Club Quarters Midtown

Absolutely horrific stay. I stay in hotels fairly often, and this has been the worst in recent memory.
No atmosphere whatsoever. Rooms are a cross between feeling like a dorm room and prison cell. Beds are rock solid with the bare minimum in bedding/​sheets. The air conditioning unit was DISGUSTING. I was given a room with a twin bed when I paid for a queen, so the 2^nd night they switched me out. The room was no better, and to top it off the sheets had never been cleaned. A few hairs and, no exaggeration, a love stain on the sheets. Literally almost gagged.
tried to get me a refund to no avail. The hotel only offered to move me again. After seeing that level of disgustingness there’s no going back. Luckily
has great service, and credited me for the room. The hotel was no help.
Will never stay at any Club Quarters hotel ever again. Appalled.

More like 2.5 stars but I couldn’t pull the trigger on 3.
Pros: Perfect location for my business trip to our midtown office around the corner. Starbucks, Café Manhattan and a bunch of other restaurants within a block. Friendly front desk staff. Easy check-​in/​out. Free sparkling water in the lobby was a nice touch. Free NYT to grab for the plane ride home. Nice quality bath soaps. Cheapest hotel in the area.
Cons: Bed is incredibly uncomfortable — extra extra firm mattress did not make for a good night’s sleep, as another poster put it, it was like sleeping on a wood board. During a two-​night stay, I only had hot water on one evening. Rooms are very small — understandable for Manhattan, but the closet was simply an alcove where my closed had to hang from front to back (rather than side to side). No place for my suitcase, no dresser or drawers for items, except for the sitting chair or the small alcove desk. I know NYC is loud, but because of the window AC unit (where there was a gap between the unit and window), i could never really have the noise blocked out, so I heard all the sounds of NYC throughout the night. Elevators are about the size of an airport bathroom, and moved really. slowly (to the point I was a little concerned I would make it up or down!).
If I had to stay here again, OK, but would be willing to spend more $ on someplace more comfortable.

We were pleased overall. Nice location with easy access to the subway and buses and attractions. Room was small as expected with a view of A/​C units out the window. We chose not to upgrade the view. We paid $ 515 for 3 weekend nights in the beginning of May 2016.

Bed was like a piece of plywood on springs, I tried moving rooms & it was the same thing. I stayed for a week. Horrible nights sleep & every morning woke up feeling like I got in a car accident. Other than that the hotel is nice and clean. They do try to nickel and dime you though. like most hotels I guess.

Club Quarters Midtown cancelled my family’s reservation in February without giving a valid explanation. No one told us our reservation had been cancelled until we arrived to check-​in. We had booked a suite over a month in advance, and then we were left stranded in the city without a hotel reservation. The front desk attendant was rude, unapologetic and offered no alternatives. I do not recommend this hotel to anyone.

NOT A 4 STAR PROPERTY!!!
First, the good: Location, Staff, and everything else you’ve read so far. The BAD: This is not a 4 star hotel. It’s not even a 3 ½, a 3 at most as others here have observed. Be warned that when booking though Priceline Express or Hotwire and you select a 4 star hotel in Midtown West, you could possibly get this 3 star hotel. To be safe, confine your location range out of this area and choose Hell’s Kitchen, Times Square, etc. to avoid paying for a 4 star and receiving a 3. Also, the window mounted A/​C unit, which blocks half the ambient light, is so noisy, it drowns out the honking cabs and idling delivery vans on the street below.

We were pleased with this hotel. It was the fastest check in I have EVER experienced! We walked in, were greeted right away by someone that walked us over to a computer. I swiped my credit card, it immediately found our reservation, printed our keys and we were on our way! Can’t beat that.
The location is amazing. It is so close to so many selling points in NY. Just a quick walk to Broadway, Times Square, NBC Studios, Rockefeller Center, etc.
The room is quite small but that is to be expected. We didn’t spend any time in it anyway so it wasn’t a big deal. It was clean. It was quiet. Their complimentary toiletries smell amazing!
We did call to the desk for some extra towels and a new hair dryer because the one in our room was broken. It took some time for someone to actually come to our room with these things so if you need to call for something, prepare to wait.
There are filtered water machines that you can use to fill water bottles that are provided. Very nice touch! The lobby also has coffee, soda, trail mix, etc. There is a nice sitting room and it was nicely decorated for the holidays.
The elevators are super tiny. They need a key to be activated. Ours didn’t work and we were «stuck» in there for what seemed like an eternity. You can’t take the stairs from the bottom to the top floor. You have to switch at some point from staircase A to staircase B which is confusing.
We were running about five minutes late for checkout and someone knocked on our door to see when we would be checking out. I do appreciate that their checkout time is 12 versus 11.
They validate parking for a lot around the corner which is excellent considering the price of parking in NY.
It was downpouring when we were leaving and we came in soaked and they were very kind and accommodating.
The one issue I had was the bathroom situation. It is very, very, VERY small in this room and the bathroom is basically on top of the bed which does not allow for any privacy. Especially because it is not a typical bathroom door. It is a slider door so there are larger gaps than usual. That would definitely be something I would need to consider if deciding between coming back here or trying a different hotel. If bathroom privacy isn’t a big deal to you then it won’t matter but to some, it could be a deal breaker!

I must I was truly impressed with services I received. My room was great, very clean and neat. The location couldnt be any greater two blocks from Times Square is perfect but Lola is so exceptional. She knew everything there is to know about the area. Which are the best plays, comedy shows, tours and all. Her and the staff made it such a pleasant stay. Definitely will be staying here again. She made staying here so worth the experience.

TL;DR: Horrible customer service but fine accommodations in a great location.
First impressions: rude. We booked two «superior» rooms several months ahead. Upon arrival the receptionist says «so…there’s a problem: we don’t have two superior rooms… so we’re going to upgrade one to a suite…, and the other one downgrade to a standard». Beside the snarky way this message was delivered, nope, that’s not how it works. You can’t decide that you’re going to downgrade part of the party. That is a very bad look. Our rooms were already paid for months in advance, and of course when the suggestion to downgrade arose, there was no talk of discounts. Somehow, after putting our unhappy/we’re-not-taking-this faces, they were able to procure two superior for us, but the second wouldn’t be ready for us until night. Hence, the five of us had to file into a single superior (really rather small) room to get ready for our day.
They gave us the 13^th floor («penthouse floor»), but neglected to tell us you need to insert the key card to press the floor number. After the second time of riding up to 9^th and back to the lobby (because clearly it was being called from these two floors) we gave up and took the stairs from 9^th, wobbly hitting the wall every step of the way up the tiny narrow stairs.
Final impressions: The room itself is small, not much is superior about it, and I shudder to think of what «standard» rooms look like. Then again, it’s New York, so not much different than my expectations. The first room smelled heavily of moth balls. Splitting two rooms between five people — who didn’t need much more than a bed to sleep for two nights –worked just fine. The beds themselves were boxsprings that weren’t heavily beat up. Also, no bed bugs (obviously, since that would be clear grounds for a 1 star). They also gave us a cot for the third person (you basically couldn’t fit two queen beds in that room if you tried). As a tourist, the location is almost unbeatable, only blocks away from Times Square, shops and the F train. Also, complimentary tea and coffee in the lobby lounge was a nice go-​to for us. The espresso machine was fancy (but for most of the first day, it displayed the message, «please clean soon»).
5 stars for location, 1 star for customer service, 3 for accommodations.

We attended a show at MSG and this was the closest hotel we could find that was in our price range. We’ve stayed at the Boston CQ a few times so we knew this would be a solid choice despite the awful reviews!
Check in was quick and easy, although when we asked if they could arrange for a taxi they simply told us that they drove by frequently — that was not the case at night but was in the morning when leaving.
The room was clean and a decent size except for one thing — the bed size! Now we sleep on a queen bed at home, but this one… more like a full size… my husband is a tall guy and his feet were hanging off the end, little squished.
Water bottle fill stations on floor are convenient but a slow fill! Would stay here again for location/​price.

Stayed here on a business trip this week. Although it was not what I expected, I hate to rant. The staff at the front desk and the bar was so very nice. The rooms suck hard. Small, basic towels, lumpy mattress. Definitely no frills. The walls are paper thin. Heard my neighbor arrive at 3 AM just like I was outside. The layout of the hotel’s interior is weird too. Had to go out of a door to get to my room, but it was in the same hotel?. Absolutely zero view from my room.
However, the room was clean. And it’s a no drama location. In and out. The hotel crowd was decent as well. Like folks who got together on a secret. Good location of food right down the street, and Starbucks right there.
I think the Holiday Inn Midtown with the pool on the roof is nicer, but for a quick overnite, it was fine.

This is a great no frills hotel where price meets value and convenience. For less than $ 200/​night for some days, you’re right in the Times Sq/​Broadway area and as the other Unilocalers have already mentioned, the free wifi, coffee, water dispensers and fitness center make this an overall great choice for the budget traveler.
Oh one other special mention, they do have fridges! You just have to ask.

Great hotel simply for location. This particular Club Quarters seems to have been recently renovated, so the furnishings and décor were current and relatively clean. Lightning fast connection to Grand Central. The rooftop terrace is also quite the treat. Word of caution to light sleepers in that the A/​C units are ancient and sound like a truck is parked idling in your room. Otherwise a perfectly nice stay for a quick visit to NYC.

Honestly in the morning I gave to this hotel one star but I changed for 3 stars only because Steve!
My boyfriend and I came back to take our bags and we told him that we are really disappointed he helped us so much!

Pros: the rooms were pretty spacious for the price and the location. The room itself was clean. The bathroom not as much.
Cons: uncomfortable mattress (I’ve had better mattresses at Motel 6), the sheets were so stiff and low quality I could’ve written my grocery list on them with a dull pencil.
The bathroom shower curtain had globs of dried conditioner on it and there was a crusty smear of something (I hoped it was a product of some type) on the bathroom wall.
My specific issue: the air conditioner didn’t work in our room. We called the maintenance man who came back twice and tried to fix it. He explained they were booked and we couldn’t move to another room. At that point it was midnight and we gave up. The room never got below 74 and I had trouble sleeping. I complained to two different desk employees about our experience and they both shrugged it off. This was even more annoying when they were standing next to an overflowing bin with vouchers for «$ 40 or £40 off your next stay.»
If it wasn’t for that experience I’d be willing to give them another try — other locations may have better beds and linens — but since the biggest concern about booking a hotel room is getting a good night’s sleep and they didn’t care if that need was met, I will not be staying with this chain again.

You get what you pay for. Excellent location which gets this rating up to a three. The room itself leaves a lot to be desired. Simply the basics. If a bed and a shower is what you need then this is the place. Looking for a room with a view, a nice fitness room, Egyptian cotton sheets and room service, then not so much. Average hotel at an average price. Location however can’t be beat.

I love this hotel. I’ve stayed here twice for work and the location is perfect, 45^th street in Midtown right between 5^th and 6^th. The rooms are cozy but the size is fitting for New York City. Beds are comfortable and amenities are nice. Free yoga kit can be delivered to your room, there is a small workout room downstairs and free wifi, filtered water and coffee.
Checking in and out were pain free, service was great. There is a nice lounge area with a bar that is open all day until like 11pm I think. There is also a restaurant called Restaurant Patrick that connects to the lounge and they are open for breakfast and lunch until 3 and then reopen for dinner around 5. I had breakfast there one morning and the menu was surprisingly unique and food was really good.
All in all this is a great spot in midtown New York for business or leisure. Not a five star luxury hotel but I usually don’t spend that much time in the hotel anyways so it’s a good bargain for nice amenities and great location.

the worst!!! I’ve stayed at CQ a lot, so I know not to expect 4 star accommodations, but this was ridiculous. My company makes us stay at CQ, and only choose something else if they’re not available.
I went on line and reserved a «single» room. My assumption was that it would have one bed, probably a double (I have learned that queen sized beds are extra at this gem of a hotel chain). I also assumed it would have some light from a window and be clean.
WRONG ON ALL ACCOUNTS! well, I was right that there was only one bed, but it was a twin pushed against a padded wall. There was one skinny window and one small half window, both of them frosted gray. And both the rug and comforter, while probably technically «clean», were covered in spots.
Seriously, if you go here and they give you room 707 — just go elsewhere. and if you DO get stuck in this pit of a room, make sure you spend as little time in it as you possibly can. It’s the kind of room people commit suicide in. spending even a little time awake there will start you questioning every life decision that brought you to this spot.
oh, and to add insult to injury, they couldn’t believe I was surprised by a twin bed. As if any rational human being who travels in the US would think that a single room meant a twin bed.
To what ever you can to avoid this hotel, it’s a dump.

Free wifi, coffee, water service
The check in is a little weird and depending on who you get the service varies
The lounge downstairs is quite nice though and good place to chill if required
Value ⁴⁄₅ got Priceline no bidding deal
Amenities 3.5÷5 free stuff noted above but room itself is so so. Wish they had fridge
Service ³⁄₅
Quality ³⁄₅ ok but doesn’t have that clean feel
13.5÷20 score

No.
No no no no no no no.
The A/​C wouldn’t turn off. The cable in the whole building was out. And they had me switch rooms twice.
No.
Never again.
No no no no no.