Cameo Cleaners

I hope this review finds anyone with a decent bag looking to have it cleaned here.
I look my Prada bag here to be cleaned/​restored. Dark leather and light canvas. Before I took my bag into the cleaners, I reached out for a quote. They advised $ 150 and 1 week turn time. I brought it in right away.
I was told upon dropping my bag off that $ 150 was not the price (with an attitude) and they would call me with the price of the restoration before doing any work so I can approve or not. I asked for a few specific spots to be cleaned (pen mark here, coffee drip there), to seal my handles and to make special note that the leather dye WILL BLEED onto the light canvas if not approached carefully. No problem!
I left it with Cameo on Friday, they told me to expect that call on Wednesday. I didn’t hear from them for a week so I called them. They’re backed up, they’ll call me the following Wednesday. Okay, cool. No call again. I waited until that Friday, no answer. An additional week goes by and finally they answer my call with more information than just ‘it’s not ready yet’. They reviewed the bag and the final cost will be $ 180 and another weeks time to get the bag back to me. That’s 4 weeks since I dropped it off. Okay, cool. I’ll pick it up that Friday.
THEY MOVED LOCATIONS WITHOUT ANY REGARD TO THEIR CUSTOMERS. After calling how many times in the past month, no one thought it was relevant to tell me they moved locations.
My bag was presented neatly stuffed with paper, wrapped in plastic, tied with a Cameo ribbon and stapled into a paper shopping bag. All of this wrapping had to be undid so I could review my bag before leaving. Inconvenient for me, seemed like a tactic for me to leave there a satisfied customer.
After unveiling my bad, I was shocked. The Canvas has bleach spots, the leather remained unconditioned and my handles were not sealed. I spent $ 180 for them to bleach portions of my handbag and leave the small pen mark in tact. Grated, the inside of my bag looked good over all, the outside «(the important part) is a mess. The main point I made when dropping my bag off was the leather would bleed onto the canvas if not handled properly. BLUE SMUDGES ALL OVER THE BEIGE CANVAS. In addition, some spots on the canvas were so aggressively cleaned, it look fibers out of the fabric, now leaving my bar with less structural integrity.
So incredibly disappointed, I would have paid triple else where to get the results I was looking for. In stead of being left with an investment piece that looks like trash. They offered to send the bag back to their cleaner but couldn’t tell me what could potentially be done to rectify the damage. I took my bag home with me instead of leaving it in their incompetent hands.

I had an amazing experience with Cameo Cleaners. Someone spilled a dark sauce all over my brand new (first time I wore it) camel suede jacket. I called around to about 4 cleaners and Cameo had the best price. Their customer service was exceptional, their turn around time was half the time that other places had quoted, and yes… the got the stain out completely.
I highly recommend them!

I have been using Cameo Cleaners for a year. They charge a premium over regular dry cleaners — but their service is immaculate. Every piece of clothing is taken good care of — they protect the clothing buttons before commencing the dry cleaning process.
The biggest issue I have with them is the dry clean pick-​up service they offer. I recently scheduled a pickup for the following afternoon. During the phone conversation, I have repeatedly said that it will be ready to pickup from my doorman in the afternoon. However, the following morning at 6:30AM, my doorman ran the intercom informing me that the dry clean company representative is here to pickup my dry cleaning. I believe this can be easily solved through simple staff training and better communication within the establishment.

Unilocal reviews are generally futile. One person loves, another hates. I took online advice, and no… my clothes weren’t ruined. And they were on time. And they were kind of squished into paper and plastic bags in a way that rendered them useless, without extensive pressing (or, in the case of supposedly «pressed» shirt, re-​pressing). Like, jeans that can’t be worn now without being ironed. Because they were just smushed into a bag, folded over, unevenly, three or four times. Jeepers. All it would have taken was a small amount of care. $ 32 for less than five pounds of clothes. Not my spot.

Switched from my local building service to Cameo about 6 months ago. The improvement in quality and consistency is tremendous! These guys know what they are doing. They even saved me a considerable loss on some MTM shirts that I made the mistake of attempting to wash myself unwittingly alongside a small tube of hand lotion. Cannot recommend a better cleaner in the city!

I gave them my LV silk scarf to dry clean because there’s orange juices stains on it. and they had assured me it will be removable and just like new. Now I received the scarf but dirty spots still there. I am not complaining their dry cleaning cost is that pricy! but I just thought it should be worth for what I paid for!!! they said they would do another free wash but can not guarantee if would damage the color!!! I never choose this place again!

I brought my wedding dress to Cameo Cleaners to be cleaned and preserved. My dress was entirely beaded and they did all of the cleaning by hand. They also picked up and delivered my dress to my home. While it is very pricey, they did a beautiful job cleaning the dress and made the process easy.

Price but always worth it. This cleaner treats all of my clothing very nicely with chemicals that do not destroy the articles.
In addition the service is always superb. Every time i walk in there are multiple people who remember my name and make sure I am in and out efficiently.

Pricey, yes. But they restored my wool and shearling jacket after if had gotten smoke damaged, which was amazing. I loved that jacket and they got it perfect again. Not cheap, but you get what you pay for.

Well, they did it!
A soap stain on my Prada Techno fabric jacket, that was the fault of my friend: Target natural dish soap leaked ALL OVER THE BACK OF MY JACKET!!! Worse, wore it FOR THE FIRST TIME, AFTER WINNING THE AUCTION ON EBAY! I was UPSET!
I wouldn’t DARE take it to ANY local cleaner, and the Prada boutique recommends Cameo Cleaners.$ 43 is expensive, but bit the bullet, pulled out my AmEx Zync charge card, and let them see if they could remove the stain.
Well, I just picked up the suit, AND THE STAIN IS GONE! YES, GONE, AFTER BEING IN THE FABRIC FOR A YEAR!
So yes, they might be expensive, but they did well by me, so I HIGHLY RECOMMEND THEM!

I just started going but they beautifully took in a skirt of mine and also was able to expand a dress that I have not worn since high school and it looks great. It is on the pricier side but from my experience with ny tailors they are worth it!

I wish I still lived close enough to use Cameo Cleaners. When I lived nearby, this was my regular place, and I never, ever had a problem. My clothes came back looking better each time. Now that I’ve moved out of state, and so far have only found dry cleaners who shrink my clothes, put in more stains, or use old perc to clean so my clothes smell bad, I reallllllly miss Jerry and his crew. Count yourselves lucky, New Yorkers.

Horribly over-​priced — they charged me $ 95 to clean 2 dresses. Apparently I didn’t specify that I didn’t want the «eco» cleaning… not sure how I was supposed to know that as a new customer!

This place was really great, albeit overpriced, until they gave three of my very expensive shirts away to some random person. They looked over their security footage, and verified that the person they gave the shirts to was not me. Then they refused to offer any compensation. I was livid and immediately found another dry cleaner.

I love this place! They pick up my clothes and drop them off really quickly, and everything comes back in great shape. I’ve been using them for ages and wouldn’t trust anybody else with my dry cleaning.

I purchased a Groupon for $ 30 worth of cleaning. I took 11 pieces of clothing (including 2 cloth belts that went with 1 shirt and 1 pair of pants. My father actually owned a cleaners growing up so I know a little about dry cleaning. The front desk guy was very slow. I got a receipt without any prices or details of my drop off because I didn’t have a half hour to wait for him to ring everything up. I trusted that everything would be taken care of and would be wiling to pay a little more for better service and quality cleaning. I did not realize they were going to rip me off. DO NOT GO HERE UNLESS YOU WANT TO GET RIPPED OFF. They will charge you $ 10 for your belts and $ 1 for buttons (they remove them and sew them back on according to their website, just found out).
Here is what they charged me (I tried to describe my clothing in detail so you can assess the rip off, by the way, I am a size 0 – 2 and am 5 feet 1 inch tall, petite just fyi):
large (long) cashmere scarf $ 28.02
thin large (long) cashmere cardigan sweater $ 18.40
thin large (long and wide) hooded cashmere sweater $ 18.78
small merino wool turtleneck sweater $ 13.98
small detailed wool sleeveless sweater $ 15.38
small cashmere crewneck sweater $ 16.98
large long grey sweater (they marked as a dress) $ 35.28
jessica della cotton cargo pants with cotton belt $ 14.31 + $ 10 (belt)
silk blouse with with silk belt $ 18.96 + $ 10 (belt)
sleeveless blouse with a tie/​sash (attached) in the back $ 16.15
short sleeved blouse $ 15.44
11 buttons (to be removed and sewn back on which I did not give them permission to do or charge me for!) $ 11.00
groupon — $ 30.00
GRAND TOTAL: $ 212.48
Yep, that TWO-​HUNDRED AND TWELVE DOLLARS AND FORTY-​EIGHT CENTS for really, 6 sweaters, 3 blouses, 1 pair of pants and a scarf. And remember that’s with a $ 30 off coupon.
Besides getting ripped off, I also arranged for a specific time and day for delivery (the day after they said it could be ready) and they never showed up! I had to call 30 mins later since no one arrived. They also have an interesting system with their receipts. They only put 2 items on each receipt so that you don’t freak out at the costs. There is no receipt with the grand total! I guess they hope you don’t notice the grand total??? When I called to see when my delivery would be arriving, the front desk guy denied that we ever agreed on a delivery time/​day.
I’m still in disbelief. CAMEO CLEANERS maybe is an appropriate name for their CAMEO PRICES and awful customer service!!! As you can see a bunch of us are first time Unilocal reviewers because it was so horrible, we had to let you know!

Just Awful! The prices here are just ridiculous. Like other Unilocalers, I purchased a groupon and that still didn’t cover the outrageous premiums at this place. In addition, they didn’t even remove the stains and the actually messed up the embroidery.
Not worth the hassle.

I’ve been going to Cameo for over 3 years and I have never experienced anything but positive results. Since they began their ‘Green’ cleaning I love it even more. Reusable hangers and garment bags are so much nicer than wire hangers and plastic, not to mention the most glorious cleaning job ever. Somehow my clothes are coming back nicer than before, since opting for their CO2 cleaning system. It’s absolutely worth the price and since my closet is mostly classics and staples I need them to last me.
Customer service is pretty fair too, although since moving from the neighborhood I now use the pick up and delivery service so I don’t go into the shop often, unless I need alterations.

This place is a joke.
They consider themselves as «America’s Best Dry Cleaners?!» When was this, circa 1990? After reading about them on their website, I figured I could drop off my intricate tops with sequins, ruffles, etc. and they’d take extra special care than any other neighborhood cleaners. I figured the 200%+ price increase would justify the quality care and of my clothes.
When I first arrived, they only gave me a ticket to say that I have items to be cleaned/​picked up. They do not list the items or their prices on this ticket. When I asked why, they replied, «our technicians have to inspect each piece before pricing them.» Uh, ok fine. I let that slide. But when I questioned why they wouldn’t at least list the number of pieces I’d leave behind, they claim they’ll remember and they can email me the prices the next day. I just found the whole process to sound really sketchy. I never received that email even though I called the next day for it.
When I go to pick up, I realized they dry cleaned my plain collar shirt for a ridiculous $ 17 price tag. I pointed out that I only wanted this washed and pressed, so they refunded me $ 10. I don’t know about you, but $ 7 is pretty steep for just a wash and press. I also realized later when I got home that there were some notes attached to some of the tops. Both read that my garment may become destroyed if they cleaned it anymore due to the type of fabric. When I inspected one of the tops, I saw that the fabric was significantly thinned out. It looked like I could stretch that part of the fabric and it’ll tear. It’s pretty noticeable. Then I saw some other light wear stains were not removed, yet I was still charged $ 23 for this. If they’re supposed to be a specialty cleaner, even servicing top designers, why can they not take care of a simple cotton silk blend top?
I’m so annoyed with their service that I will never go back. Use them at your own risk. I wouldn’t trust them with even a simple cotton shirt.

They pick up and deliver… there are lots of onerous tasks we must face on a daily basis, and lugging winter coats, wool pants etc. while the hangers cut your circulation off, which then leads to you dragging your clean clothes home, or crushing them over your arm now wrinkling that lovely newly pressed suit is not one I ever want to wrestle with.
I point out stains, none I’ve made of course (I swear somebody else must just fling food at the fronts of my jackets when I’m not looking), and I actually feel like they listen… they tag it and clean it.
Yes I guess they are pricey, but I honestly don’t know a cleaners that isn’t now a days. I’ve cut back on my dry cleaning only because my job doesn’t require the dry clean type of clothes anymore, but when I do, I go here.