walk out without any of their products, they become rude and nasty. Do not fall for their whole «I have another sample inside» line. When I’m in their area, I walk on the other side of the street. It’s way too much.

Like a pack of gypsy wolves… that’s what comes to mind when I think of how to describe the sales people at this establishment. Not sure how I found myself sucked into this den, where the staff will say anything to get your credit card into their filthy paws. For anyone who has ever been attacked by an eager timeshare salesperson, you will notice the similarities to the staff in this shop.
I was gullible enough to take them up on their employee discount (offered to anyone and everyone who dares step foot in) and was even given a free «facial». When returning to get my ‘facial”, i.e. an placation of more of their products. I was again attacked by not just 1 but 2 of these unscrupulous workers.
My recommendation: avoid this place at all cost and spit in their faces when you pass them on the street.

The people of this store are deceptively trying to sell extremely overpriced skin products, using ever sales tactic in the book to trick you into walking in, and buying more than you would ever agree to under normal circumstances.
Don’t be nice. Don’t pity them handing out samples in the cold. this place is a huge ripoff (just google the store and see all the complaints out there !)

The best place I’ve been in 10 years! I love Dana and her beauty products rock. I would be here every week if I could afford it. Wait, it is very affordable!!! I go every week!

Came to NY for Christmas, the store was right next to my Hotel. Talked To Sagi, the store manager and got the Diamond Mask;
Even in Saks, where I usually buy my creams they don’t put the time to explain me exactly how to use each and one of the products like they do in here.
I just cant wait for my facial when I arrive back to the city!
Thank you Sagi!