Chelsea & Me Skin Corp

I have never received a facial or see the need for one. However, I was encouraged to try it and I am happy that i did. My face was radiant. That week, I was asked by several individuals what was done to my skin, I responded that it was the facial I received at Chelsea and Me Skin Corp.
I would definitely return.

HORRIBLE CUSTOMER SERVICE!!!
It is nearly impossible to make an appointment because they do not pick up the phone… if you want to give them the benefit of the doubt, try calling to see if you ever reach a human being!
Chelsea & Me: 212−514−6273
See how long it takes you to get a return call or email and then you’ll understand the ratings!

I also purchased the living social in-​house massage voucher. These geniuses clearly have no customer service skills whatsoever. They never answer the phone and have very odd business hours. The only way to schedule an appt is through email and for some reason they are SO booked up that the first openings for my voucher were 3 weeks out. Fine. It took three tries of finding dates/​times but finally I booked it and sent over details with my address and what my building was like. They made a stink over making sure it was an elevator building because the therapist coming apparently had some knee issues. Great — at least they look out for their employees. So day-​of (mind you, no confirmation the day before like you would expect from a high-​end place like they claim to be), someone in the office calls me at 8:00 am on a SATURDAY to tell me that the therapist won’t be able to make the noon appointment it took me ages to get. After a while, we ended up agreeing to postpone it to later that afternoon — largely because i wanted to use up my voucher and NEVER use this company again. Before the appt the therapist texts me to say that he has the address wrong and to «please clear this up». So yeah — comforting that the office communicates so poorly with its staff. I submitted detailed directions because they culdn’t apparently understand how to navigate Google Maps. The guy came (late, btw). Nothing amazing. In fact he laughed and mocked me when i noted something was ticklish or caused me discomfort. I couldn’t wait to see him go. And my stress factor skyrocketed. Yep, just what I wanted from an in-​home massage. Great job, Chelsea & Me.

Purchased voucher through Living Social. No appointments available until three months out, I book (after several messages left), then they don’t show. No calls, nada. I call and ask what the hell — «we can’t give you an appointment until 2 months. «Wrong. Correct answer would have been, «I apologize, when is convenient for you?»
BAD.

Don’t even bother. I bought the living social deal, and it took a month of frustrating emails and phone calls to get an appointment. I felt like I was communicating with a bunch of idiots, and I’m usually a nice guy.
I called this place probably 10 times. No one ever picks up the phone. They only operate via email.
As requested, I emailed them times that I was available in June. 5 days later, they responded and said they were all booked up for the days I requested and listed days they were available. On the «list of available appointments» were two time slots that I requested in my original email. I wrote back, in confusion, that I would like to book one of those times. By the time they responded, 3 days later, they said June was all booked up. They did not even give me a list of options for July. They simply wrote «Are you available at 3PM on July 5^th?» Of course I was not available at that time.
I requested that they call me so we could find a date that works, but they never called.
I wrote back with dates I was available in July. Same problem as before. They said the times were not available, listed dates that I requested as open, and then asked if I was available on a specific day and time, when I am usually working.
At this point, against my better judgment, I decided to just take the appointment and make it work with my schedule.
On the day I went in, my appointment started and hour late. The technique of the masseuse was so poor that I ended it half way through. I tried giving her feedback, but she wouldn’t listen. I’ve had some great massages in New York. I get massages regularly, but this was horrible.
Waste of money and time.

I had the same problems as both of these reviewers. Terrible customer service, snotty, hard to make an appointment. Then was told that the female therapist cannot possibly walk up the stairs to my apartment – an insurance issue?! what a load of bullshit. And there was NO disclaimer on the deal. It’s so obvious why all these crappy businesses have to offer deals through the deal sites. Because they suck.

Bought a special on Living Social and she came to my home with the masseuse and did a great job. It was such a pleasure getting such a great deal on an in-​home massage and not having to go anywhere for it. It’s always such a schlep when you go somewhere for a massage only to get stressed out when you get on a train or in a cab to go home. I just enjoyed relaxing after. Highly recommend pleasant people and exceptional massage!

Bought an at-​home massage using a living social coupon. BEFORE i booked, I called and described that I lived in Brooklyn, up three flights of stairs, with no elevator. When I recently tried to make an appointment (of which they only have about one a week in Brooklyn) they told me that they won’t come up the stairs, and I would have to come in for my massage. The whole point was in-​home. They need better customer service. Got a refund.