Citibank

Angela left a few months ago, but the former assistant manager — Karen — is now the manager. She’s as nice and thoughtful as Angela. Also; my two favorite tellers are no longer working there (Lisa and Kelvin), but a very warmhearted new teller named Diana now works there. Aside from the «phone» issue (and to be fair, at least my [infrequent] phone messages get a response), I’m continually impressed with the increased friendly atmosphere and therefore I’m upgrading my rating to 4 stars.

Just used the ATM. No big deal

Had a dreadful experience here. My mother used to always volunteer to put in a check of mine if she was running to the bank anyways, never had a problem. One day my mom informs me that Citibank records show my check was deposited into HER account, and that her check was cashed and taken out at the teller window. This was absolute bologna! My mother never operates that way, she always deposits a check and leaves it in her savings. Also, my mother is very meticulous about such matters and would Never mix up my check with hers.
So she and I approached the head of this Grand St. CITIBANK branch. When we explained that someone from the bank Must have stolen the money and we demanded it back, she told us we could not be helped and that the error was somehow ours. My mother and I were NOT taking that as an answer. So we told them we were going to small claims court to retrieve our $ 150. Shortly after that statement, we received a check from Citibank for the money that was stolen. WHAT A HORRIBLE BRANCH!!!