Edible Arrangements

Horrible experience! I should have listened to the Unilocal reviews! I read the bad reviews before ordering, but I was in denial and still went ahead ordered an edible arrangement for my girlfriend’s office (which was FOUR blocks away). Long story short, I called multiple times during the day always getting the same response «call back in one hour, it should be delivered by then». Later on, I called to cancel the order (because It was 6 PM & it would have arrived without my girlfriend being there). Getting the refund was even more painful, multiple phone calls & days, which they would hang up on me while putting me on hold. Don’t order from here if you want your arrangement to be delivered during the daytime!

Wow, the staff here really convinces you those sympathy gifts aren’t worth it.

Placed an order online (over $ 100) and Called to confirmed received. Got only voice mail saying they were open so I left a voice message. Called back 8 times in case they were too busy to answer the phone. Left 4 other messages. This was saturday — website and voice mail both said they were open. Called the national line, but they were closed at 5pm on Saturday… found that out on Sunday.
Sunday called again direct to store and once again only voice mail. National line could not help me at all.
Website email said my order number was not good!!!
Who has my credit card info and what about my promised delivery? Bad management.

Ordered chocolate covered strawberries as a birthday gift and I was disgusted with them. Not only did I feel I was over charged for not very attractive strawberries, but they had finger prints all over the chocolate. Gross! I took them back to the store but they would not do anything about it. I will never be returning.

Horrible!
First off I saw that they had availability for same day delivery. So of course, I had to jump on it and place my order online. I called about 10 mins after I place my online order, and asked the lady to please make note that it was a business address and it should be delivered before 4. She told me that they could not guarantee a time but that it would be there before end of business. The day was rolling and I was shocked to see that I haven’t heard anything from the recipient. I called the location once again! to get an update and I was told that it was still being made!!! At 3:45 in the afternoon!!! and once again I get told that they cannot guarantee delivery time. Ended up having to change the address to my home address and guess where it ended up? At the business address! @ 5:20 pm on a Friday night. Here’s the kicker. The delivery person calls the recipient, to let them know that there edible arrangement was trying to be deliver but they would come back. On Monday!!! Needless to say I called the location back and canceled my order.
Stay away if you want same day delivery because they clearly haven’t figured it out yet. My first and last time ordering!

I never got my arrangement from this store and so I asked for a refund and they told me they needed my card info to issue me a refund so I gave it to them and they charged me again. I got charged a total of $ 217.40 for two charges for one item that was never delivered! This store is a total rip off!

Absolutely horrible! I ordered off of the website for same day delivery and the arrangement was never even sent. Canceled my order and let them know I would never be ordering from this company again.

Is it possible to give a zero? Ordered a gift for my girlfriend. Never got delivered — didn’t even hear from the store until I posted on facebook. They promised delivery the day after, delivery never made, no phone call — nothing — but they did try to bill my credit card again. Don’t order from this place!!!

It was an ice box in there!!! What’s up with the heat? I will not return to this place. The girl at the register was helpful but I literally froze my tush placing an order.

Totally disappointed!!! Order was phoned in a few days ahead of the day of delivery and followed by emails. Requested 11 AM delivery. Despite NUMEROUS follow up phone calls on the day of delivery, the fruit basket was still UNDELIVERED at 7 PM, an 8-​HOUR DELAY!!!
The staff either does not pick up the phone or often cuts off on me and almost never returns my phone calls when «promised», claiming they were having phone issues. At 11:30 am on the day of delivery, the staff told me the basket would be delivered 2 hours later. At 4 pm, the staff said he would follow up with the driver. About an hour later, he told me he couldn’t find my order at all on the system and asked if I was sure I had put in my order. 10 minutes later, he told me he found the order and the driver told him the recipient had already received the basket. I asked for proof of delivery. He said he would send it by email. About an hour later, he told me the driver was walking right to the building. And guess what, he later phoned to say the driver says he got to the delivery place but it was closed. It’s complete nonsense: the place of delivery is a residential apartment with a 24-​hour doorman. How can it be closed!!! And I thought he said the driver had TALKED to the recipient blah blah blah…
By that point it was already like 7 PM, the store was about to be closing. The supposedly fresh fruits would no longer be fresh and were like 8 hours late for delivery for what was meant to be a 30^th anniversary party surprise!!! By then I just had to cancel the entire order which in retrospect I should have done a few hours earlier! I live in Canada and find it unbelievable that such terrible business service would survive in New York, being a supposedly first class city.
All I can say is this was my first experience with Edible Arrangements, a totally ridiculously disappointing one, and likely my last ever experience with Edible Arrangements!!!
P. S. I had requested for a picture of the basket they would be sending. The person who took the order said that should be possible. Another staff told me on the day of delivery it would be impossible to send me a picture of the basket due to copyright issues. I don’t get it: aren’t the sample baskets already on their website anyways? ! What copyright are they referring to?