Dior Homme Soho

The SAs are so friendly and helpful at this location. They really care about their customers and made sure that I left happy with my purchase. These guys rock!

I purchased a tux on March 1^st and left it at the store for a quick turnaround on alterations. I was informed it would take a couple days for it to be done. March 6^th I had heard nothing from Dior and I contacted them to see if it was completed because I had an event that weekend. They said I could come by and get it. The tailor was the sales person and not an actual tailor. This I was very worried about after buying suits at Valentino and Etro.
March 6^th around 4pm
I arrived at Dior and tried on the Tux to find out that screwed up the alternations making one leg shorter than the other. Rick (Sales Associate) assured me they would have it fixed and ready in a day. I heard nothing from them all weekend and my event came and went and I wore a different tux.
«Worst experience with a luxury brand»
March 13^th
I called Dior to see what ever happened to my tux. They forgot to check on it and called their tailor to see if it was done. At this point it was 13 days after purchase. I told them that I have never been treated with such poor customer service and have never experience this type of service from Prada, Etro and Valentino all of which have tailored a suit in 4 – 12 hours from purchase. I told Rick that I was refusing the suit and they could return it since it missed my deadline of having it and since I never received it they could credit it back to my account.
March 14^th
My assistant started handling the situation via email to Brian (Brian BenfieldBoutique Manager Christian Dior Couture |
) and explained again why I was not excepting their merchandise and they could issue a refund.
I have been trying to resolve this issue since March with no refund.
1. As of June 23^rd, 2015 I have never received any merchandise from Dior for the transaction March 1^st.
2. The quality of the service was below quality than I have ever received at other luxury designers
3. There was no tailor that took measurements and instead a sales person
4. The fit and tailoring was the worst I have ever seen for spending 4k on a tux.
a. Etro & Prado have done same day alterations within 3hrs of purchase on suits costing $ 4,000+
b. Valentino has done 48 hour turn around on tuxedos for me costing over $ 5,500+
Overall all I would suggest to anyone wanting a tux or a suit to go to Valentino, Etro, Barneys, Prada and skip Dior.

I came here just to see the Robert Montgomery piece that Dior Homme has in their boutique. I did not shopping just came out to see this piece of art by an artist who I admire. Nonetheless, it’s Dior so it’s awesome. If you like poetry or street art then check out Robert’s work. There will be a book released soon on his work/​/​«Echos of Voices in High Towers»