Brooks Brothers Flatiron Shop

Very clean and great vibe. All of the sales associates were extremely helpful, especially Calvin. He helped me find the perfect size shirt and helped me select colors, decide on more casual styles, and helped me ship all of the shirts. If you stop in and need help go downstairs and ask for Calvin. Try to go on off hours

I spent about ten minutes wandering around the store without anyone coming by to help me. I was the only one on the ground-​level floor so I’m not sure if it was just an issue of being understaffed. I had come by to check out the Brooks Brother’s sale on Black Fleece garments, but I didn’t realize that the Flatiron Shop carries a very limited subset of the Brooks Brothers line.
This place is probably great if you’re looking for more sporty clothing, but be aware that you are not getting the full Brooks Brothers experience.

Worst customer service on all levels! Management does not follow up! Staff is not knowlegeable.

Just dropped in to buy trousers… on the hottest day of the summer and with a 6mo baby in tow, my wife and I were short in spirit, but the staff was incredily helpful and accomodating. We ended buying a suit, the original trousers and a sports coat. The selection is narrow scoped — great if you are a 25 year old interviewing for your first job out of business school, not so much if you are a 40-​plus in need of a quick plug for a wardrobe shortfall. But the staff helped us find what we needed, in size and shape, and we left with what we were looking and then some.

Really rude staff. Overall disappointed. I love Brooks Brothers but the service here is rude and snotty. We walked out when the staff was rude. The store was empty other than us and they didn’t bother to talk to us or acknowledge us at all when we walked in.

Let me start out, I love Brooks, I’ve worn Brooks since I was a baby, at my baptism, confirmation, graduation, and daily. This store though? AWFUL. Who the heck do they hire here? It looks like Hot Topics B team. Ear gauges, stoned sales associates, more flannel than at a Death Cab for Cutie concert, and they’re just rude. They don’t know their target consumer nor how to treat them. If I’m spending $ 300 on three shirts I want to be treated as I am at 44^th and Mad. They should fire everyone here and have the flagship team revamp this place. There’s a reason it’s always empty and it’s not the products sold. Oh and mr. I’m always angry who’s hiding in the basement every time I’ve been there, maybe you should put a smile on or try to engage a customer when they’re looking at $ 300+ shoes and suits. Regardless, I still love Brooks and will forever enjoy the oxfords etc. but never from this store.

Nothing out of the ordinary, nothing special. I came here and bought a gift card for my cousin.

Like many others I consider this to be THE WORST customer service in NYC. Rude, disorganized and bad attitudes all around — they should all be fired.
I won’t go into the boring and annoying details of my repeated bad experiences there. After my last encounter, I won’t be going back. Shop uptown on Madison and you’ll find a helpful staff who are a pleasure.

If you’re coming for fashion Brooks Brothers stuff, then come here. If you’re coming for better tailoring and work clothes, etc. you’d be better off at the 44^th St/​Madison Ave location. I walked around for 5 minutes before anyone even acknowledged me. And it wasn’t like I wasn’t nattily dressed, dammit. I WORE A TIE. This location is like the J. Crew of all Brooks Brothers stores.

Nice looking store and location. Staff customer experience is seriously lacking.
Brooks Brothers is not for everyone. though I like the iron free shirts. Always had a good experience at the 44^th Street store. My wife went in and had a series of really shockingly bad experiences with the members of this particular store. Several issues were acknowledged to be entirely their fault, but we were the ones made to make an amends and fix their problems… and they acted like we were expected to do so. Especially shocking are some requests that could not have possibly been sanctioned by corporate Brooks Brothers… «send me your credit card information in regular email.» This was a real request from a corporation… I was blown away … then the great line for the store manager «they make this request all the time» … no common sense in this day of age.

It’s not your average stiff boring BB but a more younger hip version, with the Red Fleece apparel. The fabrics are still thicker, less refined than say a Club Monaco but the fit is now more slim. A few upscale items but for the most part sporty casual menswear. The service was great, that is when they weren’t grabbing at each other like they were living in a frat house. I don’t mind since I was in one but c’mon, be professional guys.

Long time customer of Brooks Brothers. However, this is THE WORST BRANCH that they have. They need to either fire all of the staff or just close the shop. Went in there and saw a leather jacket 50% off. Nice deal. However, it had a scratch right in the chest area, and very noticeable. Understandably why this is the last jacket with this kind of discount. Asked to speak to the manager for additional discount and will accept it as final sale. The guy won’t even ask, just told me «no they won’t do it.» Then the entire staff, at least 4 other people, all stuck their noses up in the air and said that the scratch is nothing. One other staff member told us he would give us an extra discount which the entire staff denied it can be done, and caused a scene by making that staff member explain to us how he was wrong. Again, the entire staff was just plain rude. I guess they all agree that it’s better to have $ 400 leather jacket (after discounted price) sit around and collect dust then to make commission off it. Oh, by the way, two weeks later, the jacket went to further discount to 60% and it is still there. But thank you, Flatiron Brooks Brothers obnoxious staff, now I’ll just stay with M0851.

Let me tell you a story. I spent the last week in a hospital in Boston being moral support for one of my best friends, who underwent surgery TO REMOVE A RIB on Christmas Eve. Our taxi got into a car accident a block away from the hospital, but luckily we were only slightly jostled about. So I spend all last week in the hospital, making sure my bosom buddy has what he needs, making sure he isn’t dosed twice with medication (we all make mistakes), and making sure the docs operate on the correct side. The nice part of this story is that our lovely host gifted me a cashmere sweater for Christmas, a bright spot in a week full of hospitals. It was pretty, but I thought I could use some work shirts instead. I’m sure his assistant picked everything out for everybody, and he bought gifts for at least the 17 people who were at Christmas dinner, so somehow SOMEHOW I didn’t get a gift receipt.
Today I get back to NYC, and I think, «Hey Self. We’ve had a hard week. We were in a car accident, and then we were in a hospital all week, and we haven’t gotten any sleep. We could use a treat. Let’s go get one. Let’s return this sweater, and see what nice work shirts we can find!»
I have never been treated so poorly by retail staff in my life. Seriously, you guys, what the eff. They all acted like I had committed a high crime by not having the gift receipt and gave me dirty looks and basically treated me as though I was a dirty homeless hobo, although even dirty homeless hobos are human beings worthy of respect and compassion. I’ve lived in New York for years, so I can understand that retail staff can be bitchy (but…why?), but seriously, it was like everyone, including the guy who «helped» me (if you can call it that) was on the worst period of their lives, were crampy and hungry and bloated and crazed and wanted to take it out on me.
Seriously. Eff you guys.

This page should be retitled «Brooks Brothers Flatiron Shop»
These people don’t understand what this store it.
It’s the Brooks Brothers Flatiron shop… The «Flatiron shop» carries mostly the red fleece line and is aimed to be more sportswear and casual luxury wear inspired by university attire and lifestyle –or simply trying to fit into that market
(yes, like Ralph Lauren’s now dead Rugby line and the GANT Rugger line, and reminiscent of the Ralph Lauren Mansion on Madison)
So, don’t walk in here expecting your «normal» Brooks Brothers store because that is simply not what this location is.
Other than clearing that up,
I was here the other week and purchased a Toggle coat among other things. The quality is still brooks brothers and follow typical brooks brothers fashion:
The shirts and sweaters are still a boxy, american cut, although more «tailored» than the traditional off-​the-​shelf Brooks. (they sort of just slim down the shirt, taper it slightly and make the armholes smaller — red fleece)
The only Brooks shirts I buy otherwise are tailored dress shirts.
I liked the way the Toggle Coat fit because it was not too boxy, but still a bit tailored, with room to wear a few things underneath. some of the other coats would be baggy but then have small, tight arms (strange fit)
The staff: Helpful. Every employee asked to assist me, and I had one guy, Jeff, running back and forth to the downstairs storage to grab my size in a few things.
(he was excellent)
Only complaint was they lacked some sizing at this particular location, and requested I go to to madison store where they would have my size. (not strange sizing.36×32)
my other complaint is about some of the red label items: Not that it bothers me that things are manufactured in China (what isn’t these days???) But some of their pieces have a rather large label displaying such instead of a small, often hidden label on a lot of their other clothing. ex: I purchased a casual herringbone sports coat from them, and the main label says «made in china» while the label on the inside of the coat near the inner pocket is the one displaying «brooks brothers» Confused about that one.
People complaining about pricing: It’s still Brooks Brothers. If you think it’s too expensive, there are other, cheaper brands with similar styling (and mostly lesser quality) where you can get your fix until you can afford the higher price.
or, just wait for a sale.
Hopefully this helps clear up some of the reviews and gives an honest look at the clothing found at not only this location but from the red fleece line as well.
(I usually do not write reviews but was compelled to do such in this case due to the enormous amount of misinformation)

I don’t get the bad reviews. Staff were friendly and asked if I needed anything. Selection are decent although yes it’s expensive but what do you expect from such designer brand? I’ve never visited a Brooks Brothers shop before but I liked what I saw and some of their stuff are similar to Thom Browne style which is a designer I truly appreciate.
They have a second floor ‘lounge’ with couches and a TV showing sports where you can well ‘lounge’ out and use the complimentary WiFi that they provide if you’re tired of shopping or just need a break. If I had enough $$$ I would come and shop here but other than that, a good place for men to ‘window’ shop or just browse around some high quality clothing. They have stuff for women too but quite limited.

I’ve never successfully bought anything here– I stop in thinking I can get some nice shirts, and invariably walk out shaking my head, wondering when Brooks Brothers merged with The Gap.
This store is just an abortion of a branding exercise. Things to accept: you are Brooks effing Brothers. People who come here want to look business-​y, potentially even banker-​y. If you’re going to aim at Vineyard Vines, Lacoste, and Polo, do so as a sideline– not 80% of your floorplan.
Dismal selection of shirts/​suits for the working professional, and a completely different vibe than the flagship store. Don’t bother.

The smallest selection of dress shirts. To top it off, they only carry slim and extra-​slim fit. Being 6’5″ (and not a skinny hipster), that wasn’t going to work.

I have a thing for cashmere sweaters — three ply in great colors. Brooks sells the finest three ply cashmere’s I have ever warn. I have several — blue, tan, charocoal, yellow, light grey. If you stop in ask for Charles Odette, he’s a great guy, an excellent sales representative, and is very helpful.

Came here with my then-​boyfriend to grab a couple dress shirts for work. The associates were charming and nice enough to entertain me while he was in the dressing room. I agree with some other reviewers that the selection is limited here, as we did end up having to go to the Madison Ave store to get his sizes.
Best part of the place? There’s a free photo booth under the staircase downstairs. Super cute.

This store just opened in time for the Holiday Season. The interior and decorations really makes you feel welcome when you walk in. They have a great selection of Men’s and Women’s clothing here. I can’t wait to see what else this store will bring to the Flatiron District.