Dylan Hotel

The Dylan #Hotel back in the 1990s was a swanky spot that truly had velvet ropes in front of the doors to get into the lobby to check in. Now a days, it’s a budget friendly (scored 1 night’s stay for $ 130 including tax) and has a strong focus the Spanish speaking guests.
The good:
Extremely Friendly Staff.
Location Location Location — one block from Grand Central Station and subways, 8 blocks (long blocks) to Time Square, a few blocks from Bryant Park and the Library.
Large rooms for a NYC #hotels.
For the history/​literary buff it was named after Welsh poet Dylan Thomas, who lived here when it was a private club.
Funky touches in the bathrooms but the bathrooms are small.
Free WiFi.
Basic mini bar.
The not so good:
The rooms are well visited and it shows — there was an iron burn stain in the carpet of my room.
Aging and banged up furniture.
Many of the outlets didn’t work.
Spotty TV reception.
If I need to be in that area again and the price was right I’d stay again. Not a #hotel I would consider for #meetings but not a bad staff #hotel.

What a terrible experience. Checkin for 3pm might as well be for 5pm. Room was promised every 10 minutes, which turned into an hour. Once finally ready, we were brought to a single room with 1 bed — the reservation we made was for a luxury room and double beds. The accommodation was made for two separate rooms with single beds… Not a suitable accommodation for a family of four with two minors.
Don’t stay here.

Came in and thought it was so nice!!! Had a modern yet classic feel… I love all the sparkling crystal lights and the tree and décor!
The room was nice no really issue or anything till I opened the coffee pot and there was old coffee in the the carafe and the filter … I told the front desk and they said they would have some one clean it while we were out.
The location is great! Right in the mix of things and we can walk to almost everything was want. So we walked to Rockefeller and around the city taking I the Christmas lights and décor.
When we returned everything seemed okay till about 10PM when we started to hear the loudest weirdest noises … My husband shouted from the shower «what is that noise» thinking it was me and I thought it was him. He came out and said «why does it sound like someone is playing a diggeryidoo «as the it got later the noises got louder and it started to sound like (and still sounds like) someone is dragging the heaviest furniture across the floor above us and banging on the wall behind the bed… I called the front desk and he seemed surprised I was calling asking about the Noises and if they were going to stop. We hadn’t heard anything earlier but now when we need to sleep, my goodness. I am starting to think it is the pipes, they just have excessively loud pipes… I don’t know if there will be any sleeping tonight I swear we have the worst luck with this stuff… it also doesn’t help that I am the lightest sleeper but this is so loud it is bugging my husband too so it isn’t just me it is an issue.
Here is to hoping it stops and we can get some sleep! Especially after a red eye with a crying fussy sick baby which I felt so bad for but also meant no sleep leaving me with a very urgent need to get some!
I’ll update this as our stay continues
Update 9:30 AM 12÷20÷15
The noise didn’t stop and this morning while in the bathroom I heard the same «didgeridoo» noise my husband did… So they have super crazy insanely loud pipes/​plumbing and be prepared if you stay in 704 for it to sound like Jacob Marley’s ghost has come to visit allllllll night.

Probably one of the worst hotel experiences I’ve ever had.
* No one was at front desk.
* We stood in lobby unattended for 15 minutes.
* Jose finally got there.
* He gave us a room 807 which was occupied. We walked in on a man wearing a green tee shirt.
* Then, Jose gave us room 409 that had a sunken spring mattress and other issues that disqualify this as a four start hotel.
* We went back to Jose to request a room change and he told us the entire hotel was booked for the evening and the fourth floor room was our only option.
* The experience was terrible.
* It was our wedding anniversary.
* We paid for a baby sitter so that we could have a night in the city, but wound up going home via Über before dawn because we were so uncomfortable we could not sleep.
* We requested a full refund; however, Hotwire, through whom we booked the reservation, has been completely unresponsive and unapologetic despite the fact that they advertised this place as comparable to a four-​star Westin, Hyatt, or Hilton. It was more like a two-​star dive.
Be sure to check out the photos I posted as evidence of: dirty pillows, sunken spring mattress, chipped paint, dirty walls, etc. Based on the unresponsiveness of the Dylan’s management and
, I’m sure they won’t even read this post; however, maybe I can spare you the horror of having to flee in the predawn hours as we did!!!

Where is the manager?! Where is the manager?! Wake up this is your job! We keep trying to call you and you have avoided us and Orbitz for almost two weeks. This is pathetic. I live in NYC, I am not a tourist you can scam.
Terrible experience from top to bottom. Before I begin with my list I will first say that under no circumstances was there a manager on duty during this whole fiasco or when there was they were always too busy. She just couldn’t be reached. First we are sent to the wrong room upon arrival. So we had to switch rooms. Then there was not heat in the building and it was very cold. The man at the front desks said everyone was complaining. Next the new room was not ready. There was clothing from the previous guest still in the room. Mice feces was found in the bed and on the floor. There were brown stains on the sheets. How unprofessional? My wife was 9 months pregnant at the time and we decided to come into the city from Brooklyn because she had been contracting. We booked for two days but the first night was so uncomfortable and unprofessional that my wife became very stressed and began having complications. So we decided to opt out of the second night. We talked to Orbitz and they said we could be refunded. We also talked to the man at the front dest of the hotel and he said we would be refunded. Both parties said they had talked to a manager. Well, we wanted to speak to the manager but she was not around. We waited for an hour but my wife became so stressed and her cramping irregular I had to take her to the hospital. Before leaving we were assured of a refund once again from the guy at the front desk. A few days later I see that I was in fact charged. So I call the Dylan hotel 5 days in a row and the manager is never there to speak to me. She was obviously evading the issue. I contacted Orbitz and they tried to contact her. Finally they reached her and she denied us the refund. Wow! Shame on all parties involved. 200 $ down the drain and it was miserable experience that I will always remember for all the wrong reasons.

Good god, this place is bad. Guy at the front desk could not have been less friendly. Everything in room was really old and needed to be replaced. The first morning I was there, NO HOT WATER! Called the front desk multiple times, no answer! The towels are hard and old, I’d use them for washing my car. It was Fashion Week during my stay, so I was paying almost $ 700 a night. What a huge ripoff! Thank god it was for business so I wasn’t footing the bill. I’d avoid this place at all costs – just not up to par on all levels. It’s just a sad, old place in need of renovation.

I’m notoriously not picky about hotels. I’ll sleep in a cardboard box for a night if the price + location are right and there’s complimentary breakfast.
With that as a disclaimer, I’m honestly baffled that this place has so many poor reviews. The location is amazing, the rooms are nice enough, and the price is decent. (I think it was around $ 160 a night.)
The room wasn’t huge, but the bed was big and comfortable. The bathroom was super pretty (if a little slippery when wet). I also loved the playful touches, like the graduated beakers for glasses and holding toothbrushes. (Apparently this building used to house the Chemists’ Club of New York.) I didn’t realize that this is part of a Spanish hotel chain (Eurostar), so I was initially a little confused to see the Spanish quotes all over the halls. It’s a cute touch though.
The best part is the location. The Dylan Hotel is minutes away from Grand Central Station and only a short walk or cab ride from Penn Station and Times Square. For that reason alone, I’d stay here otra vez!

This might be a 5 star hotel by European standards but by USA it’s a 1 maybe 2 on a good day.
The furniture is old & dated, stains on the curtains, dirty towels, found a hair in the shower & we didn’t have toilet paper.
The staff downstairs is nice & accommodating but their cleaning staff needs major training. I refused to take off my shoes because the carpets look dirty too.
Look, I’m not an idiot & I know it’s a hotel in the middle of NYC. It’s going to be expensive but I’ve stayed in roach motels off I-​95 in the middle of no where that were cleaner. Unless you absolutely can not find anything else in the city that night then risk it & stay here. Other wise, run away. Yuck!

I had a good time at the Dylan hotel. I think it’s a hit or a miss… my room was nice and clean but the view was very ugly. My room was across from an office and we saw each other very clearly. The staff is unfriendly but they get the job done. I suggest coming here on a discounted price because it’s not worth paying the full price.

Wish I could give negative stars. HOTEL sucks. Such a pricey hotel for crappy rooms. AC doesn’t work. Broken fixtures. Cleanliness is crappy.

Where to start — the plumbing didn’t work (turned the know for hot water on the sink and it exploded on me and the toilet didn’t flush right), the walls were thin and noisy, the machines in the gym didn’t have working televisions (despite having screens for them), the a/​c didn’t work well at all, and they pillows were small and uncomfortable. The door to my room needed a serious paint job. Other than that, it was fine. Oh, the breakfast «buffet» is a couple pieces of cold cuts and frozen bagels.
Why did Hotwire think this was a 3.5 star hotel!!! Because it has an overpriced steakhouse on the premises that closes at 11?

Came here to meet staying guests who were an hour away from check-​in and was surprised to find the hotel would not give me any water to drink whilst I waited. Thought I would work in the lobby for a while but couldn’t even purchase a bottle of water let alone obtain a complimentary one. Very strange and won’t ever be staying here that’s for sure.

First, I’ll start with the pros. You can’t beat the location, the Benjamin Restaurant is outstanding. We stayed in a room on the 14^th floor, not on the street side and it was probably the quietest hotel room I have ever had in the city. The front desk staff was friendly, quick and helpful.
A few cons, the rooms are very dated. I didn’t notice anything dirty at all in the room, but they could use a refurbishment. The housekeeping crew starts way too early. We had a do not disturb sign on our door, but could hear them knocking on doors by 8:30 am. Even if they don’t knock on your door, they are loud and everyone can hear it. Also, there was a 5 hour long, unannounced fire alarm test starting at 8:00.
Overall, I was disappointed, but I think the one star reviews are a little off. There are plenty of one star hotels in the city. This is not one of them.

This hotel was awful, i thought i was geting a deal here and it was truly unpleasant.
1– The room was not that clean when i checked in, there was a visible hair in the shower
2– the Technology in the room is pathetic, and there are barely any outlets (and when you find one — it may not work)
3– THEY FORGOT TO CLEAN MY ROOM — and i just called and asked them to instead bring up some towels, i waited an hour and got nothing — i had to leave for work and was less than thrilled.
Location is ok, and the service was nice at the front desk, but overall probably avoid this place.

Shower: no water pressure, dirty, no shower curtain so the floor was flooded when done
Bed: comfortable and clean
Customer service: rude and short, I asked for a place to eat and they sent me to several places that were closed
No outlet on table
Heater in room was either all the way on or all the way off, burned up the first nite, froze the next

Housekeeping is great. Room service is awful. Front desk hates everyone. Internet is free, but so slow as to be unworkable. Lobby smells incongruously like roses.

Pros:
(+) Huge balcony view for the suites — balcony was big enough to fit 20+ people
(+) Clean room
(+) Shower and jet tub
(+) Conveniently located a few steps away from the Grand Central Terminal and a few blocks away from Times Square
(+) FREE WiFi
(+) Suite has lots of windows and natural lighting
(+) Steak House (it’s open to the public, you don’t have to stay in the hotel to eat there).
Cons:
(-) View of the Chrysler building was minimal from the 12^th floor (see image)
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Let me start by saying that I do live in New York so my opinion will be based on my service of the hotel, the room, the area and convenience. I noticed that there are a lot of low reviews so I’m not sure what room they stayed in, we stayed in a suite (see pictures I’ve posted).
I came here for business and was on the 12^th floor in a suite. We had requested a room with lots of lighting since we needed a well lit room for photography purposes. The room was massive! (see pictures I posted). There was a separate living room space with 2 couches and ottoman, dinner table to seat 4 people and huge windows with lots of lighting. There was 2 sliding doors that led outside to a nice balcony that can comfortably accommodate at least 20+ people with a few lounge chairs which would be perfect during the summer to just lay out and relax. There was a connecting room so if you have a large group you will have a joint balcony which makes things convenient. The balcony view was just, ok. Nothing to brag home about. But nothing to dock points for since I didn’t come for the balcony view anyways. You have a slight view of the tip of the Chrysler building. But if you want a better view of it, you’ll need to request to stay in a room higher than the 12^th floor.
The room in the suite was large as well. I can’t speak for others who might have stayed in a smaller room… but the suite was amazing! As far as cost and people complaining it’s too expensive… um…you do know that this is New York right? Especially anywhere in the city near Times Square and Grand Central in the touristy spots is always expensive. No need to state the obvious and give low reviews for that.
There was a walk in closet in the room which is where the mini bar is located. The bathroom had a his and hers sink, toiletries were provided with the necessary, a jet tub and separate shower and oddly… a telephone was next to the toilet =)
Room service came frequently to check up on us so that’s always a plus. The staff are predominantly bilingual and were very friendly.
They do have a Steak House and from my understanding from the staff, anyone is welcome to eat in their steak house. You don’t have to stay in the hotel to have dinner there.
If you are visiting New York, this is a great place to stay since it’s conveniently located next to the Grand Central Station which is a MUST-​SEE if you are visiting for the first time. The New York Public library is at the end of the block. It’s near the Chrysler building and you will have a great view to take a picture of it if you stand on the corner of 42^nd st and Vanderbilt. It’s perfectly located around the best places to visit in New York.

Not happy at all with the customer service at the hotel. When I called the hotel the first 2 times, I was placed on hold for 20 minutes before speaking with someone.
It seems like they have an outdated phone and reservations system with only 1 person answering the lines.
When I finally reached the front desk to change my reservation dates, the front desk person sounded annoyed & in a hurry & said that he wasn’t able to modify it in the system. I was directed to send an email to the front desk & the front desk manager, which I promptly did. Since I did not get a response in the first 24 hours I forwarded it again and requested a confirmation that the email was received (I sent 3 subsequent emails). 3 days later I called to find out if the reservation had been updated and it was not. The front desk person said that she’ll get the manager to do it and when I requested to speak to him, he told her that he wasn’t able to deal with it and that he’ll take care of it later.
Amateur hour — if this is their customer service to just change the reservation dates, I’m leery of staying there. Definitely cancelling my stay there. If only I could get someone on the line that is able to help me. What kind of archaic system do they have to run that hotel? All thumbs down.

This was the hotel I stayed out for my week vacation to New York City. It’s location is just a few blocks from Grand Central Station making it a perfect place to get to the subway all over New York and Manhattan Island. To me, the place you stay at makes a big part of what your vacation is like and the Dylan Hotel delivered the best hospitality I could hope for. I stayed on the 8^th floor which seemed so far up for someone who doesn’t live in the city of towers. The view from the window wasn’t spectacular cause all I saw was an office building full of people typing and working away. The bathroom was so clean and shiny and the beds were surprisingly very comfortable.
They also had a great selection of restaurants that offered delivery if you didn’t want to eat out or look for a place to eat. This was very useful to me as after late hours I was not being able to rapidly adjust to the time change.
The staff was very friendly and helpful and giving tips of where to go and routes to navigate through the city.
I can’t to go to New York City again and stay here again!

Do not be mislead! Some of the staff is very nice but the majority are TERRIBLE!
We stayed at this hotel for a week. The lamp didn’t have a switch. The bulb was burnt out. The outlets didn’t work. There were some sort of bugs in the room. The TV had black lines going through it. AND someone smoked in my bathroom while I was out.
The car service they recommended was pretty much an super overpriced gypsy cab.
Hotel manager says I have no proof. And refuses to take responsibility for not having all the things fixed or changing my room.
She even accidentally sent me an email complaining about ME to the payroll guy.
The service here is so awful you just have to laugh.

En soi, l’hôtel est correct. Beau lobby, localisation idéale (à côté de Grand Central), calme, propre, confortable, et présence de la fameuse Benjamin Steakhouse dans l’hôtel.
Pour le reste, on peut pinailler sur un certain nombre de détails pour un hôtel de ce standing: chambres absolument pas lumineuses, accessoires de salles de bains insuffisants, mobilier qui commence parfois à fatiguer, service irrégulier (un matin, on vous donne la presse; un autre matin, on oublie…).
Le plus dommage: une grande partie des chambres donnent sur l’arrière de l’hôtel en vis-​à-​vis de bureaux… aucun rideau transparent né vient protéger votre intimité; vous êtes alors obligés pour être tranquille de fermer le rideau occultant, vous retrouvant ainsi dans la pénombre.
Si le Dylan Hotel n’est pas une mauvaise adresse, on est en droit d’attendre mieux pour un hôtel de sa catégorie.