EmbroidMe

This review is about MARIA the owner who I had the unfortunate displeasure to deal with today over the phone and again, when I showed up in person.
Maria’s solution to deal with issues she created through poor internal communication is to OVER TALK and TRY TO DISMISS the customer. She found the wrong one today. I HAD MY SAY! Did she apologize at any point for her RUDE and UNPROFESSIONAL behavior? NOPE!
If you can, AVOID MARIA! Deal with her much more competent and apologetic staff. They at the very least understand the concept that an unhappy FIRST TIME CUSTOMER is not the way to close a deal OR to get future business.
MARIA — Please don’t respond to this post with one of your bullshit ass posts as you have done with other disgruntled customers. It only MAKES YOU LOOK WORSE when you try to lie and defend yourself. The best response is AN APOLOGY or NOTHING AT ALL!!!
Seriously who argues with customers over Unilocal???

I wish there was an option to give 0 stars. This establishment is the furthest thing from professional and reliable. I went in a week before I needed an embroidered patch and I was promised a deadline of the following week. The fact that they make you prepay is a foreshadowing to the ugly future coming your way if you choose to work with them. That Friday I received a proof that was incorrect. At this point we only had the rest of the day to complete the order since the weekend was coming up and I needed it Monday morning.
When I went in on Monday to pick up the patch, not only was the patch not complete but the artwork was not even sent to the digital artist! Nothing was done to meet my extremely important deadline. The man helping me also could not grasp the concept of a deadline. He had zero understanding that I was promised this patch complete and correct by Monday morning. He claimed, «It is not my fault because I was told not to come into work on Friday. I personally did not tell you it was going to be ready.» I’m sorry, but when your business and TEAM guarantees a product at a certain time, you get it done. It’s called team work and that’s what a business is built on.
Obviously when I attempted to get my money back, they would not give it and claimed I left on my own. Yes. Yes I did… because they could not tell me any information on the progress and could not give me ANY information of when it would be completed. I could not wait for it all day to get POSSIBLY done. I needed to get this patch to a professional boxer who had a fight the next day.
I even brought my coworker, who was DUMBFOUNDED by the whole experience.
I ended up going to another company in the area who turned around the patch bigger and better within 1 hour… AND cheaper… including a rush charge!!! Thank goodness for them.
If you want your money stolen and your project incomplete, please, by all means go to EmbroidMe.

Very professional, excellent customer service. Stalia was very helpful with our request, it was awesome an awesome job.

I run a small business. I must say I couldn’t afford to lose any more money than necessary after suffering such a huge blow when the economy bottomed out. I was desperate for a professional place that could produce outstanding work for a suitable cost. It took many tries and soon I’d began to close my company after having such a promising start.
I walked into Embroid Me and the team was like a breath of fresh air. Everyone was so willing to help and easy to talk to. Even more important– the prices were right up my alley. My company has done a 360 and I’m watching my sales increase again.
I couldn’t be happier with my results.
Thanks Embroid Me! Keep up the good work!

The best embroidery in New York period! I have never been more satisfied with any vendors I have ever worked with. The professionalism and outstanding dedicated to their clients went above and beyond my expectations.

I have been a Gym Owner in NYC for over 10 years: unfortunately it took me 8 years to find EMBROIDME /​but fortunately I did find it !! My search for the most professional /​efficient /​friendly/​flexible /​and supportive shirt vendor /​printer is over !! Maria (the owner) is beyond a pleasure to work with !! All my shirts are made with care and precision: I even trust her opinion on layout and design (even though I am Extremely particular !!) … I will ONLY use Maria’s EMBROIDME in the future as will anyone who asks me advice on who to call for their similar needs !! If you’re creating anything that you want to best represent you and /​or your business — you absolutely need to call on MARIA at EMBROIDME … The results will immediately speak for itself !! Trust me !!!

I called a couple of places and nobody would do same day order but Maria said she would do that for me. These days who has time to go back and forth? I had Maria do some custom towels for my clients and i’m sure they’ll love them! It was quick and she provided great customer service, making sure i was pleased. Thanks, Maria! Def will be back for more towels!

Unbelievable service AND creativity– a rare find in Manhattan. I’d recommend for everything from custom t-​shirts and Fabrilopes done on premises to cups, pens and various trinkets for big events. Maria is an angel!

I have worked with Maria at EmbroidMe while at my startup and my team has placed 5 orders with her over the past year and a half, each consisting of several thousand tshirts, hats, sweatshirts and lighters. (Sorry it took me this long to write this :). She has always delivered THE most expedient service (and competitive prices) I’ve seen out there (and we are based in California).
The most telling example of her service is when a couple days before this years SXSW event, our team decided to have a much bigger presence and bring lots more promo materials than we expected. I asked my colleague to explore several venders given such a short notice and our tight budget. EmbroidMe was the only place that said they could fill the order in time– and at the same rate as always! I was shocked! This team delivered at a crunch time for us and now I trust her with all my merch needs.
While I have no experience with small orders– if you are considering placing a large order, speak with Maria — you won’t regret it!

Ehhh. Finally had to take my business elsewhere after too many mistakes. Our school used them for embroidery of our white coats and every year there was a mistake of some sort. And as a student trying to rectify these mistakes let’s just say no one has time for that. We used to work with Maria but last year we worked with someone else and had a slightly better experience (I think there was new management). But even with a more pleasant experience, we got two coats back with the same name. There was always some professionalism missing when dealing with them. Missing coats, misspelled names, duplicate names, agreeing on a pick up date and getting there with the coats not ready, etc… at times they offered to fix the mistake (by not making us pay) but the fact that we had to reorder coats to do so was a nightmare. They were never as helpful as needed. Anyway, like stated, earlier I took my business to another Embroidme and really hope that there are no issues with them.

I was hesitant after the reviews but I personally had a GREAT experience with them.
After ordering monogrammed suspenders on Etsy 5 weeks prior, they finally arrived the day before xmas and were just awful. The monogram was sloppy and looked like a mess. With only a day to spare, I called EmbroidMe to ask if they could help with a same day monogram and they enthusiastically agreed! I ran to Macy’s to buy another set of suspenders and brought them to the shop. They were friendly, asked me which fonts I liked and then did the embroidery right in front of my eyes. I was in and out in under 15 minutes and got the job done at the same price as the botched Etsy job.
Great customer service that was fast, friendly and affordable!

After several emails between myself and Maria, We have finally come to an agreement and I will be able to pick up new Dri Fit shirts, as originally requested.
Thank you for making the effort to rectify the situation.
Taj

Please, please, please avoid this place as much as possible. There are plenty of other printing/​embroidery/​etc places in the nyc region.
I came there to get embroidered shirts. The owner, Maria and I had reviewed the design, including a clearly bright and bold lettering in the back of the shirt. I should have taken it as a red flag when the owner did not know regular terminology for measurement nor knew how to measure me properly (she measured me with a yard stick). Also, she had admitted to writing that glowing Unilocal review (below) herself through her bf’s convincing.
They printed the name and number on the front of the shirt in faint lettering. I was blamed for the design and my color choice of the shirt when I knew I had made it clear to have the lettering printed on the back (who prints their name and number on the front of their jerseys? And as an owner of this service, how could you not know?) However, she kept insisting that I should print it on both sides of my jersey instead, then proceeded to blame me for my color choice of shirt
. In business sense, no owner should blame a customer. She could have been more diplomatic or professional in that area.
I was patient enough to allow her to rectify the issue, since I had already paid. But the owner’s lack of skills, dishonesty, and lack of professionalism by denying responsibility (ie. our 10mins back and forth) has pushed me enough to write my first Unilocal review since 2009.
Two weeks late and money wasted (This should have been done right the first time), I finally got my shirt.
I am also pretty convinced this is the same place.
.
I hope whoever decides to venture there has better service or just simply walks pass the place.

My company has had some stuff done by them. I particularly like the fact that they offer garment printing with a REALLY quick turnaround! I got super soft, multi-​color designs, great shirts! One of a kind!