Citibank

This not about any particular branch but Citibank. They try to nickel and dime you to death. Worse on the online system several months ago it offered to see my credit score for free. I did not agreed to anything but soon after I notice I was being charged a monthly fee. They insisted I had agreed but couldn’t provide any evidence and like with most online purchases send an email confirming this services or purchase. Because we agree to arbitration (like if say no you can continue banking with them) it impedes customers from class action suits they got you. Twenty dollar here twenty there times a million nice haul and they didn’t deliver anything. Check your statements monthly.

The space here is beautiful when you enter, open and spacious. It’s a convenient location. Teller service is nice. Unfortunately the low partitions between the tellers are more for esthetics than actual function, unless you are a midget worker and won’t be able to see me over the counter anyway. Those small plexiglass separators, that don’t even reach the height of the teller’s heads, do nothing for privacy as they don’t muffle any noise. I would have taken a picture but didn’t want the guard to think I was casing the place. When I use a teller, it’s usually for a cash transaction and I’m not interested in any stranger hearing my business. I had to subtract a few stars for the poor design.

I’ve visited this located about a dozen times and find the customer service to be phenomenal. My mom banks here so we usually come in a little after 2pm on any given weekday and it’s never too crowded. Teller lines move quickly.
The tall, blond Manager is terrific. My mom is old school and prefers the tellers versus the ATM even though most of her transactions can be done through the ATM. Whenever the Manager sees us, she plucks us off the line and walks my mom through the ATM. Saves so much time.
Friendly service, convenient and no long waits.

Fantastic customer service by Paul Onto. You make me always want to be a Citibank customer. Above and beyond helpful.

This branch is the worst and I’m not saying this from a «I hate all large big banks» standpoint. I went in because Citibank was charging me double fees for two different accounts one of which I wasn’t actively using. The Asian woman manager told me that there was nothing they could do. I told them I would close my account, she was not concerned. She was rude and was not sympathetic for someone who works in a customer service standpoint.
I went down to the west village Citibank and they resolved everything in under an hour. The union square location needs some managers who can actually teach their employees how to deal with customers.

I truly hate Citibank and if anyone has them I feel sorry for you. The customer service sucks and no one knows what they’re doing. I had my Citibank account for about three months and closed the account because I wasn’t happy with the run around they given me. I went down the block to open a Capital One account and haven’t looked back. Seriously if you want terrible customer service then this is the bank for you. If not then keep it moving.

I went in early one morning, shortly after the branch opened. A very nice teller quickly handled my transaction and then asked me if I was happy with the service I received as a Citibank customer. I said more or less. She then said that if there was anything I was not happy with I should let her know. I said that she must not regularly work as a bank teller. I told her that based on my previous experience at Citibank she was too pleasant and too good at her job, and that I suspected she must do something else most of the time. Her response: «I just moved here from the midwest.»

Because this is the flagship branch, you can exchange foreign currency on the same day, but note that they apply the «retail rate», and not the market rate. There is also a $ 5 transaction fee. The foreign currency teller follows the market so they operate M-​F from 9am to 4pm. The staff was friendly and helpful throughout the whole process.

I go to this branch more than any other, and all of the staff have always been incredibly pleasant & helpful. However, the person or persons who I spoke to on the phone — two Fridays in-​a-​row, and particularly this past Friday — are absolutely INCOMPETENT. Due to the second incompetent person, my husband & I wasted time and effort going there on Saturday to no avail. And even when we were there — and then, even during the subsequent two days — the incompetence continued. Further, that caused negative repercussions for us afterwards. It’s truly mind-​boggling that some personnel at one of Citibank’s major branches are so incredibly incompetent.
Let me stress that I still like the manager, and she had nothing to do with this major screw-​up. She got quite an earful from me yesterday, so I would love to be «a fly on the wall» when she castigates the offenders.
I’m lowering my rating from five stars to four, due to what transpired.

I was really impressed with this Citibank branch after stopping here for ATM transaction. The staff was exceptional and professional — not to mention helpful. The facility with chairs /​sofa were good places for a quick rest after a teller or ATM transaction. I came here in a hot summer day and the A/​C was particularly enjoyable!

Recent visit was to utilize the teller services for an in-​person financial transaction. Tellers are professional, courteous and efficient to serve clients without all the standard brash and abrasive attitude. Busy location in Union Square opposite the park and very clean high tech atmospheric conditions.

This Citibank is not my normal branch, but it’s conveniently located in Union Square. It’s full service so I’ve had to go to this branch to get a replacement ATM Card. Also a great spot to get out of the heat during the summer ! ;)

Good location along a busy strip. Only problem is the long ATM lines. I suggest when you see a long line to head straight for the tellers. They usually only have about 4 customers max which means you’ll get your cash a lot quicker.
Otherwise clean location, nice people, full service.

This branch is always dirty and filled with litter. One time I was here it overcharged me and it took me two weeks to straighten things out with Citi. I will never return to this branch. The people are friendly, hence the 3 stars. But I have nothing else good to say about this place.

I don’t personally bank with Citibank, but often visit this branch to cash business related cheques. I’m actually wishing I did do my personal banking with Citibank — am considering changing over. The staff at this location honestly make my day. It is so refreshing, especially living in NYC, to be greeted with a friendly smile and served with such a high level of authenticity. Very helpful, and very impressed. Other banks in the city need to follow in the footsteps of Citibank Union Square. Keep up the great work Citibank :)

This bank is trying to rip off you on the the different fees, more or less like other banks. Good luck!

I LOVE this branch, and yes, Citibank! The people at this location have been so amazingly helpful. In particular, my latest helpful person was Jonathan Henry. He dropped what he was doing and made copies of something for me that normally would be a huge charge. Jonathan was helpful, cheerful, and made a huge difference in gathering a slew of documents. This is got to be the best bank location in New York City. I am not making this up – Jonathon and Montini have been helpful beyond the norm.

This Citibank is the Las Vegas strip of Citibanks. It’s bright, big, and has tons of ATMs. I’m kind of surprised by the use of space, in that there seems to be a lot not used, but I am not complaining! It was also surprisingly clean!

Nice bank location that I always go to when I’m one area. Love the fact that they are open 7 days a week and also with the new system of no more envelopes needed for each deposit.
Very convenient place to go to.

«Hello, this is an automated generated message for Mr. VB, we have detected some unusual activity on your Citibank Mastercard account number ending in XXXX. The activity is tied to a sex toy store in Flint Michigan and would like for you to contact us at your earliest convenience»
Ok, I fib just a little. It was not a sex toy store in Flint Mi. It was actually in a suburb of Flint.
Citibank you rule. Not 20 minutes ago, I received an alert from you informing me that my card may have been stolen. In fact the my card has not been stolen and those purchases were mine. But since you are all about providing the best customer service possible, you wanted to make sure.
Thank you for being protective of me and making me feel loved.