Dunkin’ Donuts

This is the worst Dunks I’ve ever been to, and as a life-​long New Englander I’ve been in some pretty terrible ones.
I dropped in on a Saturday morning to find a line out the door. That probably should have told me to stay away but I though, «Hey, it’s New York, there’s a lot of people and things get busy around here.» So I jumped in line.
About 15 minutes later I got to the counter and finally realized what the issue was. There were only 2 staff running the entire location, and both of them seemed to be either mentally incapacitated, on drugs, or criminally indifferent to actually serving customers.
Looking back, it’s possible that they had actually been hobos or some other nefarious individuals who had locked all the real employees in the back stockroom and were now neglectfully running the store. Both of them were wearing ratty t-​shirts, equally ratty and sagging sweat pants, with Crocs.
They gave 2 out of the 3 people in front of me the wrong orders, as they either could not speak English or flat out were not listening and just choosing random items to serve customers. Luckily my order was correctly filled, and after 35 minutes I got my damned breakfast sandwiches.

The guy behind the counter forgot to put the lid on my hot coffe and I burn my hand when he handle me the hot coffe, he barely say I’m sorry and affected me a cup full of ice for my burned hand, also the never give you the receipt, terrible service,

I see this D&D needs some love on Unilocal.While yes it is popular and this means a line weekday mornings, the staff are friendly and keep it moving pretty well. My order is always correct.

This is probably the worst Dunkin Donuts service I’ve ever had. The guy who took my coffee order this Sunday morning looked like he hated his job and anyone who had anything to do with it. I thought maybe i had simply caught him on an off day (Sunday morning), but perhaps I was wrong, judging by some of the reviews here. When I asked if they accept ApplePay, he said yes, but his expression when I tried to hold my iPhone near the reader by the register suggested he had no idea what I was talking about. The other guy behind the counter tried to explain to him about ApplePay but he simply waved him off. Also the coffee he served me was not great, which is unusual because my experience with Dunkin Donuts is that they have laudable consistency from store to store with regard to their ratios of coffee to cream to sugar. Perhaps some quality control is in order at this location.

I actually had a good experience with the guy behind the register. I made a crack about wanting less milk and more sugar and he laughed. That is as far as my good experience went at this location. My donut was stale and as far as I can tell my coffee was a week old! All the other reviews are referring to the bad customer service not mentioning how terrible their selection is and how bad the coffee is. Well it’s bad if you were wondering…

Employee didn’t understand order of 2 small and 1 medium coffee. Kept insisting on 2 of each until all his collegues told him he was wrong. This really pissed him off and he spilled all his poison on the customers. Horrible experience.

Just went in to get a bagel. The guy behind the register did not smile nor acknowledge the fact that I was even in the place until I said excuse me. Did not even say a word until I asked for my order. Still nothing to be said when I was paying and then when he gave me my order in a bag.
I can understand that you work at DD and you hate your life but dont take it out on other people.

If a «bagel with veggie cream cheese and a medium iced coffee» is a difficult order to fill accurately, then they don’t handle difficult orders well at this location.

It’s funny some people say the people here don’t ever smile, because I have the complete opposite experience whenever I go here. This is seriously the cheeriest Dunkin’ Donuts in the city. If you ask them how they’re morning is going, and you’re not an ass to them, then they’ll be just as friendly to you back. It’s really nice to start the day with a friendly group of people. I love stopping by here in the morning. The line can get long but they keep it moving REALLY fast, never longer than a 5-​minute wait.

The line can go on forever, and trust me when I say that there are people that walk-​in, pretend they don’t see the line wrapped around the store and try and cut. Sigh. I stopped going here in the mornings because of the long wait.
However, I will say that when Nargish works the line, she can be pretty efficient and she ALWAYS gets your order right. Plus, if you go there often enough, she’ll know your coffee and exactly how you take it. There’s nothing like a Turbo Ice coffee on a morning when you need a giddy-​up and go! Even though I stop in on the rare occasion now, she still remembers my order — I’d give her four stars, if I were rating just her level of service.

The line gets long here, but it usually moves quickly. Try to avoid it on fridays. Its the day that everyone is trying to get treats for the office or are treating themselves for a good or bad week at the office. I’ve noticed more breakfast items being ordered on fridays and the line not moving as quickly. But besides that, they recognize regular customers and are pretty prompt with getting your coffee order and you out the door ASAP. If you order a bagel or something that requires the oven or toaster… or whatever it is, expect to wait a bit.

This is my regular Dunkin Donuts, despite there being another one closer to my office, because it’s clean, they have a large selection of treats, and they always remember me so my Large Iced Decaf Coffee is always waiting for me when I get to the front of the line. If you’re not a regular you can expect to have to repeat your order many times and with no guarantee they will get it right. And I would avoid ordering any of the food items other than donuts because if they have to prepare anything… you will be waiting a LONG TIME… But in the world of Dunkin Donuts’ they are one of the better ones

What is there to really say? It’s DD. When it’s early in the day, the donuts are pretty good. They start falling off as the day progresses. When we came by after 10pm, only glazed donut holes were left. They were decent and the service was fine.

This place is a shit show.
Always a line out the door.
INCOMPETENT workers. Expect to repeat your order 6 – 8 times before they finally get it. I rarely say anything, but I’ve heard some people go NUTS at these workers because of how slow/​clumsy/​comically terrible they are at their jobs.
My god, this place is terrible. I would know; I go back every day for my large Latte Lite and 8 Munchkins (don’t judge me).
I think that today, finally, I’ve had enough.
See ya DD!

Sigh. What IS it about this Dunkin Donuts that they constantly produce such low-​quality beverages?
If I could give this place 1.5 stars, that would be more accurate, since I’ve had decent donuts from here, but over the past two-​ish years that I’ve gone here (sparingly, of course), I’ve never once had an iced coffee that doesn’t taste like coffeewater. Once the milk was completely spoiled and I didn’t realize until I was already farther down Varick and I knew that any new drink would just be likewise unflavorful and just plain bad.
I always see a bunch of people here when I go to the Subway next door, but don’t understand how this place has any regular customers. More power to them, I guess, but blegh. Not for me.

Out of sheer laziness, I started going to this Dunkin Donuts since it’s closer to my new office on Hudson St. We were previously 3 blocks further north next to the other location on Hudson. Part of it was laziness, but the fact that they are cheaper helped win me over!
Well. Cheaper doesn’t always mean better.
Yesterday, I hopped on in for my afternoon iced coffee pick me up. I was the only customer inside at the time, and when I approached the counter, the woman damn near glared at me. I placed my order, got my coffee, and headed towards the straws and napkins to wipe off all the coffee she spilled over the side when mixing it. As I was tiding up her mess, she proceeded to head outside and out of sight! I was the ONLY person in there! Unless there was someone else hiding upstairs, it was just me, myself, and my coffee. Huh. What if I changed my mind and wanted a donut? When I left I noticed she had gone into the Subway next door.
Now, today I head back once again for that daily fix. The ladies behind the counter were relatively friendly today, however for some ungodly reason, they decided to leave about an inch worth of room at the top of my cup. Seriously? It was at a point where I noticed it was not as full as it could be, but not bad enough to bother arguing with them to fix it.
Though I let it slide, the woman after me sure did not! She handed her coffee right back to them and said to top it off. They proceeded to throw it out and start over! She became understandably snappy with them as she argued that it wasn’t full enough. JUST ADD MORE COFFEE!
As you can see from above, NONE of this is worth saving a few extra cents. I’ll gladly break the psychological $ 3 line for a medium iced coffee at the other location. At least I can tell myself I’m paying for both good service and a full cup of coffee!
Vent: complete!

I just wanted to tell you that I hate you Dunkin Donuts on Varick and that you are the worst…
Ok well your coffee is really good…
But why oh why can none of the people crack a smile… yes it is early but I see you every morning M-​F. You see me, I’m up too…
I would tip you if you would just smile for once! But I will not… because I hate you.
See you tomorrow morning