Coach

Thumbs up. I purchased the PASSPORT case in refined pebble leather in Orange Red.
i like how the leather feels very soft and the color is very flashy, great design. I purchased mine at South Coast Plaza, Emily helped me out with the purchase. Thank you, ladies.

TL;DR: Coach customer service reps only represent customer service, they don’t actually give it.
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Since I first called Coach customer service over 2 hours ago, I had been trying to sort out what happened to my order. I ordered it a couple of days ago and was thrilled to be eligible for delivery by Christmas Eve. However, when I went online to check the status of my order, the site said they couldn’t find it, so I called customer service.
*Rep #1*
The first representative I spoke to said, after 15 minutes, that my order had been canceled because the item in my size was out of stock in all stores. After we hung up, I called around to various Coach stores, whose managers confirmed they had the coat in my size.
*Rep #2*
When I called back to tell a second customer service representative this, Pam, after another 15 minutes she said she would check with the store and call me back, after she asked for my phone number. An hour passed and I had not heard back from Pam, so I called customer service once more. I explained to the third representative what had happened (she asked why I was calling for the third time about my order status), and she told me she would see if Pam was still around to follow up with me. She was not. Pam left for the day. Thanks, Pam.
*Rep #3*
The third representative then told me to call a specific store tore-​order through them. When I requested information on whether I would receive the shipment in the same time-​frame as I initially expected it (Christmas Eve), and for the same price, she said that I needed to ask the individual store. I asked who I could take this frustrating experience up with after I place this second order, because it wasn’t fair for me to demand an explanation from the individual store. The representative told me to take it up with customer service. (So, YOU?) And I said, «So, you’re telling me to call back this same number?» And she said, «Yes. But I’m not sure what more you want me to do about it.»
It was overall a frustrating experience and I don’t know how there’s not someone at Coach who can take note of this and do something about it. I’ve shopped at plenty of other retailers who handle scenarios like this much better, whether comping me with discounts, expedited shipping, etc. Not that I expected either, but I felt like my troubles weren’t actually considered these past couple of hours I spent dealing with customer service. BOOOOO.

Update. I finally got my 2 jewelry pouches but I had to send yet another email. So… moral of the story is that they will resolve any issue you may have however you MUST be patient and willing to work for it. Not sure if it’s worth the effort.

High quality grain leather goods which I’ve own a small leather pouch key ring and my second pair of eye glasses in the history of my eye health. Aside from the exorbitant price for hand bags, purses, clothing and accessories, I rate Coach, Inc. four stars for lack of fashion trend in style.
This 516 West 34^th Street location is the home office of Coach, Inc. where ideas are conjured into reality in New York’s Garment District.

Damn you people. You got me. I’ve been complaining about how ugly and horrible your merchandise is for a while now. Well, first I find the most wonderful of all wonderful sunglasses made by you. Now you’ve redesigned all of your bags and they’re gorgeous! Perfect. I waltzed into one of your stores today and found about 5 bags that I need. Need. Now I just wonder what I should sell to get what I need. Anyone want to buy a 12 year old cat who recently decided she can’t be bothered to walk all the way to the litter box anymore?