Chase Bank

It’s a Chase Bank. Good # of ATM’s, reasonably clean.

This branch always waits 15+mins to help me or other frustrated customers out. The branch managers tell you to wait and then let other people who just walked in before you. Worst of all, I’ve received information at this branch that aren’t true based on Chase policies and what other chase personal bankers have informed me. Terrible!!!

I have had the most horrible customer service experience in my lifetime ever in my 27 years of existence on Earth. My bank teller named Elijah M. Jones Jr. and his manager Raven Rodriguez (whom knew about this mishap) in order to override to put me into the negative messed up and gave me someone else checks so I automatically assume that my account number would be listed on there. The direct deposit went through and gave my paycheck to the random person whom was not my check but someone elses that I gave to my HR department assuming that I would get paid. I have spent a total of 10 plus hours on the phone wit Chase’s customer service trying to rectify the situation which still over 5 days later and still has no resolution.
No one seems to want to take responsibility for messing up and clearly showing that the other persons account had the full amounted deposited to them. Over 50 calls later, and be getting hung up on when asking for senior management or supervisors. They promised they would call me back and they promised this issue would get resolved in a timely manner. 5 days later we are actually in a worst position then I was before… I am not really sure what to do now because I do not have money to be able to pay my bills on time as well as the additional stress of dealing with this issue has gone way too far… I have written to the executives of the bank as well with only one person reaching out to me but has cold of course like everyone else that has «promised» to work on this issue for me.
They «think» something might get resolved within 3 – 5 days as I wait to get paid from my biweekly check to be able to afford food and groceries…
If this is what Chase bank is all about. I want to warn others before opening up an account with these thieves…

I work in the building so coming here is convenient. My experience with this branch is a bit of a mixed bag. On the good side, they have several ATMs, so you can quickly grab cash without standing in line. On the bad side, at lunch, the ATM line can get so long, it’s often faster to stand in line for a teller, especially as it seems like one of the ATMS is out of service on about a monthly basis. The tellers are nice and super efficient. However dealing with the customer service reps hasn’t been pleasant for me, I had a terrible time trying to get my stolen debit card replaced earlier this year. It took several weeks and several trips to the branch to get a new card sent to my home address.