Edible Arrangements

Poor customer service, unprofessional setting. I placed an order to be picked up at 11am. I get there at 1125am and its not ready. I was told 2 –5 minutes. A half hour later… Its still not ready. I finally get it 40 minutes later and the fruit isn’t fresh in any capacity. To make things better they forgot the balloons.
You would think they would apologize for the inconvenience, but nope. Don’t go here. Go anywhere else but here.

Did not deliver present to my wife at her workplace on our anniversary. When I called to complain they wanted me to verify with her workplace to «double check». When I did double check and called back I was put on hold for way too long. I ended up giving up and just emailing them but have not gotten a reply in more than a week.

Bad customer experience. I placed an order for a very special present. The day of the delivery someone called me from the Broadway store to let me know that their van had «broken» and that they could not deliver my order in the entire day. I asked for different delivery alternatives but that seemed to be the only van in the entire Manhattan/​NYC area. I also tried to transfer the order to other stores in the area but they said that the one creating the fruit bouquets was the store on Broadway and their van was «broken» (really?). I never heard of such a thing and I find it unacceptable. I wonder how they did not offer a Über option or so? They don’t know what they are doing, poor management and rude employees. They even gave me a hard time to cancel the order. Beware. Pricey arrangements, crappy service.

I have placed orders with edible Arrangements many times but my advice is that you call a local store rather then place an order on line.

I ordered a fruit bouquet to be delivered to close friends for their Anniversary, I spoke personally with a woman at the store location which I selected because it was near where my friends lived. I was told that the delivery would be made within hours, and the woman who designed the fruit was wonderful. After I selected the arrangement, and made the credit card payment, I was told that the delivery would possibly be made later, but before the early evening. I was assured that it would be taken care of. I explained that the person did not need to be home, there was a doorman, and concierge, and the phone numbers were given. including mine.
After not hearing from my friends today, I contacted the store to see what time the delivery was made. What a shock… the delivery had NOT been made. No one had been contacted. The recipient nor myself. I called the store, and the person said that there was no excuse, then he spoke with the manager. Then the excuses began which were absurd. I was told that person was not home, after being called, Then they said it needed to be refrigerated. They have doorman which I told the woman who took the order yesterday. They even have a refrigerator on the premise. They had my number and did not call me either. They never attempted to deliver the item because it apparently was not even made up. They said they would send it out today, but. if they had the order made from yesterday, after saying it would be fresh from today, what happened to yesterday’s order that was not delivered?
I was told to hang on several time to check with the manager. Then I was told that they could not reach the delivery person today to check on the timing of the delivery. They are in the area, and they would not give priority to an order that was not delivered the day before? They said they could not guarantee when it would be delivered today,
There were so many excuses, and the way that the situation was handled, that I
canceled the order. Please read other people’s reviews as well, so you don’t have the experience that I did. .What a shame that this location is run like this, with items that seem so lovely to be sent as gifts. The delivery charge of $ 13.95 seemed to not be a guarantee.
Not only was this a horrible experience, but my friends did not receive a gift for their special day,
I do not know of anyplace, or company not trying to make amends with such a terrible experience.

I ordered a fruit bouquet to be delivered to my sister for the grand opening of her play, at the Nuyorican, which she wrote and directed. I gave Edible Arrangements everything they needed to know to include her cell number and mine; even though I wanted it to be a surprise for her.
I live in another State and was not able to be there so I sent the arrangement to her and her cast to say Congratulations! Edible Arrangements left me a message on my cell phone 5 minutes before they closed to say that they were not able to make the delivery. FIVE minutes before they closed! I called back immediately to only get a recording saying they were closed. I called the manager, Oakland, the next day to make the complaint and to ask for my refund of $ 95. He was very rude to me on the phone and had the nerve to say I should have answered my phone. I said, are you ALWAYS available to answer every phone call you get on your cell phone? I told him I called back but because they called five mins before closing; no one answered.
He said they didn’t make the delivery because no one was at the theatre when they got there after 4pm. I knew that was a lie. My sister said she and the technical staff had been there since noon. He would not refund me the delivery fee. Can you believe that? This is the absolute WORSE service I have ever received from a notable business chain.
Do NOT go to this place!

Horrible!!! Yesterday was my birthday and an arrangement was sent with all rotting fruit. To make matters worse the store the arrangement was ordered from on East 33^rd Street sourced the arrangement to 1756 Broadway. When I called to complain during business hours the store was closed for the day so I called the 800 number and was told that there was nothing they could do to help me other than to log the call and give me a complaint number. I was told to throw the fruit away and that someone would call me within 48 hours. Oh well. You have just lost a very very good customer.

Amazing service! I’ve heard about this place but never tried it. So I went in unsure of I wanted. The wonderful gentleman in there was not only super patient and kind, he also help me narrow in on what I wanted. I was kind of strawberried out since everyone tries to do chocolate covered strawberries so i went woth apples and bananas. I couldn’t have been more satisfied with my experience there. I will definitely return!

They have a sign outside of the store saying that a dozen chocolate covered strawberries were 50% off. I tried asking why but they just said that was the promotion from their union square store. Anyway, the sign sold me and I got them. Didn’t have any issues with the fruit not being ripe or anything like that.

don’t ever order from this place. they lie, don’t stand behind their products and certainly do not give the service a client deserves. instead of calming a situation they screwed up, the manager had a battle of words on the phone with me. their delivery guys are a joke. the arrangements come broken and unpresentable and when you call to complain and they finally say they will replace it, that order never arrived (despite them saying they made an attempt). really? full service condo in nyc would not ring upstairs?
shame on you! i will never recommend you to my clients as i have been doing for a few years now.
shame on you for making what should have been a fun surprise by my daughter on my birthday to an extremely upsetting situation.

I don’t know why I thought it would be a good idea to get a smoothie at Edible Arrangements this morning, but it took 10 mins even though I was the only one in the store. The smoothie was barely passable and they didn’t have any straws. On top of that, it was over priced, even for midtown.

Placed an order for a 12ct box of dipped strawberries at 8am for a pick up at 1pm, at 1.30pm it was not ready. The worker blamed «another worker» that was supposed to make it but left… he offered another pre-​made box of mixed fruits but because the strawberries were green I didn’t take it (maybe it was good that my box was not ready looking at the quality of the product). Don’t use this location!

I received an arrangement from my boyfriend. I was shocked when they delivery guy first asked me for a tip after being really proud if himself for finding our difficult addressed location.
I previously purchased an edible arrangement and was full aware that it was an expensive purchase so I felt the nerve of this dude asking me for a tip. Hello guy this was a gift any why should I tip him for doing his job?
Then after using the bathroom at the office I worked at I couldn’t believe he really asked for my phone number i was like are you serious? Who do you think sent me this? My boyfriend duh!
To add insult to injury unbeknownst i was supposed to receive a balloon my boyfriend called the store after 3 hours I called myself and told them and they were ok you didn’t receive the balloon do you want us to send it to you? For serious? I know that balloon cost extra so I don’t understand why they answered in such an idiot manner.
Obviously they hire idiot unprofessional temps for the holiday season. They really need to screen the individuals they use to represent their brand.
I am put off on their professionalism despite the fact the arrangement was beautifully made and tasty.

Ugh!!!
Piss poor service. My order was never shipped. Made what should have been a very enjoyable valentines day a nightmare.
Never again.

Never again. Today really pissed me off. I ordered for someone and this establishment made three mistakes.:
1. I had to call 3 times before they would send me a confirmation email for my over the phone payment
2. The deliveryman did not bring the person the balloons that I ordered for them
3. The deliveryman asked for the woman’s phone number knowing that he would be delivering on my behalf. He also asked her for a tip. Never go here at least at this location. I called and complained (spoke to manager) but I did not get any feedback about the issue. Its sad when you try and do something nice and you are faced with unprofessional and disrespectful as well as incompetent employees.

I had no problems picking up my order at the store.
The staff were very nice and the arrangement that I chose for my teacher was beautiful.
I got a free box of strawberries and bananas covered with chocolate for free.
No complains! She loved it and so do I.

Biggest fail ever. I ordered edible arrangements for my friend who was having a bad day. This place ruined the surprise by calling 50 times before they delivered to see if she was at work because they were behind schedule. They delivered a day late AND they didn’t attach the card. DO NOT USE THIS LOCATION! Find another one.

I used to really like this place still kind of do. I usually will get myself some strawberries or pineapples for my godmother. The last time I had it 2 weeks ago my bf surprised me with 4 white chocolate covered strawberries. My fav!
I was in heaven with the first two.
Then the last two came. One was bitter the other I didn’t get to taste because it was rotten on the top. Question why would you even serve that to a customer? Would you eat it? Probably not! Please pay more attention to what your doing because people don’t have money to waste. At about 2.50 a pop for a piece of fruit I think I’ll make my own next time with a box of strawberries from the market and a bag of white chocolate I’ll save money and inject them with liquor. Yumm!

I once received a birthday gift from a friend and it was edible arrangement. I really like the idea so I purchased a livingsocial deal for $ 20 to spend $ 40.
When I called the phone number listed on the voucher, it was the day before my friend’s birthday and it says that I should place my order 24 hours in advance. The guy who picked up was absolutely clueless about this deal and had to put me on hold for 3 minutes. Then he came back asking for my voucher number and I asked him if I could order it from the other location which is closer to me, he said: «yea, you could just call them» then he gave me their number. When I called the other location, I was told that I could only order it from the location listed on the voucher! First red flag.
So I called back, and this time it was a girl who picked up, again clueless and put me on hold for another 3 minutes. Then the guy whom I spoke with earlier took the phone and I told him I could only order from your location and I would like to make a delivery order for tomorrow for my friend’s birthday. He informed me to call the day of. The second day, my friend’s birthday, I called them for the THIRD time. Again, for the THIRD time I was put on hold. Then the person who took the call said that you had to order 24 hours in advance. Ok that’s when I flipped out. I couldn’t believe how much time I’ve wasted on this order and how ignorant they are about the livingsocial deal. I basically gave her a rant and she eventually put the order in, without feeling sorry.

I bought a coupon on LivingSocial to have a delivery made. I called 24h in advanced to have the order placed. Rep assures me it’s going to be okay and that my girlfriend will receive her arrangement before the office closes.
At 6PM I checked the status and it was delivered. I called my girlfriend and she never received it. I checked several times with the store up until closing and they have do not have a name on file as to who signed for it, when it was delivered, and they are unable to locate the person who delivered it. Fishy?
The following day, still nothing…
Customer service… decent– not satisfying.
Delivery… What delivery? She never got it.
Buyer beware.