Clarks Shoes

Comfortable quality shoes, and nice designs lately. There was a seasonal sale so it was very busy but Samantha was so attentive to those of us she was helping. All staff were busy but they were all helpful.

Wow so I haven’t stepped foot in to a actual Clarks store in a long time but it was on a Saturday and my grandfather who lives in Jamaica said that he wanted two pairs of shoes. So I walk in to this store so lost and confused on what to get him and if he will like it and a young lady name. «Biana» offers me some help ! She was very helpful and I showed her on my phone what I think he would like and she asked me different questions on how he dresses and also what does he do on a daily basis and I ended up getting something else but the point of the story is he really liked the shoes she picked ! And he didn’t even like my choices lol so I wanted to thank her I am actually in another state rite now visiting family but if you are going to shop in this store ask for Biana she will help you and she’s also very nice ! It’s so hard to come by good customer service these days ! I told my aunt and uncles to come to this specific location for good customer service and help !

The service at this place was quite bad. Well my husband bought 2 pair of shoes from this store and one of the shoe was out of stock for his size. The sales associate suggested that they could order and we will get it between 5 – 7 working days. So after about a week we have not heard anything from them, so my husband gave a call to the store to check on the status of his shoe. The person who picked up the phone was not able to give a definite answer, she said it would be arriving in the following week.
After 2 weeks, we have not heard anything from them. And we decided to visit the store to check on the status of the shoe. According to them, the shoe is on the way. Well first of all, it is not our problem if the shoe had some issue/​delay during the shipping. At the receipt, it was written there 5 – 7 days and now, it’s been like 2 weeks plus! Worst case, they should have contact us to inform on the status. At least to give us some info on the whereabouts and what happened to the shoe. After visited the store, we finally received the shoe after 3 days. All in all, it took us about 3 weeks and a half to received the shoes.
My suggestion is that if you are going to order from them, just make sure to do a follow-​up so that you could get your item on time as promised.

Service here was really slow. I went in on a Wednesday, at around 3:30 — 4:00pm, and it was a mad house. Customers were hovering near the cash registers to try to get sizes. Or they would just accost an employee who was on his/​her way to help someone else, which would fluster the employee, thus creating a high stress environment for everyone there. I have to say I did not have a good overall shopping experience here.
Perhaps it was because a bunch of the items were on sale and so it may have been busier than normal. But perhaps they should have factored this in while scheduling the shifts?
I bought two pairs (for their $ 99 special), and one of the shoes they didn’t have in stock, so they ordered it for me (it came within a week because it was coming from New Jersey). The pair that I did walk away with, however, had a glue blemish on it, and they were not able to give me a better price on it. Oh well.
In general, Clarks shoes are great, but I’ll probably go to the other location next time.

My feet are wimps. I can wear shoes for some time and be fine, then BAM I get blisters. It sucks to buy shoes for myself. However, Clarks is now my go-​to brand for comfortable footwear.
I now own waterproof sneakers, snow boots, oxfords (in two colors!) and sandals from this store. At first glance the price may turn you off BUT your feet are important. If your feet hurt, you will NOT be happy. You get what you pay for in this case for sure.
The sales are usually pretty good and every time I come in the employees are very attentive. They also have a good selection of children’s shoes, socks, and wallets. I love Clarks!

Great customer service and Brian did an awesome job at helping me find everything I needed. Great quality shoes at reasonable prices as well. Again customer service was tremendous.

I don’t know who was running the store tonight, but when the window says you’re open until 7pm and you’re closed at 6:40p, I’m not impressed — even for a Sunday night.

This store is so dingy. You would expect them to be good since it’s on Lexington. The employees are chattering all the time with each other and they’re so rude. I was told by the manager that my shoes would be here the next day since they ran out of my size, I understood and he promised it will be there by the next day. I went back and they didn’t have it and the employee rudely suggested «I better get going,» since they weren’t prepared. You’re far better off going to Bloomingdales which is right next door with brand new shoes and actual people who will help. The shoe selection at Clark’s are old-​timed and looks like they need updates.

Shoes are comfortable, people are really nice but it sometimes takes a while to get your shoes to try on.

We needed to return two defective items today, so I phoned the store manager (Jason) two days ago. He was very pleasant and he told me today’s manager would take care of it. We went there just before closing time today, and the manager (David) was also very pleasant (very helpful, too). We didn’t have time to do any serious browsing today, but the store’s interior is very attractive and the selection looked very good.

I had a great experience with a return/​exchange of a gift.

Not only is the product wonderful, but the customer service really shines. I felt as though the salespeople were genuinely interested in my satisfaction with the shoes, and I felt comfortable and happy in the store. They are knowledgeable, kind, and provide amazing service!

Clarks is by far my favorite shoe store in the world. English fashion brands clearly understand the concept of style mixed with providing the consumer a superb level of comfort. The customer service there is wonderful, you don’t feel rushed at all and they don’t hover over you encouraging you to buy the shoes. Any questions you have for them they will be happy to answer, even over the phone they take the time out to speak to you, but it’s best to come in.
I have found for me that i am willing to pay for their higher end line which is called the UN strutcured series. When you put these shoes on and start walking around you feel like you are walking on air, better yet a huge tub of jello that’s even, in all honesty i feel like i’m on the clouds. The comfort and support this series provides for my feet is unreal not mention that they have a built in ventilation technology that allows my foot to breath even on hot days so when i take off the shoe my feet aren’t all sweaty and gross smelling. I have three pairs of the UN strutcured series, the Un. Edwin, Un. Sheridan, and Un. Kenneth and i probably will be getting my fourth the Un. Sand within a few days of making this post.
Do yourself a favor and get down to Clarks, male and female they have very good deals for both and on top of that sign up for their member ship card, it’s worth it because sometimes getting two pairs of shoes you like will run you about $ 300 to $ 350 a pop and for every $ 400 you spend they take $ 40 off. It may not sound like a lot but trust me it will be well worth it.

I was a bit disappointed by selection at this shop. I was hoping for a bit more such as imported or limited edition models. Also, the shoes are $ 10-​$ 20 more expensive than what I’ve found at various shoe shops around Manhattan and Brooklyn. That said, the customer service is quite good, well, at least the woman who helped me, the store is clean and spacious, and you’ll find most of the Clarks and Bostonian shoes you’ll find scattered around in other shops in NY.

This review is about the customer service, not the product. It’s been a long time since I went into a shoe store — or any store — and felt like the people working there actually cared about doing their jobs well. I’m sorry I can’t remember the young man’s name who helped me, but he was very pleasant and knew the products in detail. Everyone working there was friendly, helpful and eager to make my shopping experience as high quality as possible.
As a contrast, I recently went into the Mephisto shoe store (much more expensive shoes!) up the block. The people working there simply couldn’t be bothered to talk to me, let alone help me with anything — and I was the only person in the store!
I give Clarks 4 stars, knocking off 1 star because the store itself is not very well laid out. As far as I could tell, there is only 1 full-​length mirror on the ladies’ side, so if someone is using it, you have to wait your turn.

I only have one experience shopping in this store, and I don’t anticipate on having another one.
The customer service here is terrible. After a very long time, I was finally helped by a salesperson. When they didn’t have the shoes I wanted in my size, I asked to order them. I was told they would call me when they arrived…
2 weeks later, no shoes. I tried calling the store a few times, and I was assured that someone would call me when they came in. Nobody called, and the manager could not confirm the whereabouts of the shoes when I called to ask where they were.
I finally ordered my shoes on another website, and will be seeing them shortly. Do yourself a favor and get your Clarks elsewhere.

This store is pretty awful with customer service; on a normal Saturday afternoon I was ignored by three free salespersons until someone who was already helping another customer noticed me and helped me out with a size. only to bring me the wrong shoe in the wrong size.
I noticed there were several salespersons helping out a couple who did not speak English well who appeared to be buying several paris of boots. I recognize making money is important, but don’t ignore the local NYC residents who come into your store for help.
Needless to say, I am just going to get my Clark’s at participating shoe stores instead, as I can go to a number of stores in Manhattan for the exact shoes.

I am totally with Susan C. review.
«…they are solid, quality shoes that are fashionable and (most important of all) do not obliterate my wallet.»
…and their customer service and sales person are exceptionally professional for their price points. Irving who helped me never stop saying «You are welcome!» after I said «Thank you!». I know that’s what should be but that doesn’t happened often. The store was packed but Irving was helping many clients with same.
I ended up with one of Indigo collection and loved it! Comfort is what Clark’s offers and it was my first purchase of Clark’s but not last.

Gotta luff dose swanky shoes.
I bought a pair of desert boots and a pair of boat shoes from Clarks. They are not only extremely comfy, they allow me to channel my inner hipster to fit in the city. In all seriousness, they are solid, quality shoes that are fashionable and (most important of all) do not obliterate my wallet.

I just bought a cute pair of red sandals here. They’re being shipped to my home, since Clarks didn’t have my size in red in stock. No extra charge. I like that. I like Clarks. My favorite boots, which I bought early last year, are from here.
Be warned, this location is chronically understaffed. Today the sales guy was so pleasant, it made up for it. In the past, however, I’ve actually walked out because someone who’s helping (?) me disappears for hours on end. Maybe days. Ok, ok, I’m exaggerating. It’s not Shoe Mania, after all. (
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There’s a certain «look» about Clarks’ shoes. I’m sure that for each person who finds them practical and comfortable, there’s another who wouldn’t be caught dead in them. I’m one of the former, generally. Some of their shoes are just plain ugly, I’ll admit. A lot of them aren’t even comfortable, but they have that look like they’re supposed to be – you put them on your feet and they’re like, «Ha! Fooled you!» But if you pop in frequently and keep an open mind, there are some great finds here, just waiting to be… found.