Duane Reade

I am giving this establishment a 2 star because one of the managers refused to do a price adjustment for something that was a completely different price in store than what was priced for online. I have done this many times at other locations and no one has ever given me a problem. If your website shows one thing and the store another, then you should do what it’s more convenient for the customer. I could have simply just ordered the item to pick up at the store and I would have gotten the same prices which was advertised for online, but I figured why go through the hassle when the store is just there? After being told no, I simply put my items back and bought them from Amazon.

The absolute worst place to go for good customer service. When living and working in America, learn American customs and etiquette! How on earth does a store survive with employees who could not care less about its customers? A simple hello and thank you would have been suffice. Forget asking if you found what your looking for! I do not recommend this store to anyone!

Not a bad Duane Reade… all the stuff you need is downstairs, upstairs is only food.
The space for a line is small but the cashiers seem pretty efficient. Last time I was there, I was able to get everything I needed and got a sweet discount using my Duane Reade card!
In winter, I’d hate to work there because this is a very windy corner and there are doors on both 58^th St and 8^th Avenue. When they are opened, the wind howls through the upstairs of the store like a scirocco (the wind, not the Volkswagen).
It’s not quite as tidy as the one on 53^rd St, but it’ll do in a pinch.

Nice cashier staff here, especially in the mornings when the line is long with moody/​short-​tempered people who are in a rush and just hopping in to pick things up before going to work.
This is one of the newer, renovated Duane Reades and they’ve intergrated well with Walgreens ever since they were taken over. I’ve hopped in here for emergency eye liner (yep, every run out of black eye liner?! It’s an emergency), nail polish, toothbrushes, potato chips, hair products, etc.
There are always tons of specials/​sales here, especially if you get their ‘rewards” card. I’ve lost track of how many times I’ve recieved $ 5 off just because I got a certain amount of points or something, $ 5 will always make me smile no matter where or on what.

The pharmacy staff is outstanding. Professional, fast and actually nice.

There is nothing that is absolutely amazing about this Duane Reade, but I go here quite often, almost once a week and I seem to be able to get what I need and if I can’t find something, the staff here is usually helpful. Their checkout line is always long, but they blast through the line very quickly, so you can be in, out, and on your way.
Their pharmacy at this location is pretty good, with a friendly staff and they have a decent travel size toiletry section — excellent for all the hotel guests in the area, as well as people like me that travel a lot for work.

Not a huge fan. The staff are usually AWOL or, at best, VERY lackadaisical about giving you assistance. They no longer have a photo lab… which is for the best since the old one only worked sporadically. The upstairs layout (checkout right next to the only two entrances and exits in the store) is abysmal! And the layout downstairs makes me feel like Jareth is about to pop out and throw a crystal bubble ball at me at any minute.

Ugh. I fucking hate this place.
This particular Duane Reade BLOWS.
If I could give it zero stars, I would.

I’ve gone to this particular Duane Reade for Prescriptions about 4 times after Doctor visit across the street at St Lukes Roosevelt. Everytime I’ve gone the Pharmacy does not have in stock the drugs I need and I would have to wait 1 business day. When I come to pick up the following day, there is usually a wait. HORRIBLE! Now I get my prescriptions filled at CVS on 9^th Ave & 58 (has stock but always crowded) or better yet Walgreens on 57^th & 9^th which never has a wait and everything is in stock.

Store #272.
This Duane Reade is one of the best I’ve experienced, it sits on the corner of Columbus Circle, the heart of Manhattan island. Immediately following my dental appointment I had time prior to my schedule work shift which I noticed that the new rewards card program debuted on January 21, 2010. I rolled over my old cards to the new rewards card program. However, to my complete utter dismay I did not receive the coupon Flex rewards booklet to accompany the new card with my rollover, thus four stars.
I wish there were a bigger selection of vitamin water particularly defense type to support the immune system, which none were available.
Customer service at this Duane Reade is much more attentive, courteous and willing to assist clients without distributing rude scowl profile looks, unlike other locations.
The line is systemic and orderly with their renovations which gives an uplifting refreshing look.