CVS Pharmacy

Perfectly fine experience at the Pharmacy. Don’t get what all the negative reviews are about. The women at the counter were friendly and efficient.
Self-​checkout a major plus.

The nicest group of CVS employees I have ever met! The store could use some restocking.

Dark and dreary. The back of this place makes me feel like I’m in a scence from World War Z.
You’d think with all the money they save from replacing people w machines they would use some of it to fix up the store. Obviously not.
Seriuosly CVS if you need to apply for HEAP to keep the lights on we understand.

At least the medication is in stock and they aren’t lying about it. They called to say prescription was ready for pickup within 20 minutes. Within an hour, I asked for delivery, and I was told it would be delivered anytime between then (afternoon) to 8:00pm. Shortly after 8pm, after nothing had been delivered, I called and asked about the status. After close to a 10 minute hold, I was told that the prescription was still in the store and wouldn’t be delivered. So I could’ve just waited until whatever day they felt like it should be delivered without communicating the delay, or make it to the store by 9:00 pm to pick it up.
Why say it would be delivered by 8pm if it’s a complete lie? I would’ve picked it up earlier in the day.

Love CVS, hate this location. It’s a disaster. It seems like nothing is ever restocked or if it is, it takes WEEKS. The woman at the photo counter gives everyone attitude for everything. They are constantly running the vacuum cleaner through the middle of the store in the middle of the day, even though, considering it’s 24/​7, you’d think they could do this during hours that are less busy than say, noon. It’s very frustrating to come back day after day and week after week and see the same section of one particular item not restocked even though the staff tells you that it is getting restocked the next day or something like that.
It also seems like no matter what time of day you come, if you need someone to check you out or help you with a return, or pretty much do anything that isn’t self check out, you will have to wait at least 10 minutes, which is ridiculous. Just because we are doing everyone’s jobs for them by having the self checkout available doesn’t mean no one should be there to check people out if that gets too busy or if someone is having issues with self check out, needs to make a return or needs something from the register.

Clean store, helpful associates and pleasant honest cashiers — everything you’d want from a neighborhood drugstore. Had to swing through to get something in a pinch and was quickly escorted to the necessary aisle and proceeded to have a quick, short checkout.

So happy to be converted from the overpriced ²⁴⁄₇ place I was shopping for basics before I stumbled in here late one evening. Finally, somewhere where the prices are reasonable and the sales and rewards are legitimate savings.
Mostly though, the staff here is incredibly friendly and helpful– I finally feel like I live in a neighborhood and community again growing up in NY, and not just a random/​faceless stranger in Manhattan. The staff here cares about the faces they see everyday, they are sincere and go the extra mile with a sense of humor to boot.
Thank you all who are so lovely at this location– you make living in Manhattan more livable and humane, and I can not say that for any other big store in the area… Bravo!

Made the unfortunate mistake of making this my local pharmacy because of how close it is to my apartment. I’ve been here several times out of laziness/​forgetting to change it — this will be the last time. Do not recommend this spot for anyone who has a monthly refill and needs a daily script, or who doesn’t have the time to follow-​up with them daily to make sure they’re following through.
Every single time I come here to pick up my prescription there’s a problem. This is more frustrating as my script is a monthly refill, I need to take my script everyday and I travel for work so I really need a place that’s reliable. One time, I personally saw my doctor’s office call the script into the pharmacy. By the time I got to the pharmacy (an hour later), the pharmacists said they didn’t receive it. I waited 10 minutes. I asked her to call my doctor they said they couldn’t call and the doctor needed to call again. I had my doctor call again, she did, and still after 20 minutes, nothing. Turned out one of the staff had been holding my script and didn’t fill it despite their manager asking repeatedly if anything came in. The ordeal took almost an hour.
I have come in before for my script and they gave me a generic version of my script, which myself and my doctor has said repeatedly won’t work. I’ve had to go without for an additional week as a result.
So for some reason today I thought things would go well… I called in a week ago to say I needed a refill by today. They said they didn’t have the script but would follow up with my doctor and call me back. No phone call. I called in a few days later to check it was there– they said my script was ready to go. I then received multiple texts from the pharmacy to pick it up. I just got here to pick it up and they said it did not run through my insurance and they needed to run through my doctor again. They’ve had the script for 3 days now and have been telling me for 3 days that it was ready… So I guess they were waiting for me to come here in order to follow up with my doctor?
The staff aren’t rude insomuch as they are extremely unreliable and there seems to be no communication amongst each other. Shame on me for constantly thinking it would get better — as soon as this last script is filled, I’ll be taking my business to Duane Reade.

Typical CVS, open 24 hours.
— The pharmacy is about 3 — 4 stars. The people at the desk are hit or miss, there’s one tall girl who’s always there who knows what she’s doing and is fast. There’s a few that are so slow moving and seem to ignore you when you walk up that I sometimes think they’re on the drugs they’re administering.
— The self-​service machines absolutely suck. There is always at least one that is broken and you always have to have one of the CVS people come by and swipe their cards… and usually there isn’t anyone around so you just stand there for 5 minutes…
— The back of the store near the school supplies/​kleenex is near a back door and there always seems to be cardboard boxes and dollys lying around. which is weird.
— The salespeople are also hit or miss, some are really nice and cheerful and some look like they’re dead inside.
Otherwise, typical CVS experience. Wouldn’t kill them to clean up the shelves a bit they’re kind of all over the place. And why did they stop stocking the vitamin water zero six packs???

Love cvs! This is my fav location, mainly bc it’s close to my apartment. They usually have what I need and it’s quick to run in and out. Also they have the best sales and coupons… I save so much $$$ there! Duane Reade literally costs about double, I tend to avoid that place like the plague!

love this store… just moved here it the prices are not bad… cheapest place that sells mac & cheese without being on sell…

As a new transplant to the city, I decided to check out the local CVS to compare it to DR. I was going to get a box of cereal when all of a sudden a large mouse (I don’t think it was big enough to be a rat) ran across my path and back into it’s original hole. I’m so happy I didn’t scream out loud. I stood at the end of the aisle to compose myself and another customer asked me if I had seen it, too.
I went up to the register to report what I had experienced and the clerks acted like they were aware of the situation. No reaction at all. I didn’t buy anything from here. I’m sure other locations in the city have mice but I don’t want to be dodging rodents as I shop. I had sandals on… what if this mouse would’ve ran over my feet!!! I don’t even want to think about it.

Very clean, very bright, and it seems like every time I go in (which is maybe once a week or so), the floors are being vacuumed and everyone greets you warmly. It’s not the biggest CVS so it doesn’t have all the variety you might expect from some of the others in the city. It’s definitely not as stocked as some Walgreens or Duane Reade’s. But it does a good job at having almost everything you could need, or at least some kind of substitution. And as always, I love the self-​checkout lines. I just wish they had slightly more offerings in their greeting card aisle, because I almost always have to go somewhere else for those.

Honestly, I just go to this CVS because its close to my apartment and because CVS is cheaper than Duane Reade on many things. I’ve come across many situations where things are not well stocked (or they’ll fill the shelf space hole with wrong product just to give the illusion they’re well stocked). There were many times that my prescriptions were out of stock… one time where the pharmacy called me almost 12 hours later to tell me they mistakenly thought it was in stock and I had to come in to get my prescription and bring it somewhere else. CVS on 72^nd street and 2^nd ave saved the day on that one. Other times, I would get partial fills if they expected a shipment in a few days. This is the only pharmacy I’ve ever seen do that.
So, the reality is the inventory management is not very good here. Go in with low expectations. The convenience will keep me coming in here and there, but not for my prescriptions anymore if I can help it.

1 star for the pharmacy and 4 stars for the store… so 3 overall.
The pharmacy is so bad. I WISH this wasn’t the closest pharmacy to me because every time I go there is a problem. There is ALWAYS a line and ALWAYS someone else in front of you with an issue. They literally can never find my prescription and this is something that gets automatically refilled — monthly. I honestly don’t understand why they can’t find things. Also, multiple times they have called me telling me my rx was ready for pickup, then when I arrive it hasn’t yet been filled. If you can, avoid this pharmacy at all costs.
The store is just a typical CVS, but the workers are super helpful and available. They always have 1 – 2 people waiting by the self checkout to assist and move the lines alone.

Never used the pharmacy, but use this store a lot for many things, quick in and out, and a large selection and very fair prices, especially for New York City!

Just a normal small local neighborhood CVS. As far as store layouts go this is one of the smaller locations but has a nice setup and is easy to find what you need. Dropped in here today on the way home from dinner to pick up a few toiletries. Always a decent amount of weekly sales on everything from soda to beer to shampoo to bodywash and everything in between. The cashier staff we encountered were quite friendly and professional.
Contrary to some other reviewers I happen to like the new self checkout kiosks. I find them easy to use and many times much quicker to pay for my stuff and get out of there, as compared to waiting on lines for the human cashier. I don’t mind bagging my own purchases and they also offer the option of going bagless.
From reading many of the horrible reviews of this place here I am glad I just use this one once in a while to pick up some basics when I am close by.

I hate this place. I loathe walking by it and I try to avoid going in it at all costs. ESPECIALLY the pharmacy. The line always (it doesn’t matter what time of day you go), stretches down the aisle. Occasionally there are 2 people in line, some times there are 6 people; regardless, I’ve never been in and out of this place in less than 30 minutes.
Avoid this place at all costs.
Edited because I forgot to mention how unbelievably rude and ill informed the pharmacy staff is.

This review specifically relates to the emotionally unstable delivery man the pharmacy employs. He was in my lobby talking loudly to my doorman about sports, standing right in front of the door. I excused myself as I brushed gently past him to exit my building and he EXPLODED at me, screaming curses about how I should have asked him to move and how he had a bad back. Did I mention the string of curse words?
I’ve seen him since, muttering to himself on the street with a weird half-​smile on his face while out making deliveries. A time-​bomb.

It seems silly reviewing a CVS, since I would suppose that they try to be all the same. This one is so close to my apt I’m tempted to shop here in my bathrobe and Star Wars slippers. It being open 24hrs has been great for me.
I have a condition that requires me to get medications often, so I am very familiar with the pharmacy at this location. I try to get my refills set up in such a way that would allow me to simply make a payment and jump but this is often not the case. The sheer numbers of people that use this pharmacy is high, probably too high. It often gets clogged up with old people asking really dumb/​inane questions, eating up the clock. I’m convinced sometimes the elderly hangout here just for the social interaction. Its kinda’ sad but I’ve seen it. Once I was standing behind this old guy that had a shoebox full of med bottles of various sizes, some yellowed with age, decades old I’m sure and was inquiring which ones «should be refilled». What the FCUK?! Shouldn’t this guy’s MD be telling him this info? He’d rather ask the assistant that keys in the prescriptions than his doctor?
The pharmacy’s layout is a joke. I’ve walked in and just walked out because the line was so freaking long. There isn’t any neutral space near the pharmacy and minimal seating. How do they expect people to stand in line for 30+ min when these same people have foot, leg, heart, back and etc problems? With no place to sit? Its a joke.
The advantage to CVS is the weekly specials they have. It seems like Coke is always on sale, sometimes a real bargain. Even the beer is on special sometimes!
In addition to the pharmacy’s upgrade, CVS needs to lose the self checkout thing. Its a joke. Last time I checked I wasn’t an employee so why am I expected to act as one? Scan and bag my stuff? Isn’t that your job? Some dumb corporate guy needs a smackdown for his shitty idea. I bagged groceries while in college. I have no interest in reliving the past.
The best time to get your meds avoiding the line at the pharmacy is early afternoons and after 8pm, right before they close at 9pm.