Chase Bank

Awful, awful, awful.
First teller was rude and had me wait for the next one. Never smiled. Obviously was miserable and hated her life or job.
Then sat to speak with a banker about an issue with my credit card that has yet to be resolved. One woman finished with a client and didn’t even acknowledge me as she walked out to speak to another banker about nothing important. Neither of which greeted or acknowledged me. If this bank wasn’t one block away, I would never come here.
Please get new tellers and bankers who are actually pleasant people who know about good service.

Slowest bank ever. I came in for a simple money order and I’m still here. They have one teller open at midday. Other workers fluctuate behind the glass but no opens a new teller or anything. The same 3 people have been waiting in line for 15 minutes. The line grew to ⁶⁄₇ people but they walked out because it is taking so long. This whole process took over half an hour for something which was very simple and I can’t help but feel it was cause of incompetent staff management. People shouldn’t have to come to a bank with this kind of service. Oh and it’s hot in here. Air conditioning must not be on at all getting people more frustrated. Worst Chase bank experience ever.

Wholly and absurdly incompetent. Staff are pleasant, responsive, and completely uninformed/​disconnected from Chase’s central banking. I’ve been in multiple times, watched a banking representative get on the phone with corporate, appear to address a request, declare the matter resolved, only to come back weeks later to find the matter still unresolved. Smiles are nice. Tangible follow-​through is better. Never again.

This Chase location sits adjacent to FIT and teller service is average where my financial transaction was in and out. A thunderous raining morning and the teller greeted me with a smile to probe if I need further assistance in my banking needs. It enlightened my spirit to begin the day with positivity.

My wallet was stolen last Wednesday evening. I didn’t notice until Thursday morning as I wasn’t picking up the tab. In utter shambles on Thursday morning I called and canceled all my cards. When I called about my debit card they told me it would be ~10 days before I received a new card or I could expedite the card for $ 5. I picked this option because I needed access to my bank account without having to visit the teller. The lady on teh phone did inform me that I could pick up a temporary ATM card to get money out of my checking account.
I set off to the bank to figure out all my options. I was greeted by a friendly and accommodating staff, who informed me that htey could make me a new debit card on the spot to be used anywhere. They refunded me my $ 5 and canceled the shipping on the card. I was in and out within 7 mins.
I have never experienced such nice service at a bank before unless they were trying to sell me something/​get me to open a credit card. I didn’t feel pushed or rushed.
I will definitely visit this branch again if I need help with my exisiting or new accounts

I love this Chase location and they have spoiled me for other banks. They make my life so easy when it comes to my banking needs. I usually do all my transactions at the ATM, but lately, have been opting to come in here just because they really go out of their way to make my life easier.
Came in for a simple deposit (lines at ATM were really long), and the moment I walked in, one of their managers came over and introduced himself, told me he didn’t even want me to stand in line, he had me sit down and wait for him while he had someone «take care of the deposit» for me. Talk about some Clase Royale treatment for cMagic :).
I’ve gone out of my way to note THIS Chase location because I made the mistake of expecting this same level of service with all Chase centers … definitely NOT the same elsewhere. Some idiot financial rep at a Chase two blocks away told me that he’d be available on Tuesday and when I walked over, he wasn’t available. Personal pet peeve of mine is when people say they are going to do something and then don’t follow through.
Even if I were moved uptown or downtown for work, I’d go out of my way to visit this banking center from now on. I just trust them with my money and it is just lovely to have people who genuinely go out of their way to simplify my day. Thanks, Chase — 7^th & W 27^th!

You would think that all Chase Banks are made the same, and it is usually true, but with this new mammoth which popped up on the corner not too long ago, that is not the case. It’s clean, friendly and down the block from my current job, ideal for payday!