Citibank

This review is for Edward Torrado, Customer Service Representative.
Working with the public and in customer service can quickly sour a person. There are countless anecdotes, websites, TV episodes and movies that focus on this fact. However, it’s great when you find somebody who is very good at what they do.
I was in a bind in that I needed to find a bunch of old financial documents.
only has what’s very recent, which only got me so far. Thus, I went into the branch and tried to get help. I don’t know the woman’s name who tried to initially help me, but she was only marginally useful. It was Edward who really stood out.
He took me through the process of requesting all the records online, showed me how to organize that data, and contacted somebody who further helped me with my request. It was not simple or ordinary, but he was fantastic.