CityMD – W104th Street

Wow, extremely disappointed with the service here. I got there about 5 minutes before they opened and there was another woman waiting there too. Normally if it were a boutique or a restaurant I wouldn’t mind them not opening the doors before open time, but this is a health care facility where sick people go. I was so sick I thought I was going to pass out waiting outside. Not only that but it was freezing! They were all in there awkwardly staring at us, they could have at least brought us in to sit down before open. It’s just basic customer care, and they clearly did not care about us when I was clearly very sick.
I went in for what I suspected to be strep throat and my throat was so swollen it sounded like I had a mouthful of peanut butter. They misdiagnosed me and said I didn’t have it. I found out days later that I did actually have it!
Not only was I misdiagnosed, but I found out after I got the bill a week later that they didn’t take my insurance! Over $ 400 just to be misdiagnosed and mistreated, absolutely ridiculous!
Never stepping foot in here again.

Since they’ve been open I have went in for different reasons and never had a problem before! However, last night I went in with a soar throat and thought I would be given something or told to purchase something that would help. The doctor I had seemed to not be fazed and told me I should be fine it’s a virus. And that she’d give me mouthwash to gurgle with. I’ve never heard of mouthwash as a cure for a virus/​soar throat. This morning I wake up with watery eyes, even worse soar throat, and a stuffy nose. If I was given a doctor that cared maybe this could’ve been avoided.

I came in with a sore throat and flu-​like symptoms. The staff was very nice and performed a flu test which was negative. I was told I had a cold and would feel crappy for a few days. I went to a regular doctors appointment a few days later and after looking at my tonsils and performing a rapid strep test, I was diagnosed with strep. HOW COULD CITYMD MISS THIS?! I will NEVER be returning and suggest you take your business elsewhere.

I had a serious tooth infection. I was in pain from the tooth and then the evening before I notice swelling. I was taking Acetaminophen for the pain but knew I needed an antibiotic and a serious pain killer. In the morning the pain was unbearable and the swelling was larger. I called the practice to ask if they could prescribe an antibiotic and pain killer, even though it was a tooth, and I knew there were no dentists on the premises. I was told it would be fine for me to come in and see the doctor. While being examined, I was given Ibuprofen and an antibiotic. The RN said «we’re going to give you and antibiotic and percocet. It was obvious to her that I was in dire pain. The doctor came in a said, «NO, we cannot prescribe a pain killer, NY is cracking down.» I responded, «I know that, and you can prescribe it directly to my pharmacy electronically.» He said «No, I wish I could, cancel this appointment!» He did this because I am black. I am a black banker who lives nearby on Riverside Drive. I responded, «Do I look like a drug addict to you?, I’ll just go to the hospital» I am a 61 year-​old woman, overweight, and clearly not a person looking for prescription drugs. It was a racist interaction. I’ll never go back. The hospital prescribed an antibiotic and oxycodone. The swelling is gone and the infection.

Nicer than Cure across the street with the rude receptionist. They take more varieties of insurance as well. I was taken in and saw a doctor for a minor thing that I needed. Easy breezy!

Much better my second time around. I came when it opened and within two minutes a nurse was taking me back and the doctor was in my room in a flash. They are so nice here. This is definitely my go to place when I’m sick and don’t have time to go to a primary care doctor!

This place is a model of efficiency! I walked in the beautifully lit office in great pain with a sprained ankle and a suspicion of a fracture. By the time I finished writing the paperwork, a nurse already was calling me in. After a swift examination by the doctor, I walked 10 steps into the X-​Ray room. By the time I walked back to the examination room, the doctor had looked at the x-​rays and had an ankle brace to give me. The nurse asked if I wanted a cane, which definitely helped with the pain. I walked out 25 minutes after I had walked in through the door — brace, cane, x-​rays, and a list of recommended podiatrists in hand! Only if all urgent care was as fast as this, we will be a lot healthier and happier!

I have to say that my experience really depended on the doctors I saw. I went there last Thursday to have an ear irrigation and paid $ 40 co-​pay. I told the doctor that the reason why I came in was because my school health care couldn’t do it until Monday of the following week, but my ear wax really drove me crazy and I hardly could hear anything with my right ear. However, the doctor gave me a prescription of some was soften solution, asked me to come back on Tuesday of the following week for the ear irrigation and asked me to cancel my appointment at school (which was free). I am just confused why I came all the way and paid for $ 40 for nothing. Anyways, I left. The next day, I went to CityMD again to ask for an ear irrigation, because I put the solution in my ear, which my school gave me and only needs to be put in my ear once before the irrigation. This time, it was another doctor, she was very nice and told me that I still need to soften my wax for the irrigation. She, therefore, used a container and got some solution and put in my ear, and did the irrigation for me. I asked her why my right still couldn’t function well, and felt clogged. She told me that my ears were totally clean, it might be b/​c of the water inside, and it would be fine tomorrow. I went back home and waited until the next day — my right ear is still clogged. I went back to CityMD to see another doctor — who simply looked at ear for 1min, and told me she didn’t know what happened to me. The only thing she could do is to refer me to a specialist. Then she walked out and I had to pay another $ 40 at the receptionist, even though I said that the doctor actually just looked into my ear and asked me to see a specialist — basically did nothing. I guess this is how the medical system works in the country — they charge you money even the doctor spends 1min on you and does nothing. I am upset for the fact that doctors here are quite money driven. I really miss the doctors that I met on campus, who doesn’t really care about money and just wanna treats students.
The Manager is very nice, after seeing my review, just called me back to explain the situation and agreed to refund my payment.

When in finally because getting an appt with my primary care physician is like trying to walk on water… turns out the sudden onset of allergies-​which I have never had-​had expanded into bronchitis along with a pulled muscle from all the coughing. Met with one of the doctor’s on call who set me up with antibiotics nose drops an inhaler and muscle relaxers and within a day or two I was on the mend. A week later though the pain was getting worse and though coughing had subsided greatly still congested. Returned for a second visit and was helped by another doctor who upped the strength of the nose spray and gave me ibuprofin for the pain. He said to check with him the next morning. Woke up the next morning and could feel things improving when the phone rang and it was the doctor checking with me to see if what he prescribed helped… the doctor called me, was this 1950?
All I can say is that the service here is excellent and you feel as if you have the doctor’s full attention when you are there and obviously interest when you are not.
Thank you doctors La, and Blinski. Coughing is down to a minimum and I can see the light at the end of this long tunnel.

Excellent experience. The staff at the front desk and the physicians assistants are all friendly and nice. The doctor herself had great bedside manner, was very caring, and I felt as though she took her time to give me a thorough and comprehensive examination. I came on a Saturday and there were 2 people ahead of me. There was only one doctor on staff so it was a little slow, but I was still in and out in about 1 hour. I can imagine that on a weekday it would go even faster which is great.

I had to come here (unfortunately for a terribly painful kidney stone) not only was it extremely clean and quiet, but all the staff here were very professional and caring. The doctor that treated me also followed up immediately, calling me to make sure I had gotten my prescriptions and that everything went ok with my CT scan. I hope I never need to come back here but if I do I’m glad I can at least look forward to exceptional care.

Two weeks before I left to go to India, I visited CityMD because I needed vaccinations for a trip to India. I saw Dr. So and So and he was not very knowledgeable on which vaccinations I needed and asked me which vaccinations I needed. I asked him to look it up. That should have been my first red flag, but hindsight is ²⁰⁄₂₀. So I knew I needed Typhoid, Malaria and Hep A. That made sense to me. But Dr. So and So told me that I didn’t need Malaria and suggested I ask the organizer if I needed it. I quickly texted her and she replied as expected, that she is not a doctor. Shouldn’t the doctor know? But these aren’t the aspects of the visit that is troubling. This doctor insisted that I get ANOTHER flu shot even though I was adamant that I had already had a flu shot in early October. He claimed that that flu shot wouldn’t have the anti-​virals I needed because it came out too early. He was quite insistent. Well, you can guess that I got the flu. I was back at City MD two more times before the trip dealing with the repercussions of the flu, where each time, the doctors were shocked that he gave me another flu shot. But here is the final kicker. I saw 3 doctors at CityMD in a two week span and explained all of this. Yet, not one doctor told me to take a prescription for ciprofloxacin on my trip. All 7 of my traveling companions had a prescription of ciprofloxacin with them. If they became ill, they conveniently could take their Cipro but I couldn’t because I didn’t have this prescription. So I was in India and I had to see a 4^th doctor, explain this series of events (he was shocked too by the extra flu shot) and he prescribed me medications. I spent many days in my hotel room on a very expensive work related trip to India sick as a dog because of my weakened immune system, which caused me to be the one member of my traveling group to have explosive, uncontrollable stomach issues.
Now, I don’t have a primary care doctor because this is the direction that health care is going in – you see a physician’s assistant and a doctor checks over their work, and then you are shooed out of the office. But CityMD and urgent care is not the answer either. I will continue to search for a quality primary care doctor and I will not be returning to these cattle houses.

I registered online, ten minutes before arriving. I was on the only person in the waiting room, on a Sunday at around noon. Everyone I spoke to was super nice, and my doctor even explained to me why he was prescribing me antibiotics for what I thought was a viral infection (he actually suspected it was bacterial, given the duration of symptoms). The space is open, modern, and very clean. I’m so glad this exists this far uptown. It beats going to the St. Luke’s ER!