Enterprise Rent-A-Car

Peter and the team at this location are wonderful. Easy to work with, helpful and friendly. I dread the times when I’m forced to rent from another location. As a business, we frequently need cargo vans, which this location used to have readily available, but no longer. Corporate — bring back the cargos to Chelsea!!! Even mini cargos would help. The nearest location that has any cargo vans (Thompson St) has never been pleasant to deal with.

I love this location. The guys are great and they get you in and out super quick.

The staff at this location is always so friendly and helpful. I have never had an issue with them at all. The cars are fantastic… BMW’s, etc… and they are always clean and in perfect shape. After the first experience with this location, I quickly decided to make this the location that i use every time.

I never write reviews but I felt that Gilbert and his fellow coworkers deserve recognition. I have rented from enterprise multiple times and although pricing MAY be cheaper elsewhere at times the level of customer service you receive is worth the extra few cents. Gilbert and his staff continually go above and beyond, are speedy, friendly and extremely helpful, and for that I am truly grateful! Thanks guys!

Best ever rentals for me. I have some handicaps, and they take the time to help me find a rental that works for me. The staff is made up of friendly, professional and efficient people, whether manning the front desk or servicing the cars. I live in Manhattan, which is not an easy place to rent. This local Enterprise makes it as seamless as possible.

Friendliest staff I’ve ever met at a car rental place, both on the rental and the return. A+ for service.

Renting a car is typically a meh experience at best, and annoying if you get someone constantly trying to up-​sell or mis-​sell you on insurances and other add-​ons.
But this place has the friendliest and most helpful staff I’ve ever met. Wonderful experience.

I had a good experience. Lots of detailed help setting up my navigation system. Much appreciated.

The staff here are terrific – efficient and accommodating. It is a pleasure to work with them, and I am a relatively frequent renter.

The Enterprise location on 24^th is very convenient; the staff is polite and efficient in both the picking up and returning phases of a rental; the cars I rented on two occasions were late-​model (I got a free upgrade each time); Enterprise rates are unbeatable. The combination of these factors makes this Enterprise location the first choice for renting a car in Midtown.
One thing: this location has a problem which many car rental locations have — they don’t get the surfaces clean. Both the exterior and the interior of the windows had considerable residue. This can cloud visibility when sunlight strikes the windows at certain angles. In the course of a day’s driving this is bound to happen. If they can find a better way to clean the vehicles, they will be just about perfect.

I rented an economy car, and it was a terrific Ford Fusion. Having tried other companies, Enterprise will continue to have my loyalty.
The only reason this isn’t a five star review is the multi-​city fee really hurt at $ 250. It’s probably competitive, but still too much to pay taking a car from one major city to another (NYC to Boston).

This happens to be the closest branch for what I need, but it’s happened three times now that I’ve had to wait on hold for over ten minutes, only to be hung up on without speaking to anybody.

Rented a car from this location because it was close to the residence I was visiting. Price was very reasonable for a weeks rental. Needed the car to drive to Canada. Absolutely no hassles-​car was ready (and upgraded as well) and crossed the border without incident. Clean car, smooth ride and economical. Staff were friendly, helpful and knowledgable. Gilbert handled the paperwork quickly and efficiently. Car was returned a day earlier and I received a credit for that day. Doesn’t get much better than this. And on top of that, driving in NYC was not as intimidating as I thought it would be.

Great service all around.
I was helped right away, all charges were fully explained, and the price just can’t be beat. For both pick up and drop off I was done in about 10 – 15 minutes.

We rented a car last weekend to drive to upstate to New York from this location. The checkout process went very smoothly and the car was clean, comfortable, and had great gas mileage. My boyfriend accidentally left his cell phone in the car, and Peter and Gilbert were very helpful at tracking it down and returning it the next day. Great customer service. We will be back for all our car rental needs while living in the city.

Super easy and fast experience! Breezed in and out and couldn’t have done it without the delightful help from Moyram Espino. Splendid customer service!

You know, I didn’t expect much, I mean what do you expect when renting a car really (get there, sign some papers, get your car, leave, come back, check your car in).
But, I’d searched online for a great rate and they were it, I called in to book instead of bothering with online, Briana was super sweet and answered my questions in second, I went there and dealt with Peter and Brian — who were super fast and efficient, and had my car in 15 min (an upgrade), and they were all just great in that way you want people to be great to you when you’re stressed and just want something to be easy. I dropped my car off, signed my paperwork and was done. The bill was amazingly reasonable after everything was said and done and I am def going back.
Thanks guys, you’re a great team!
Best, Samantha

They are located in Chelsea in an easy area to get in and out from. Ideally I would love this spot to be my go to rental place in the city, but the check in and check out process is difficult. It’s old school and you have to sign all this paperwork even though you sign it online. Also, they tried to charge me for gas although I refueled it myself and left it in the same exact spot I got the car in. I have to say All the cars are super clean and good quality.

Excellent service, meaning polite, courteous, efficient. The manager himself came up to me a few times to ask if I needed anything else.
I returned the car off hours and the next day, as I called to confirm return, the manager got on the phone to ask me how everything went.
Prices are affordable, unlike many other rental car companies in the city.
I will certainly go back to them.

Like many others here, I can’t believe I am writing a five star review for a rental car company. But you know how in life, much of the time, things that seem simple enough jus don’t work? In the context of car rentals – there are no more cars because it’s a sunny weekend in NYC. There is an age limit on what you can rent. There are hidden fees. Your call that’s been on hold for five minutes mysteriously gets dropped and you call back to no avail. Lots of protocol gets in the way. The sales associate plainly says no to a very simple request that would expedite the process immensely. The associate you are talking with believes in the company even less than you do after all of these tribulations. All hallmarks of a business that’s run with the needs of the company, and not the customer in mind.
When I went to Enterprise, they just helped me. And we’re nice. And fast. And understanding. And you know what? I cancelled my zipcar membership and will continue to come to Enterprise – and come bearing cupcakes (that’s how grateful I was) – because they just do what you expect out of a rental company, and with a smile.