Cole Haan

I came here for their #LedburyxColeHaan Pop-​Up Launch Party a few days ago and was really impressed, not only by how friendly and accommodating the staff was but also by how well put together the store is. There was a whole lot of food being passed around, great drinks, a solid DJ, and a whole lot of people very excited to be able to purchase shoes in the midst of a very exciting situation. This event was definitely well done :)

Classic, Cool and Comfortable.

I made a purchase online and came to the store to exchange different sizes for a few pair of shoes. Tristan assisted me and was extremely helpful. He introduced me to his entire staff.
The store was definitely packed but nonetheless, he helped me complete my refund and exchange. His customer services skills were impeccable.
Overall, Tristan made the shopping experience incredibly seamless and enjoyable! Thanks again for going above and beyond! The five stars review is well-​deserved.

This store is pretty small and doesn’t offer a huge selection of shoes. I always find it crazy they have sales where the shoes are almost always $ 100 off… Yet they still range from $ 100 – 175. it’s hard to understand if you are actually getting a deal or if they are just basically overpriced.
I like the quality of their leather shoes … I will say I am a bit over the color combinations that they are pushing on all of their shoes. Also, be prepared to suffer while you break into some of their shoes. I bought a pair 6 months ago and the still blister the back of my feet every so often, but the shoes are divine and I would buy them again if needed (yes, they are the right size!)
With that said, every person should have a good quality pair of Cole Hanns… At least 1 that is:)

Thank you Jose for being such an awesome Sales Associate! I’ve been on the hunt to purchase a pair of Lunargrands Wingtip in the black/​suede colorway since I couldn’t purchase it when it first came out back in 2010, and I finally did!
Jose was being very helpful, cleared, and very detailed. He answered most of my questions and got me the right size and also gave me tips on how to keep my new shoes in good condition.
This Cole Haan location is very clean and well organized with their display compare to where I’m from. (California)
Next time when I come back to New York, I will definitely stop by here again.

don’t buy these shoes. i barely wore them, and after our epic snow storm, this is what they look like:
customer service won’t help me out either.

Incredibly helpful staff, great music, refreshing AC, and above all — great product! I’ll definitely be back.

Walking into this store on a hot summer day felt amazing (AC!). As I walked in, I passed through the women’s section first and was immediately greeted by a someone (its always nice to be acknowledged). I browsed around and found a shoe on sale that I liked so I asked one of the employees to see if they had my size. Of course, as my luck would have it, they did not have my size 6.5. Browsed around more, found another shoe that I loved even more than the first (summer khaki suede/​fresh mint LunarGrand Wingtip). I asked Takashi to check if they had my size… NOTHING. Super fail. I had already made it up in my mind that I wasn’t going home with any shoes that day. But then…
Takashi offered to call and check other Cole Haan stores in Manhattan… still nothing! Then he came up with another idea to check the Cole Haan warehouse to see if there were any in stock… SUCCESS. He told me that I could order the shoes at the store and they’ll ship the shoes to my house for no extra fee. He also helped my brother find his shoes by calling Cole Haan stores in Boston (where I’m from) so that we could pick them up when we returned from our visit to NYC.
Takashi’s customer service was outstanding. I worked in retail before so I always appreciate great customer service. He went above and beyond my expectations when thinking of multiple solutions to find my shoes.
Shipping was really fast, I got my shoes in the mail 3 days after placing the order at the store. I’m extremely happy with my experience and will definitely go back to Cole Haan SoHo. Ask for Takashi, he’ll take good care of you =)

Nice store. I passed out for a while here while my friend was shopping; it was quite a nice nap.

Great store w unique selections! I came in a few weeks back in a rush and was helped by Greg. He was great and helped me find the perfect shoes right away. I will be back soon !!!
Thanks Greg!

Picked up a pair of loafers here on sale after finding them hiding in the back section behind the register.
Service was also great as two out of the three people who worked here were super friendly.

«Sir, every store carries all of the products you can find online, except for this one»
Me: «well, that’s helpful»
Very poor selection of products that are supposedly super high fashion. Quite misleading and their website should say something about it (like ‘half-​assed selection at this convenient location’).

This is the Cole Haan «Concept Store» so there were many models not available anywhere else specifically some models of the Lunargrands. Very cool looking displays and I fell in love with a pair of Chukkas. The staff however was a different story. Very cold and rude especially the fellow who brought up my shoes. He was very curt and disinterested in helping me out. I ended up purchasing the shoes, but not because of the customer service. I do recommend checking out this store for Cole Haan models that you may not be able to find elsewhere.

I love the men’s shoes here — really nice.
Women’s — not my style, but hey if you’re looking for some shoes… ask for Shaun!
He’s super sweet and nice!

This review is regarding service at this store, not the quality of shoe. I shopped here on Friday afternoon, June 22, 2012 looking to try on a few pair of shoes. I think the new shoe designs are pretty interesting. Upon entering the store there wasn’t an associate on the men’s side (he was just on the women’s side). He came around into the men’s department, smiled and stood in the doorway. We said hi him, and he nodded at us. I was with my partner; we picked up several pair of shoes, commenting on them and their look, and while we were the only people in the store, we were never approached. While I typically don’t like pushy sales folk, I do like to be acknowledged, and when a customer is picking up merchandise and commenting on the shoe, I would think the associate would want to help, offer to grab a pair from the back, make a suggestion, anything. So after a few minutes of browsing and being ignored we left and went and bought a lovely pair of shoes from John Fluevog where I had the most amazing service.

I’ve been to this store numerous times and I generally leave with at least one pair of shoes. I was very disappointed one evening when one of their female staff was downright rude and dismissive. She would not even look me in the eye when I asked a question. My opinion of the store was tarnished by this behavior. I hope she knows to correct that attitude.

Beautiful store, excellent customer service!
Jennifer helped me with my shoes. I was looking at a certain pair and she also brought out another style (a very different one) which I also happened to LOVE. I couldn’t commit as I was in a wedding party and I wanted the bride to approve them. Customer service quality did not decline at all, even after revealing that fact!
Came back a few days later to buy them and got great customer service again. All in all, a great experience… and I love my shoes!

Never been a Cole Haan Maan before. Although smart, I could never get over the fact that some of their shoes had Nike technology in them.
Sales staff were so friendly and quick with suggestions and comments about how boots/​shoes looked. When faced with a choice of this pair or that, Jeffery asked for a list of suits/​outfits I usually wore and he handed out even more suggestions.
This alone had me buy a nice pair of foot-​coverings where normally I’d just walk away.

Another five star Cole Haan experience at the new location in SoHo. Gorgeous store with a great staff. Jaime took care of us to the point where I felt bad for her. The floor of the shop is fairly dimly lit with accent lights on the shoes that want you to buy them. However, the stock room is down a spiral staircase that poor Jamie had to trek up and down to try yet another size or style for me.
I settled on a fantastic scarf and a new pair of lace up high-​end red dock martin-​ish boots. So cool!
Obviously, this location is a welcome addition in the new designer mall that is SoHo as the place was very busy.
One really interested component to this store is the back wall where they are trying a new trend: hand-​painted leather goods. Apparently, if you were to buy, say, a groovy pair of lace up leather shoes but wanted them in blue, there are artisans on side that will actually customize them for you! Ostensibly, you will be the only one you know — perhaps the only one period — to wear such a shoe, sport such a handbag and the like.
Now that I have the red boots, maybe blue will be my next weakness!