Carmine’s Takeout

i ordered at 3:30 pm for a 7pm food delivery. by 7:20 all my guests have arrived and no food. i call and am told the food left at 7pm. so i asked why did it leave at 7 if it’s supposed to arrive at 7? girl hangs up on me. i call back (furious) and girl denies hanging up or even speaking to me (even though she said there’s only two of them answering phones). i inquire again about the food and say i want to speak to a manager. they put me on hold for a bit, then the phone gets picked up and i get hung up on AGAIN. i call back (it’s 7:30 now, still no food) and demand to speak to manager. they put me on hold. my husband calls the phone too and also asks to speak to manager. he gets the manager finally (not me, i was still on hold) and complains about the food not arriving. manager is at least apologetic and mails us a $ 30 gift card (if we ever want to go back — yea right). food arrives at 7:45. is barely lukewarm. poor customer service (funny thing is when i said that to the girl on the phone, she said, «this is the front desk, this isn’t customer service»). never ordering from them again.