Clean Rite Center

I use this laundromat to wash big items like pillows and comforters. The prices are good and it’s clean enough. Don’t go too late at night because the neighborhood is dangerous.

This place is still open and horrible. I used the drop off service only to get my clothes back wrinkled. Some of my clothes were not folded… Simply tossed into smaller plastic bags with a dryer sheet. Most of the ones that were folded had to be re-​folded at home. Some of my clothes were stained (which were not stained prior) presumably from the dryer sheets left in the bag with the clothes.
Long story short I will find another drop off service.

I’ve been using this laundromat for a little over a year, and it has gone way downhill. I don’t even know where to start.
Prices have always been outrageous, but my first awful experience here was in July. I loaded up my machine with clothes and put soap in, but when I tried to pay with my card, it didn’t work. I thought I should have had around $ 20 on it, so I asked an employee (Mika) what was wrong. She told me that the card didn’t work since there was a change in management, so I’d have to buy a new one. I asked if there was any way to get the remainder from my old card, and she said no – I would have to go to a Clean Rite to use that card. So I bought a new card with money I got out of their ATM.
About a month later, my roommates mentioned that they had the balances from their old cards put in a book for use under the current management.
The next time I went to do laundry, I asked Mika to put the balance from my card in the book, and she acted like she didn’t know what I was talking about. After I explained in more detail, she said that there was a book, but she didn’t have any way to check the balance of my card, since they didn’t have the machine anymore. I insisted that there must be some way for her to check the balance. Finally she said she would ask management the next day, so I could come in then to check the balance of my card. I asked what time I should come, and she said it didn’t matter – she would be there all day from 9am until 9pm.
The next evening, I went back to the laundromat and asked Mika if she’d had a chance to ask management about checking the balance of my card. She didn’t remember me, so I had to explain the whole situation and everything she’d told me again. She laughed and said, «It’s 7pm now! The management is only here in the morning!» and I was like, «Yesterday I specifically asked you what time I should come, and you told me anytime from 9am to 9pm, since you’d be here all day.» She made some excuses, but I stood my ground about expecting my balance to be checked, so she said the only thing she could do was have the management check my card for me the next day. So, I gave her my card but also insisted that she write a note saying that I had given her my card as proof for the next time I came back. I left her my phone number, and she promised to call the next day to tell me my balance.
She didn’t.
After a few days I told my (luckily, flexible and understanding) boss I needed to take care of something at home and would be a bit late, and I went to the laundromat at 9am, so that the manager would be there. The manager didn’t seem to speak English, so I spoke with a different guy. He told me that the machine for checking the cards has been right there behind the counter the whole time (!!!) and that Mika is just crazy. I told him that I had given her my card to check, and asked if he knew anything about it. He didn’t, but he was kind enough to take a look in the register to see if it was there. It wasn’t, and Mika was sick, so I was out of luck.
The next week, I told my boss I’d been unable to resolve the issue and would be a bit late again (which was fine), and I went to the laundromat yet again. This time Mika was there, along with someone competent enough to know where the card machine is (but not the helpful guy I’d spoken to the time before, unfortunately). So I got the card back from Mika, who had kept it in her purse, and she finally checked the balance. It was $ 8. (Yes, apparently I did all that for $ 8, although I do think she probably lied about that. I highly doubt I had a perfectly round amount of money on my card, even if it was somehow in the $ 8 range while I’d thought it should be closer to $ 20 or even $ 30.) I asked her to put the amount in the book, and she said she couldn’t put it in the book now – I needed to have that done when I was going to do laundry. I insisted that they put me in the book, and although she refused, the other guy (although very irritating) did put my credit in the book and gave me a piece of paper as proof of the credit.
Today, 10 minutes after I asked, Mika came over and used a store card to pay for only my larger machine ($ 5.65), since the total of my two machines was «WAY over $ 8» (according to Mika) even though it was really just about $ 9 total… so to get your full credit, you would have to work it out to the cent to pay for your laundry – you can’t pay any extra in cash or with your own card! I insisted that she write down my balance of $ 2,35, which she was trying to round down to $ 2, and she made a huge fuss about it, saying that she would do it after my dryer load. Honestly, I don’t trust her and didn’t want to wait over an hour to have proof that they still owe me money, and I told her as much. She said she would write down my balance, but then I wouldn’t be able to use it for the dryer, and I said that was fine, because I didn’t want to deal with her anymore.
From now on, I plan to walk an extra half mile instead.

I used to love this place, but man, is it going downhill. They make you buy a stupid card that you load money on to and use in the washing machines. Kinda annoying, but whatever, it’s only a few bucks for the card, and the signs say you can return it for your money back. Well, the laundromat just got bought out by new management, but they’re refusing to honor any of the existing laundry cards. Even though they’re using cards that look exactly the same! They refused to refund the credit that I had on my card, and since you can only add whole dollars to your card, you’re almost guaranteed to carry a balance once you’re done paying for your loads. I had ~$ 10 on my old card, and I’m feeling kinda scammed. Time to start lugging my stuff to the laundromat across the street.

Ive been coming here for some time, their rate of returning your clothes at the agreed upon time is below standard, several times I’ve dropped my clothes off for laundry and returned at the expected time only to see my clothes sitting in a dryer, or still in the bag I dropped them off in. This is after they’ve had my clothes for 24hours. On the last occasion upon receiving my clothes back they were all wrinkled from sitting in a dryer over night.
I emailed the district manager Neville Baptiste whose card is in display in the laundry mat to express my level of annoyance with the staff’s inability to return my clothes within the agreed time. All I kept getting from in was unprofessionally written emails «stating call me». When I did call he stated that he was busy with something and would return my call which he never did.
Im not expecting top notch service but if you say your clothes will be ready at a certain time have them ready or call me and say they are not going to be ready, whats the point of having my number if you’re not going to use it in such situations.
Im now on the hunt for a better place to drop my clothes off at.
I will say this, when they wash my clothes and have them ready on time, they are folded far better than I could ever do and they smell great which is why I pay to have them washed & folded.

Iv’e been using the wash and fold service at this location for about three months. Usually, I get my clothes back within 24 hrs as promised.
This time for some reason things are playing out differently. I went in early and made sure I dropped my clothes off early, (9:02 am) to potentially pick them up the following day. My receipt stated my clothes will be ready for pick up the following day by 12pm.
I go in at around 3pm instead and they were just beginning to wash my clothes.
I would of been fine and understanding, if when I walked in and stood at the counter I wasn’t completely ignored by two of the employees. I am not big on writing negative because I get that people have bad days sometimes but at least communicate that clothes will be in longer than promised on paper.
just calculate an extra day when using their wash & fold service.

The staff that works here are very nice and sweet. I always enjoy talking with them and seeing them. However, do not use this place for Dry Cleaning services. My experiences with their dry cleaning has included (on separate occasions): a sweater lost once, a 2-​day late dry cleaning return (which I needed for a business trip!), a stapled ticket to a delicate woven women’s sweater which is now ruined, and a week-​long dry cleaning «hostage» situation that their third-​party cleaning service is holding all of the customers’ clothes until some sort of $ 1200 dispute over SOMEONE ELSE’S JACKET is settled between the two businesses. Sorry, not my problem, and sorry, not going to give you dry cleaning business any more.
I wonder if I’m going ever get my dry cleaning back? If not you be sure I’m bringing you to small claims court!
PS: My wife is pissed!
UPDATE: Because of my Unilocal review I received my dry cleaning next day. Its good to know they care about their customers. +1 star for you, but I’ve had enough with the dry cleaning dilemmas.

Stay far away. These idiots have lost my clothing. I was never in love with their service but it was convenient to get to, well forget that now. There are plenty other cleaners in Harlem, go to them. It is beyond shocking that it has been over a week and they still don’t have my clothes. Never go here. Repeat: NEVER GO HERE. Unless you like having your wardrobe go missing, of course. If you’re into paying for a cleaner that is not only subpar but has the added bonus of not being able to keep track of your clothing then this is the place for you.

This place is usually my favourite laundromat to go to, because it’s 24 hours, has a fast drop off service that guarantees your stuff done by the end of the day (as long as it’s in by 10a), is literally downstairs from my flat, and the women working there are just fabulous — once they recognize that you’re not just a pampered yuppie who doesn’t know how to tip properly, at least. (Seriously, they’re cleaning my underwear and towels. Why else would they be so surprised when I tip them?)
Yet this morning, I had the worst experience that’s left me late for work AND with dirty laundry waiting in my room for me to get back late tonight and do. I don’t know what her name is, but she has to be the most bitter, unhappy, and unprofessional soul I have ever met. Honestly, I just want her life to get better so she can let the rest of us move on with ours. :/​
Usually I’m pretty patient, since I can imagine what a shitty job this is, and, whatever, I can wait a few extra, even if I’m a little pressed for time. So I waited quietly with my stuff on the scale while she headed behind the counter and began tagging five different articles of dry cleaning leisurely. The entire time, she complained loudly on the phone to a friend of hers how much she hates the place, how she never gets out on time, how she can’t wait for blah blah blah. (It’s hard not to eavesdrop when she’s speaking audibly and directly in front of her only customer, whom she still hadn’t acknowledged but clearly knew was standing there. Mind, she also never got off the phone while she opened service with me, so whoever was on the other line was listening in on all this, too.)
Finally, she turned to the register, never once looking at me, and demanded the last four digits of my phone number, then my name. Mmkay, she’s a little cranky, sure; I gave her my number and my name. She came around to look at the scale, then snippily asked if there was a blanket in my bag. This time, there happened to be (the only other time I’d run into her, there hadn’t), so I happily «Yep!» and she scowled and commanded, «Take it out.»
«…Sorry?»
«Take your blanket out of the bag; it doesn’t get weighed.»
«Oh, have I been paying extra this entire time?» I joked, pulling the blanket out. «Darn!»
I swear she rolled her eyes as she checked the weight again, then headed behind the counter and punched some numbers in. «What size blanket?»
«Queen.» I didn’t like where this was headed, but I was still pretty oblivious at this point. I mean, I’d been here since late June and had never been a) treated this rudely and b) asked to do any of these things by any of the other super nice women before…
«Are you going to pay now or later?»
«Now,» I said, since I do have cash on me.
«The blanket is an additional $ 28. It gets a different charge.»
«…Wait, excuse me? That’s … ridiculous? I’ve never been charged extra for the blanket before, nor asked to take it out, even, for the past months I’ve been here.»
«Well, then I’m going to have to check and see who’s been ringing you up, because they’re doing it wrong, and I need to get them in trouble.» No joke. Those were more or less the exact words she used. Christ, I would hate to be her coworkers! «Do you want to leave your blanket?»
«…No.» Whatever, I’ll just do it after work; it’s not the first time I had to, after all.
«Your laundry will be done by 5p tomorrow.»
It was barely 9.30a. «…Wait a minute, but it’s before 10a? And you guys guarantee a turnaround of having it done by the end of the day.»
«Well, I have all this to do – » She waved her hands at some of the bags already piled around me. « – and I’m the only one here today. So I’m going to be busy.»
I was at a loss for words.
«So are you going to pay?» She still hadn’t told me how much my bill was, by the way.
«N-​No. I’m sorry, but this is absolutely ridiculous.» Being treated that way, and being jerked around after being as polite and patient as possible, having random extra charges magically added after two months of being a valued customer, I was so over it. So I took my stuff and headed back to my apartment and let the poor man behind me take his turn.
All in all, whoever was working this morning (Tuesday, August 27^th, 2013) really needs to take a chill pill or find a new job where she won’t be so terribly unhappy and impart the same sort of discontent on her customers and coworkers. Such a pity, too, because I was hoping that this «new management» (apparently there’d been lots of issues and fire hazards with the last round, before they rebranded themselves as Clean Rite) would know better than to hire someone like this.
I’m desperately looking for a new place, or at least will be doing my best to avoid this woman from now on. The customer behind me even chased after me when he was done and offered to find out who his wife uses (she hates this place, too) for me, so maybe I’ll go with that. Otherwise, any and all recommendations are greatly appreciated.

I’m coming here from now on. I got a flyer in the mail to check them out and get a free cashless laundry card. Prices are good and there are a lot of machines. Drying is 2 cents/​minute, soap is free (just let them know what size washers you’re using), and the the double load washers are only $ 1.95 during the week. Open 24 hours.