Citibank

This branch is terrible! after 3 years of banking here you would think they would have some loyalty to their customers! Carlos was completely UNHELPFUL and tried to get rid of me quickly. when i said I want to close the account he said no problem lets do this right now. I’ve never in my life dealt with such a horrible bank — Bank of America here I come!

This would be a solid CItibank location (for convenience near Penn alone) if it weren’t nearly impossible for even the most aggressive walker to enter or exit unscathed.

This has been out branch for 35 years —

This Citibank is the mother of all Citibank ATM machines for two foyer areas separated by a partition where the queue is in a orderly fashion of poles bolted to the ground. This Citibank conveniently sits on 34^th Street’s Herald Square shopping district of Macy’s, Victoria Secret, and Manhattan Mall where patrons can pick up plenty of 100% cotton paper plastered with dearly departed U.S. Presidents. I believe there are approximately twelve ATM machines that are ready, willing and able to serve patrons’ transactions. On weekends there are feces from the uncivilized toilet in the ATM foyer area.
Teller service is your typical New York abrasive fashion where as per a previous Unilocaler stated the rolling eyes, the lack of eye contact all for the lack thereof inability to hone their interpersonal skills of quality control customer service.
N.B. Patrons beware during off banking hours of piggybacking for admittance to the ATM foyer area are for the lazy and without regard to security.

This Citibank is the Duane Reade of banks. Most of the tellers seem to be always barely holding back a tooth-​suck and an eye-​roll, always on «can’t do it» default unless you can convince them otherwise. And what’s with all the cleavage and sequins on display? Did you not feel like having to get changed before you head out to the club after work? (Then again, is that really worse than the lady who looks like she’s wearing an old house dress, flesh bulging out of the gaping polyester placket? Why can I see your bra straps and the little white balls of deodorant in your armpits? And how about that one teller who wears shimmery white eye makeup in big circles around her eyes, like a negative raccoon?
It’s so easy to forget you’re supposed to be in a respected financial institution that you’re trusting with your hard-​earned money when the aforementioned tooth-​sucking, bra-​strap showing tellers are sitting in little cubes stuck all over with scotch tape and internal schedules that I swear look mimeographed? Seriously, someone should really go in there with a razor blade and scrape the Pleistocene Epoch layers of Scotch tape off the tacky mauve Formica dividers. I know none of the tellers feel like doing it, given that their time is mostly spent talking about how they can’t wait to leave, and/​or how somebody better fix the A/​C.
Especially lame is that their check readers have been set up on a (dingy, dented, scuffmarked) file cabinet (covered with old sticky labels) behind the tellers so that the screen faces the customer. Which means that when someone sighs and ambles over to do whatever it is they do with that thing, I can see all the checks going by on the screen, one at a time. Like, oh how interesting, ACME Cleaners got a check for $ 567 from Joe Shmo. Yes, that’s totally something I should be seeing because it’s absolutely my business! I certainly hope some *other* random customer gets to see *my* deposits later!
Last time I got out a bunch of cash for work, the teller counted it off by herself in a corner and then handed it to me in a big wad with no comment. She didn’t look terribly pleased that I stayed at her window to count it out myself, though I will bet a few of my toes that if I’d taken it away and then come back to tell her she was short, she would have hyperventilated with glee telling me there’s nothing she can do once I leave the window.
The place needs a serious remodel and the staff needs an attitude adjustment. It seems that Citibank in general has put in some effort over the past year or so to have the staff make a big deal about big, fake greetings, sometimes even having a dedicated greeter who, like, shows you where the teller windows are. For some reason. They would have been better off having the staff trained in *actual* professionalism.
And there’s a soda machine. I’m not complaining exactly, but why is it there?
At least the Isrealites no longer hang around out front. Those guys were a mess.