Danel Shoe Repair

My worst customer service experience in the 6 years I’ve lived in nyc– and this is coming from someone with 14 years in customer service. I’ve dealt with the good, the bad and the horribly ugly.
The situation: I’m in the middle of packing for a 2 month trip abroad and a final move to Miami. I somehow misplaced my repair ticket. No problem, I think. I’ve been to this place at least 50 times. I’m a regular and they’ll remember me.
I walk in, dustbag in hand and give the details of the transaction, including a picture of the main sandals in question. The guy behind the counter peeks into some boxes. Keep in mind that there are not an insurmountable number of boxes or bags.
Response: We don’t have them. Come back later. (Read: IDGAF)
That’s it? You don’t have them? There were numerous boxes and bags that went unopened. I explained that I would be leaving the country and really needed them, especially the $ 400 sandals I only wore once.
Response: «That’s not the point.»
Me in my head: Obviously– the point is that it’s important to me, your customer, and I’m asking you for help.
Guy behind the counter: –_​–
Cue my panic attack. I won’t be here tomorrow. After 10 minutes, I’m on the verge of tears.
I finally asked him to look in the bags (:sigh: do I really have to ask?). Oh, magic. They’re in the bags. But the ticket doesn’t say that I’ve already paid for the repairs so I’ll have to pay again.
This is a problem on 2 fronts: 1. I’ve been in this place literally at least 50 times. I’m always friendly and usually have a conversation with the lady who helps me. I *always* pay first. Why would I not pay first for the minor repair that was done this time? 2. Why doesn’t the ticket indicate that I paid? Thanks a lot for skipping this vital step, business owner.
The situation is bad enough since it’s my last day in the city, but the guy behind the counter has had a bad attitude the entire time and keeps saying annoying stuff. That’s actually the worst part of the whole interaction. The guy is an ass, as per usual. Trust that I also did not want to spend my last day in their shop but, hey, I misplaced a tiny white square while moving 6 yeard of my life. Sorry I don’t have my ticket, dude, but that’s the situation so move forward. Wouldn’t we all love to treat our clients like idiots when they forget something 2% of the time, but then we couldn’t afford our trips abroad and life would suck.
I ask him if he can just call the lady and ask her if the black girl with purple hair paid. Long shot, but it doesn’t hurt. No, he can’t… because he’s doing the least. Again, this is some Idaho level of customer service. I know she’s not there, but I get calls and answer emails regardless of where I am. In NYC, we get sh! t done. Don’t we?
No. No, we don’t.
Since I’m not paying for repairs twice, my friend will pick my shoes up for me tomorrow and bring the ticket in. My stamped ticket says PAID in big letters. Thanks, bro. Way to get creative and make this crappy situation a win.
If you just need basic service and nothing ever goes wrong, this is your place. Anyone can do the bare minimum in mundane situations. Anyone can be basic.
There’s another shoe repair shop like 3 doors down. I’ve been there a handful of times. They always remember my face and usually reach for my shoes before I’m even at the counter. Go there. I get the feeling they could’ve made the most of a bad situation.

great, quick repair. Same day restoration of ½ boots – heels and soles redone – looks great – good as new.

This is the third place I get some shoes shined near Times Square, and it was my best experience so far. The staff was actually nice (for a change), I dropped off shoes in the morning and picked them up after work, prices are displayed so there’s no debate about whether you’re being overcharged, and the shine was exactly as I would have expected. Will be coming back.

I went to Danel to get some patches sewn on my leather vest.
Pros:
— Really fast service. I dropped off the vest around 12:30 on my lunch break and it was ready by 6. There were 2 big patches and 3 small ones.
— Friendly service
Cons:
— Messy stitching on some of the patches that’s visible
— Placement was a little off where I requested
$ 50 for all the patches to be sewn on. Not bad for NYC. It was a plus that they were able to accommodate!

Solid, quick shoe shine and good service. Also had a pair of driving Mocs repaired that had a worn out sole. They knocked it out super quickly (brought it in am, done by lunch) and it was as good as new. Def recommend this spot.

I brought my old beaten up Tory Reva’s in because they no longer make the color/​style and I couldn’t let them go. I brought them to Danel and now they look brand new. Thank you!

The shop moved across the street from their former location to a much more roomier spot. Service is always wonderful and the quality of their work is A+
The manager Alex is very nice and accommodating when I need lifts on the spot. Overall, I recommend their services.

MAKE YOUR SHOES GREAT AGAIN!
Danel shoe repair is really terriffic — just great and superb in all aspects. What ever happend to the days when people wore nice shoes? It’s really sad. We are just getting killed at fashion. It’s really pathetic. Just sad. I mean people are walking around in Toms and Birkenstocks, both made in CHINA.
It wasn’t that long ago when people cared about fashion. I care about fashion. People love my shoes. I get stopped on the street all the time. Seriously, all the time. People really love me and my shoes! They are just great. Really terrific. And by the way, there is nothing wrong with my shoes. People who are desperate have recently made jokes about my hands. They are insunutating that if something is wrong with my hands, something else must be wrong. Well, there is nothing wrong with my shoes! I guarantee it.
Remember when OJ murdered people in a pair of Bruno Maglis? Those were the days. Now people are wearing scuffed shoes, made from fake leather. It’s really sad. Total losers. Pathetic.
I’m here to tell you it’s time to MAKE YOUR SHOES GREAT AGAIN! Don’t be a pathetic loser and show yourself in public wearing crappy shoes. Take 10 minutes and get a shine at Danel shoe repair. Have some respect for yourself.
This place is really incredible. Just fantastic. I close yuuuuuuge deals wearing my freshly-​shined shoes. Danel even has leather massage chairs, which by the way are made in the U.S.A. Not some cheap, regular chair that was made in CHINA.
I don’t settle lawsuits and I don’t settle for ugly shoes. Danel is just terrific. Really fantastic place. Come on people, you’ve gotta stop getting killed at fashion.

If I could give them 10 stars I would! I love this place!
I have been coming to them for the past year for shoe + calf stretching, heel fixes, leather washing and polishes. I bring my designer and non-​designer shoes here for fixes + upkeep, and the team treats them all with the utmost care.
The owners are the nicest people, and make sure you are 100% happy with the job when you pick up.
They will go above and beyond to get the shoe care right — I had a pair of blue suede shoes, with a blue sole — and they found the perfect match of blue for when I had them resoled. They also fixed a very broken heel my friend had that I dropped off for her, and brought back the life to a pair of Marc Jacob boots that had terrible salt damage.
However, it is important for you to take the time and point out exactly what you want done with the shoe, and communicate your expectations upfront when you do your drop-​off because they may recommend additional services to get the shoe in the best condition.
They have fair pricing. Having had shoe repairs done in Chicago and in Boston, their prices are lower/​same and sometimes they will give you a freebie if you are getting alot of work done to multiple pairs of shoes. Remember — you get what you pay for, so don’t skimp on the upkeep if you have a good pair of shoes.
I wouldn’t walk across town to this place if it wasn’t worth every penny (and minute)!

Great shine. Great prices. Was looking for a place in midtown near Times Sq subway stop. I didn’t get shoe repair but seems as if they have a loyal following based on people waiting for repairs.

This place was absolutely great. My left bootie’s heel broke off the other day. I walked over to Danel’s because it was the closest shoe repair place. I was greeted by a lovely man who asked what he could do for me. I showed him my heel and he joked that I had been dancing too much. I had a seat and in less than ten minutes my shoe was perfectly repaired. The shop is cozy, there is a lady who shines shoes at the front and several customers came in and out to have their shoes dropped off for repairs. Mine only cost $ 10 and took no time at all! I’ll definitely be back to get other shoes repaired.

Great place to go for a shoe shine. My shoes look great and the price isn’t jacked up for the location. I’ve been looking for a new shoe shine place since moving to midtown from Wall Street and this will be my new «go to» spot.
Clean store front and massage chairs are a great bonus.

Everyone has their go to shoe repair /​shine place but there’s a reason I walk 10 blocks from my office to Danel & co. These guys really rock. Deep and cheap shines that rival any shiners in the midtown area. Apparently they are moving across the street and putting in massage chairs, yes please. There’s a reason the guys I rub elbows with are mostly execs and power suits when I get a shine.
Second reason for a 5 star: the shoe repairs. They turned around my leather winter work shoes for new soles in under 24 hours with vibram perfectly seemed bottoms. My feet were soaked Bc of the soles and shoe rims coming undone and they fixed all that and threw in waterproofing too.
See you guys soon!

Did a perfect job resoling my beloved black leather shoes and returned them shiny and looking good as new. Priced the job at another place and Daniel Shoe Repair was $ 15 cheaper. They were also easy going and friendly.

The most professional shoe repair shop I have come across. Alex’ team does a great job — they did full soles and heels on four pairs in the same day — and the shines are excellent. If you’re in the area and need your shoes repaired or a shine don’t hesitate. And mention Unilocal.Worth 10% off.

Amazing amazing amazing! I love this place!!! They are priced fairly and get your shoes fixed so quickly.
Couldn’t be happier with the service here.

I have been coming to Danel Shoe Repair for about 2 years. They are phenomenal at keeping my shoes in great shape and treated throughout the seasons.
I have had toe and heel caps, shoe soles replaced due to wear & tear, wingtips re-​stitched, shoes shined, rubber soles placed on some new shoes that had leather bottoms, watch battery replaced and even the spring in my briefcase strap clip fixed. All have never given me any issues.
Most recently, I came into Danel with a issue I had with my driving loafers. The leather in the front of the toe area was wearing out as I walked. Danel was able to place a piece of customized rubber on the front, barely noticeable, to help prevent the wear of my leather. Perfect job.
I am extremely happy with Danel Shoe Repair. Check them out!

I work in the area and this place is great! I’m a big leather spa fan, so I am very PARTICULAR and this place does amazing work in a VERY timely fashion. Shoes are my life, so not just anyone can touch my Louboutins or Sergio Rossi’s.
Equally important to entrusting them, they have good pricing.

Super quick & efficient service. Ask for Alex. My brand new sandal broke and in 5mins he fixed it for just $ 6!

I have been coming here for the last 2 years. Great location and close by Bryant Park! This place is well priced and your in and out quickly. For $ 3 dollars a shine you shoes look great! Don’t forget to tip the person that shines your shoes!