ColumbiaDoctors Faculty Dental Practice

Dr. Rosenwasser in Orthopedics came in to see my injured knee.
He provided a very thorough examination and took his time with me, unlike most doctors who doesn’t explain as much and really just rushes from one patient to the next.
The facilities here are incredibly modern. Like a google campus for the medical field. The place is huge and had a number of different practices.
Would recommend anyone to come here, specifically for Ortho.

This is my first review and specifically for CAPNA and NP C.S. If you see this, do yourself a favor and found any other Nurse Practitioner, you will be much happier than me.
I visited them a few times and they were fine, until the last two times. At my visit last Dec, after the service, S recommended me a 3-​dose HPV vaccine. I was a little bit hesitate b/​c I didn’t know that much about the HPV vaccine, but she said «why not, it’s free». I didn’t double check with her what does «free» mean. Since I know she has no idea about the patient’s insurance situation and some other NGOs offer this type of vaccine for free, I thought «free» means free. So I took it. (first dose in Dec 2013, second dose in Jan 2014, and third does after 6 months)
I was in the process of getting a new group insurance at the beginning of 2014, and I finally got it in April. Since I thought I would get it earlier, I cancelled my personal insurance at the end of 2013. B/​c my only open medical service was the «free» vaccine in early 2014, I thought I wouldn’t have any problems.
I was wrong, in February, I received a bill from CAPNA, saying I need to pay the second dose b/​c I was not covered at that time. Of course the vaccine is not free, it’s just a simple way of saying «it maybe covered by your insurance, although I don’t really know if you have one». And guess how much it was for just one does, 300+.
I was so unhappy and trying to communicate with the Nurse S as well as the clinic management, no results, b/​c S insisted that she did not say it was free, and she always made things very clear.
Liar.
Now I don’t want to waste my time on this stupid thing any longer. Anyone looks at this review, ask yourself:
1. Of course I need to take part of the responsibility to double check with S before I make the decision. However, the way she insisted that she did not say it was clear a lie. I was very unconformable with her attitude. If she would apologize for not being clear, I would just take it and pay the bill.
So the question is, would you trust a dishonest health care provider?
2. Why does CAPNA charge 300+ for a single dose (a total of 900+ for the 3-​does) for a vaccine that is free at other organizations such as Planned Parenthood? (
)
Just think.

This facility is very clean and modern and bright. I like it when medical facilities look like they’re recently-​built or recently-​renovated.
The staff is kind and polite, especially if you are having diagnostics and scared out of your wits. The doctor had a good bedside manner too, and didn’t talk down to anyone.
I was in and out very quickly and had no wait. They are open nice and early too, so you can get to work on time.

This practice was first located at east 60^th, when I first starting going to see their doctors.
My first appt was with Dermatology Dept. Once I arrived my appt was not made and apparently it was the last day of the Dr. I had the appointment with. My visit was abrupt and short with the physician. I paid my copay and when I expressed my unpleasant experience, I was sent a letter that basically was sorry too bad we are keeping your money because she saw you for five minutes. I never returned to the Dermatology Dept.
And then recently I needed a general practice Dr., so I decided to go to this new location to the CAPNA practice and it’s been a mess. They have messed up my last two appointments. The first one was for an injection, and it turned out the lady that made appt didn’t even look to see if it was do. I showed up so they could tell me I was early. And most recently today… I am sick with a cold and very congested. I called for a same day appointment at 4:20pm and rushed from work only to find out the person that made the appt made it for tomorrow instead. So I waited while they asked the two physicians if either of them could see me and after 30mins I was told sorry but we can book you for Friday.
So needless to say, I will have to search for another general practitioner.
The only person that has worked out for me at that location has been my Neurologist. But then again, his secretary is very detailed and on top of what he is doing.

The people here are TOO nice to be native New Yorkers! I love this office.
I have come here twice for diagnostic exams and each experience has been pleasant because of their amazingly friendly staff. They seem super caring and helpful.

This review relates solely to their billing practices, which are abominable. I just started seeing a doctor at Columbia Pres, and my experience with him is fine. HOWEVER, the billing department starting calling me about an outstanding bill BEFORE I EVEN RECEIVED THE WRITTEN BILL IN THE MAIL. When I called and told them I hadn’t received the bill, nothing changed. THREE WEEKS after my service date I received a threatening letter about making immediate payment. I am considering finding another doctor, not because of his qualifications but simply because I cannot stand dealing with the billing department for Radiology.

Be very careful who you see at this practice — get a referral for your specific issue and for a specific dentist there. Don’t assume everyone is great because it’s Columbia, and it’s the faculty no less. The dental assistants are lovely though.