Chopard Boutique

I did an email inquiry with the Madison boutique on the movement of one of Chopard’s watches. It’s been months since my original inquiry and they still can’t answer my question whether the watch movement is actually made by Chopard in-​house, or a rebranded off the shelf generic movement.

Amazing service. I brought my Mille Miglia Chronograph in for full service and the personnel was really helpful. I got it back within 10 days — love the store, everyone was so professional and treated me to coffee and champagne, even though I only brought in a repair. Can only recommend it!

Jewelry purchases can be intimidating. So, having a place to go where the staff is so friendly and knowledgeable like what I experience at Chopard is invaluable! Unlike most global high-​end stores, this one is family-​owned; and you can feel they take great care on all levels of staff to ensure their customers are very well cared for. They are informative, yet not pushy.
A true Gem of a store! ;)

Buyers beware! This review is more about the shoddy craftsmanship of their sunglasses than their customer service at the store. I purchased a pair of Chopard SCH sunglasses that fell apart when I wore them for the first time. The hinges were held together with a thin piece of plastic and two screws. Chopard is known for their exquisite craftsmanship, but that does not extend to their line of acetate sunglasses.

Wish I could leave 0 stars! Gave them a watch for repair and a new strap. They managed to lose part of the clasp mechanism and won’t replace it or even own up to it! Salesperson Jesus is a comeplete screw up and a hysteric! Nasty, Rude and Snobby! Zach is ok and the security people are sweet but I would never spend another dime there and neither should you!

I needed a new band for my chopard watch. I called to ask if they had it. They said they did. The handover from one sales associate to another was seamless. Michael — was the person who assisted me — all went along very smoothly as the band was waiting there when I arrived and they were able to install it on the watch. Although I should expect such good service if I’m paying $ 150 for a rubber band. 300 if I had lost the clasp ;) But all in all very pleasant, seamless, experience.

Just bought Chopard watches from Soiffer H and this was the worst shopping experience ever!!! An old lady claiming to the the owner just rudely accused us of reselling the items. And she was only doing this to Asian! Never buying anyting from these racist people!!!

I love Chopard watches, they’re gorgeous & feminine. This review is about the service at this particular store.
I own 2 Chopard pieces, and I wasn’t sure if one of them was running correctly. I decided to bring both in for a check up. The lady helping us was was smiling throughout our encounter, but she was extremely incompetent.
First of all, she recommended that I send my watches to Switzerland without even taking a look at them to ascertain if there is a problem. More frighteningly, she didn’t know how to adjust time on my watches! She was shoving the time adjusting pin into my watch — I mean brutally shoving it, and obviously that was not going to get the time to change. I quickly reclaimed my watches and I had to show HER how to adjust the time on the watches.
Secondly, a few minutes into our conversation, out of nowhere she asked me: «Are these watches yours?» It was difficult not to get offended. This implies that either she thinks I’m some kind of servant, or maybe that I stole my watches? Or maybe she simply didn’t think I looked like someone who could own two Chopard watches? Even if she had no ill meaning, how is it appropriate to ask such a question?
As someone who works in a high end store like Chopard, doesn’t she know you have to be gentle with customer’s items? Doesn’t she have any clues as to social etiquette?
Luckily most Chopard stores actually have competent and socially adequate people working there. The New Bond street store in London is small but an absolute delight. The stores in Shanghai are also wonderful.
I’m sorely disappointed and will not be visiting this store ever again. I really hope Chopard management will make suitable changes in personnel to ensure this never happens again.
Just for reference, the lady had dark brown hair and was probably in her early 40s. I recall her having an accent. Avoid her.
P. S. I am also Asian, so I think the previous reviewer Inje has a legitimate point.

Chopard is synonymous of love story with the greatest masterpieces in watches. No need to talk about the Mille Miglia collection. The Madison store is a great hidden gem. Everything is perfect. Amateur of sense of details, you will love it!

Came here to buy a ring my mother had seen and wanted for her birthday, the saleman was extremely helpful and after hearing my description informed me that Kwiat and not Chopard actually had that particular piece, he then graciously phoned Kwiat to ensure that the piece was there and had them fax a photograph, He was correct, I immediately went and purchased the piece from Kwiat and returned to browse Chopard found a great pair of diamond studs and got those too :)

Had to pop in here this afternoon with a friend having a relationship crisis, and I guess the salespeople are trained to sense the anxiety because the second we walked in a young lady who looked like the bejeweled model in the advertisement behind her smiled lasciviously as if to say, «yes, we can help. yes, although your life is in shambles, you identified the appropriate action and came here, now take out your credit card…» several years of college tuition later, my boy, a happening entertainment lawyer with a penchant for leggy europeans and excessive gestures of adoration, left the store with a new found confidence… eh, everybody has their thing — sales people are nice, and everything sparkled… i just send flowers…