Dental Express Broadway

Went to this dentist because the location was close to my work. Big mistake. First off, the cleaning itself was quite lacking. I did not see the dentist at all. The person who cleaned my teeth, while nice, did not do a thorough job and succeeded in spraying most of my face and shoulders with water. I left feeling as though my teeth were no cleaner than they are after using an electric toothbrush.
The experience was bad enough that I changed dentists but was not that bothered by it to post a review. It was only when I wanted my x-​rays sent to my new dentist that I encountered the worst service I’ve experienced in a long time. I have called FIVE times now and have made no progress towards having my files sent. The first few times the person in charge was not available. Then, I finally was able to leave my name but the person who looks for the files apparently only works on Saturdays (and not every Saturday at that). On my fifth call I was then told that my new dentist must be the one to request my files, and that I cannot do so myself. If this were true, why did my previous 4 phone calls not merit receiving this information. Needless to say I am displeased and frustrated. Perhaps my new dental office will have better luck.

I came to this office because I had a severe toothache and they had appointments available. I thought I needed a root canal and the dentist confirmed that suspicion. He began the root canal that day and said it would take 2 – 3 appointments to finish. He did not have anyone in the room assisting him with the root canal and had me hold the suction tube, which was held together by a rubber band. My gut told me, get out of here, but the pain was so severe that I wanted to just get it over with.
In the middle of the 2^nd appointment, the dentist said he could not find the 3^rd canal and would be sending me to an endodontist to complete the surgery. The endodontist I was referred to did not take my insurance (which they realized at my 2^nd appointment) and refused to finish. My tooth cracked before I found another endodontist who accepted my insurance. I was almost turned away at my appointment because my referral form had the wrong tooth number on it. At least they were able to fax over the correct form, after 20 minutes. Do not go to this dentist. It is not worth the agony. Very unprofessional office staff.