Bryk Joel DDS

Dora — a receptionist from H— — proffered a bulging pack of papers to fill out. These contained the most intrusive questions which had no reasonable source of interest to any dentist. I was early for my 11AM so I was finished with those forms by 11:20. She then did not ask but, demanded my insurance id, which I had proffered before when she had demeaningly refused them «I did not ask for them yet!». This harangue continued with her misstatement that my insurance was inapplicable ignoring the reality that this company had referred this dentist. I asked her to allow me to speak with my company and her answer was you can call them on your own time, not to mention that my own time was wasted as she kept me waiting for over forty minutes. Additionally she rudely advised me that my address was not my address. Her manner was not only rude but, her facial expressions and verbiage were designed to demean me and embarrass me in front of the crowded office. Fifty minutes after I had arrived, I was ushered into an office which appeared not to have been cleaned nor kept up for years. There was a dirty towel on the dental chair and the vinyl on same was dirty and cracked. Dr. Bryk came in 10 minutes later. When advised of his employee’s heinous attitude, he refused to apologize or have her apologize.
This whole exercise was an attempt to get me to pay higher fees than my insurance company stated. My insurance company stated that Dora never called and that this dentist was on my plan (fee based).
A dentist appointment is stressful enough but when staff attempts to demean the customers and lies about fees it is even more dreadful. The proof that she was lying by design or for ulterior motives is that she stated «You will have to pay our fees which are higher than your company’s fees!» How on earth would she have known what my company’s fees were if she did not accept them?
Life is too short for such horror. This office exhibited their poorly designed attempt to refute a lower based fee plan in a despicable way. I wasted an hour of my time. They should pay me.