Eneslow

This is a very interesting store. They have many different high end shoe brands like Ecco and Mephisto. What’s interesting is they also make their own brand, the Eneslow.
Eneslow also has a full shoe repair department downstairs. (I didn’t go downstairs but I saw the signs) What I did notice was the upstairs clearance center. I noticed a few nice looking shoes on the racks but its not anything I’m looking for at this time.
I tell the sales person I own Birkenstock sandals, what do you have in a similar style? He starts talking about Mephisto and Merrill shoes.
Funny story about Merrill flip flops. First they now sell them in Costco which diluted the brand. A few years back I owned a pair of Merrill flip flops. During the summer, I’m at the movies and all of sudden I smell «something» off. I go to the mens room, and the sandals have a cloth band, similar to a sweatband. PU!
If your a professional that is on your feet all day, you own it to yourself to stop into
Eneslow * The Foot Comfort Center and look at a quality shoe.

Lee is hands down the best! He is kind, genuine and relentless when it comes making sure you have perfect posture and comfort. After he helped me find the right orthotics, my knee and lower back pain disappeared. Just brought my gf to see him again today. She is walking on clouds!

Outstanding service and professionalism! The Eneslow store at the Park Avenue South location was highly recommended by physical therapists who worked with me in relation to my knees and my feet — particularly since they anticipated that I’d be likely to have some difficulty finding proper shoes to accommodate my new orthotics. They were right on both counts!
Lee Hammond immediately recognized the issues I was facing and identified solutions to meet my needs. His professionalism and expertise are outstanding and he was helpful beyond words. It’s true that other stores may have some of the same or similar products — but the difference in the training, experience and professionalism of sales associates makes all the difference in the world!
I left that day with 2 pairs of shoes and I was walking on air! Unexpectedly, even my sister (who accompanied me that day) left with a pair of shoes to address her problems!
All I can say is, «thank you, Lee!!». We’ll both be back very soon!
Lanie D.

Insofar as shoe re-​soling is concerned, I would not have Eneslow do this work. I had purchased some Alden walking shoes from this shop. When I had them re-​soled, the shop did not properly cement the soles to the shoes resulting in the development of cracks. This condition was the start of the soles detaching from the shoe. I brought the shoes back for remedial work twice, but each case Eneslow failed to remedy the problem.

Bart Sherwood is RUDE!
I must tell you about my experience at this store on Park Avenue South on the morning of December 11. I entered the store with high hopes that I would finally be able to purchase a good pair of walking shoes for an upcoming trip. Bart Sherwood approached me and asked if he could help. I explained that I had a toe problem and when he measured my foot, he told me I was a size 7. That really surprised me since I am a size 6. When I told him I have been wearing size 6 he said, «that is way you have a bad toe!»
He brought me three pairs of shoes, none of which fit (they were all too big) and none of which I liked. After trying on the third pair, he dismissed me by saying, «I am sorry we could not help you today.» I really wanted shoes, so I took a deep breath and asked if he would please bring me three additional styles that I picked out. When he did, they were all too big by a mile. When I expressed my concern about the size, he basically told me that I really did not want him to help me and how could I know if the shoes even fit, when I did not even take the time to walk around the room. I was never asked to walk around the room and if I did, I would have tripped since the size 7 shoes that he insisted would fit me were too big!
BART SHERWOOD so, so rude and I told him so. What a horrible experience. I was so disappointed that I could not walk away with a good pair of shoes for my upcoming vacation.
On Bart Sherwood’s card, it states the slogan, Happy Feet Make People Happy, my experience at Eneslow is that Rude Salesperson Make Potential Customer VERY Unhappy.

I went to Eneslow with an Rx from my podiatrist, hoping to resolve metatarsal foot pain. Expensive, but pain demands a solution! So, a mold, an orthotic 10 days later… and it hurt. An hour the first day, two the second day, etc. It still hurt, and not just my foot, but my knees and hips as well. Finally, after a month or so those areas resolved, but every morning when I put my Eneslow orthotics shoes on, my feet hurt…
I went back, and the service was TERRIBLE. The salesman put me in the basement, told a non-​English speaking tech to take care of me, and then disappeared. I never did see him again. The tech and I fumbled around, some modifications were made that helped a little, and I left… never to return. Ever! Go to OrthoticSolutions… much better, much cheaper, and far more helpful

Lee Hammond was great when I came in to the store to purchase running shoes. Lee was attentive, knowledgeable and interested. He spotted the old injury problem I have with my right ankle before I mentioned anything. He evaluated my overall feet condition and also recommended a stretch. He suggested trying out an additional insert in the shoes, but after trying it he was honest in backtracking and recommending the shoe as it comes. He mentioned that he liked science fiction books so I recommended my favorite author Iain M. Banks :).

Due to metatarsal fractures, I came here to find a «good» pair of shoes. Lee was outstanding — very patient and super sensitive and understanding that I didn’t want dowdy looking shoes. He explained the differences in the shoes he showed me, as well as what I should now be looking for when buying shoes. I like my Danskos and will definitely be back!

My experience was salespeople who will show you anything in hope of a commission and if there’s no potential for a commission, good luck getting assistance.
— Two shoes of interest had no price tags. Someone came over and asked if I wanted help. I said I wasn’t ready to try on any shoes, for now I just wanted to know how much those shoes cost. Response: «The price tag is on the side. We are diligent about that.» Except there weren’t any tags. So he said, «they’re probably between $ 120 and $ 145, they’re a well-​priced brand.» I asked if he could find out what they actually cost. He took the shoes away and never came back. I eventually saw them dumped on a back counter. I picked them up and brought them to a salesperson and said I was trying to find out the price. All he wanted to know was who had been helping me. I said I didn’t remember and that nobody had really been helping me, that I had just had a question. He went around the store asking who had been helping me. While I stood there twiddling my thumbs. He came back and said sorry, I can’t figure out who had been helping me. I said, I DON’T CARE WHO IT WAS, IT DOESN’T MATTER WHO IT WAS, I JUST WANT TO KNOW HOW MUCH THEY COST. He finally he went over to the cashier to presumably ask the price. He came back and said both were $ 145. «Both?» I asked, since one style was clearly more complex than the other. Yes, he said. I just came home and looked at their website, where the regular price for the simpler style is $ 120, not $ 145. And, it’s on sale for $ 89.95.
— When I picked out some shoes to try, I told the salesperson I wanted to try an 8 and 8−½ wide. She said, «Let me measure you.» I know from decades of living with my feet that the measure is no indication of what will fit; like the sun rises, I take either an 8 or 8−½ wide, depending on the individual shoe. She came back and put the first shoe on. It was clearly too big. I asked her what size it was. Response: 9. Why? Because she didn’t have my size. Next shoe was also a 9. I went there because it was closest to where I just moved. I won’t go back.

I had the ideal experience at Eneslow. The customer service was outstanding; not only was Lee kind and pleasant, he was patient, mindful and very knowledgeable. He helped me choose a shoe that would keep me comfortable on my feet all day and provide the right kind of support specifically for me. I got a pair of Danskos, I’ve worn them every day since and it has been a world of difference! I have to stop in and thank him personally, that’s how great my experience was!

THIS PLACE IS TERRIBLE. I went in here to find a shoe for my foot issue and when I wasn’t pleased with their selection and said I would look around and come back, the employee I was working with said «Oh, well, we’ll still have these when you aren’t able to walk anymore.» DO NOT COME HERE. THEY ARE AWFUL. I WILL NEVER GO BACK AGAIN AND I WILL TELL EVERYONE TO NEVER COME HERE.
DO. NOT. GO. HERE. Take your business elsewhere.

Outstanding service, excellent knowledge and kind professional courtesy. Having a high arch and a wide foot along with a knee injury, Mordi and Lee are my go to guys in finding the right shoe. By observing my gait and stride along with taking an impression of my feet, Mordi and Lee showed me where I needed proper foot support and balance. From summer slippers and casual shoes to aetrex inserts for my running shoes, I no longer have to suffer in pain from shoes that don’t support my feet and joints. I can now workout, dance and walk in happy comfort.

The service were good and lee were very helpful. Although they don’t have the particular one i am looking for

I would have given 4 stars for the store having a good selection of orthotic grade shoes, but the service is sort of depressing. I suppose I went near the end of the day and they wanted out, but the sales guys seemed pretty disinterested and looked like they need a stiff shot or a really good antidepressant. I mean at least pretend that you want to help!

The manager and salesman went out of their way to make sure my elderly mom got the best fitting shoe and that we were satisfied. They were both very knowledgeable with respect to orthopedic footware. In fact my mom’s podiatrist recommended we go there for her. My impression was that they want the customer to be very happy with the purchase. I would not hesitate to shop there again.

Really Terrible in 2 categories:
Customer Service
Industry Knowledge
I went in after «Snowpocalypse» because my current waterproof boots hurt my feet and I couldn’t wear them more than an hour. (A product of buying online and not returning them and getting replacements ahead of time — my bad I know).
I called ahead and asked if they had my size in a waterproof winter boot. The salesman «Carlos» said yes they had one pair. I had some things to do and would be out all day so having proper boots was about to make a huge difference.
I took a taxi there from Brooklyn — walked in and upstairs to the men’s section. Carlos was there and I said hello and that I was the one who called. He acknowledged that and went to go get the boots.
When he opened the box I immediately saw the shoes (orthopedic black ankle boots with a huge thick ugly velcro strap. They look like something someone would wear recovering from a war wound or something horrible. I thanked him for getting them but said I wouldn’t be buying them as they had no social fashion value at all.
*Now, to be fair* he did bring me exactly what I asked for, which is not my problem with this place.
I then asked if they could order some (I preferred not to do that originally as I needed them now). Carlos then lectured me angrily saying the following:
Their manufacturers were out of stock and I needed to get my boots 6 months before winter to get any selection at all. Being now the tail end of winter all shoe manufacturers don’t have any inventory as the season is over. (yes. ridiculous I know)
I said that I could go online and find winter boots right now but preferred to come in and consult them «as the experts (yeah I could barely finish typing that without chortling)»
He then told me that «online shopping is completely different».
I said, great — can you work with me to find some that might be the right fit in catalogs for your vendors.
No they don’t have anything! was the response he yelled at me.
I walked downstairs upset and asked for the owners or GM’s business card. I was given one.
Then took a breath and asked one of the sales people (a gentlemen sitting at the front desk) if he could help me order some shoes.
I told him about my experience with Carlos. He asked me what size I wore and what I was looking for. I told him.
He then told me that nope, Carlos was right, no shoe manufacturer in the world makes stylish winter boots or even dress boots in anything over a EE width.
I told him that I had already owned several pair and just needed new ones. (I had Uggs last winter and don’t recommend them).
He re-​confirmed that nope. you have to come in early in the year to get the best selection but even if you did they don’t make winter boots to fit you other than what Carlos showed you.
I gave the owner’s card back as I thought it would be useless. One person having this poor lack of knowledge and terrible attitude is an individual problem. Two people is a management/​ownership issue.
I left shaking my head in complete disbelief that people who where known as «experts» in the field of irregular and hard to fit shoes in the Tri-​State area for over 100 years were telling me that I could not buy boots that fit me even though I had been doing so for 3 years? I was looking for a new brand because UGGS are a terrible value and dont hold up past a season without looking work out. (If was rescuing people from a mountain top sure but walking around Manhattan in the snow?). Irish Setters are durable and decent looking but really uncomfortable for me. something about the cut in the toe bridge even at the right size. and they’re extremely heavy.
Suffice it to say I hopped into a taxi and went to Rochester. I found these awesome Polo Winter Boots for $ 90.00 and the fit me PERFECTLY. like literally the most perfect fit I’ve ever had in a boot, winter or other wise).
So, if you have a hard to fit size or need special attention in your footwear, go anywhere but here.

My friend took me here after I complained about my feet hurting and it literally changed my life. They have you stand on a little platform which tells you how bad your foot situation is. Then, they give you an insert to put in your shoes to correct it.
I know buying inserts for your shoes isn’t hot, but they’ve made my life so much more comfortable. The man who helped me was super friendly and had a big hand in upgrading my life, so thank you to him.

Absolutely LOVE Eneslow shoe store! As someone who has been their customer since I was fourteen years old, Carlos is the one see. I was in a bad accident when I was a teenager which resulted in a complex leg discrepancy and they are basically the reason why I can walk with no limp at all. They’ve done my custom shoe lift on my left leg which is about 2″ shorter due to a hip injury for 20+ years now. Eneslow is the place I trust and the only one I use as they make my shoes completely flawless (Im a big fan of Arche shoes and adding a cutom heal to those isn’t exactly ‘easy’.) — The shoe itself actually looks as if it were produced with the lift!
I trust no one else and as I also work as an architect, I am super detail oriented and precise and overly critical… AND, I’ve actually had people ask me where I get this done… yes they can even do it on the most beautiful (and complex shoes) so you don;t have to look outdated with the ‘orthopedic’ look. Ask for Carlos. Trust me, you will love him!
PS I buy shoes there all the time and I’ve never had a bad experience, if anything they really give you care and time!
Professor at the The Cooper Union School of Architecture

I have wanted to purchase a pair of shoes here for many years now, having worked in the midtown area for 5+ years and in walking distance to Eneslow. My most recent visit was yesterday and I felt it was time to post a review as to why I have never been able to complete a purchase. While I am not certain, maybe it is because the sale people see me as «not likely to buy» (ie, can’t afford) and do not provide proper service or they have very poor customer service. However, I have never been treated as a customer who was going to make a purchase, and I definitely was going to each time, but after trying on three different pair, neither of which worked for different reasons; two for style, one for size — I asked for the next size up– he never brought the next size, when I saw him next he was fitting someone else. I just left.
I love many of the shoe for the comfort and am at the stage and age in my life where I can afford and will easily fork over the money to be comfortable. But I’m not going to wrestle you down to give you the money. I believe that they profile their customers. How rude is it for a salesman to work with me for 15 minutes and instead of continuing to help me, bring me the next size as requested, take a new customer after and never look to help me again? Once I realized that he was with another customer, I left. Good riddance for the last time. I finally get the message.

The other reviews that describe how horrendous the stores’ customer service is, are spot on.
Through the years I have spent hundreds of thousands of dollars here for comfortable shoes. Then today I go in to return and repurchase a pair of shoes, and see a promotion for a $ 20 gift card with every $ 100 dollar purchase. When I ask for the gift cards for my nearly $ 400 of sales they rudely declined and said the promotion is for new business and not old business. And because I am returning some merchandise I am not giving them new business. Whatever happened to keeping business and repeat business?! Well you certainly don’t have mine. They just lost REPEAT business over $ 60!