Budget Truck Rental

Incompetent employees and a manager who clearly has no interest in providing quality service. To make a VERY long story short, I called the location directly to make a reservation. Went to pick up the truck days later and found that not only did the employee I spoke with put the wrong size truck on my reservation (12′ and not 16′), but also did not honor the 20% discount that was on the website and that I was told would be honored. I later complained to the manager and Budget’s customer service and was offered $ 10 — no remuneration for the 20% off I SHOULD have been entitled to, or compensation for extra the miles and/​or gas for my having to take an extra trip to move my apartment. Also had a similar issues with gas as JoJo C. The lesson is ALWAYS book online and AVOID THIS LOCATION AT ALL COSTS. I will never rent from this location or from Budget again.

The People who work their are friendly, they are efficient, and if you reserve online, the prices are very fair. Problem is, My boss reserved a rental of a 16 footer for a 3 man job going long distance. My single objection is that the middle seat was a horror show. it was a biblical torture device. It is Bolted, and un-​adjustable, it also, comically is 3 inches more forward than it need be, while my knees were screaming after an hour ride back in the torture device they call a middle seat. (and yes, I had removed the removable plastic thingy, aka cup holder.) I imagined that the vehicle must have been from Japan, designed for small people who seemingly have a greater tolerance for discomfort, but when the insipid vehicle was finally stopped, and I had a much needed walk about for recovery, I noticed a ford symbol on the dash.
Whomever designed, and ordered these vehicles has merited a rating of 1, in an otherwise fine rental place, Burn in Hades, you Sadist !!!

Fabricated damage & charges. I rented a truck, didn’t even drive it far enough to top up the fuel, and when I returned it they accused me of putting diesel in the wrong tank and then charged me for it. Avoid this place at all costs unless you have money to burn!

Stay away from this place! They’re rude and you may think you have a reservation because you have a confirmation number but read the fine print.
I’ve never been so unimpressed by a business.

Shady shady shady. Returned a truck here. Guy was a little rude when I pulled in… («Park over there. DON’T hit that car!» Thanks for the advice, great customer service.) Okay, whatever, I live in Brooklyn, I can handle some ‘tude. Then he checks the gas gauge. «You didn’t fill it up.» Well actually, yes I did… three blocks away, I tell him. Topped it off and everything because I know rental rules. He says nothing in response, goes to the office and prints a receipt for me to sign. Total? Zero dollars. There’s even a line to indicate the total charge for gasoline top-​off. Total? Zero dollars. Then, three hours later there’s a charge from them for 25 bucks on my card. According to my bank, my card number had been entered manually after I left. When I call the rental office they first pretend not to know what I’m talking about then tell me «you used the gas.» Well yes, yes I did, then I replaced it. At the gas station, three blocks away. Like I told you. Thankfully my bank is pretty great about unauthorized charges, so they didn’t get the money, but beware: this place will rip you off.

This place was easy to deal with, easy to access from both ends of Brooklyn, and the people were great. They checked me in fast, with flexible end times, and checked me out just as easily. They even called me car service and checked back when they were a little late. I’d definitely use this location again.