Broadway Thayer Cleaners

They have done a good job on everything I have taken them over the last few months since I moved here. I also took some pants for hemming, and they also do that well. I’m not sure why people are so mad at them…

This place USED to be amazing, but definitely, not anymore.
I used to come here for tailoring, and dry cleaning.
The tailor (Philippine male) left about a year ago, so I kept coming back for dry cleaning only. The tailoring now is more traditional. They aren’t accustomed to tailoring the clothes in a fitted manner.
The shirts used to come home with me crispy clean. Especially the white shirts. Now, the collars still have yellow marks. Also, when I take the shirts out of the plastic, they have to be re ironed. Why pay to get it ironed if I could do a better job myself.
The staff has changed and it is easily seen with the results. Today shall be my last day coming back.

Wow, a surprising amount of vitriol on this page. I guess you don’t really review cleaners unless they eff up, huh? I’m trying to change that.
I go here all the time and have never had a problem. I think they do a good job for a fair price. They also do sewing, tailoring, etc.
Minus one star because the hours are a little restrictive and it would be nice to be able to pick up clothes on a Sunday when I’m doing other errands.

I live right across the street, so I decided to try them. I had many items that needed alterations which racked up to $ 200. I am fine with that, I will always need my clothes altered.
However, they are horrible. The alterations were of very poor quality that it actually changed the shape of my clothing (dresses, skirts and a brand new Lord and Taylor pant suite). On one dress the hem came apart on the sleeves and the lower part of the dress, which I requested to have stitched back together. I completely forgot to ask them to stitch the extra tear on the slit of the dress, which you clearly had to pass to finish stitching the hem all around. Did they fix it? NO, but stitched around it. A simple phone call from them asking if I wanted that stitched (or common sense) would‘ve been nice, since they are too cheap to do me the favor of stitching a tiny tear (I mean I did spend $ 200 in there). Will not got back. I am going back to my parents house to my old dry cleaners to see if they can fix Broadway Thayers mess. Looks like I‘ll have to keep going back to Westchester until I find a good place in the city.

They ruined one of my shirts and when I asked them to fix it they charged me 4.5 $… I’m not coming back.

DO NOT GO HERE!!! I am a fair person, so twice I have given this cleaners the benefit of the doubt. The first time, I dropped of 3 shirts, 2 for wash, one for dry cleaning. The dry cleaned shirt still had the stain, which was a simple sauce stain. The 2 shirts that were washed smelled like garbage and if the water from the washer was dirty. I brought the shirts back in and the gentlemen with the mole on his face allowed for me to get the shirts rewashed. I got the shirts rewashed and though the smell was gone, it had been if I washed the shirts myself.
My next attempt — My girlfriend and I had a wedding and needed for some items to be dry cleaned. We sent it to the cleaners the day before at 7am and explained that it was important that we get the clothes at 7pm on the next evening. I called and informed the gentlemen that I will be there a few minutes before 7, at which he responded, «We close at 7». I informed him that I was the gentlemen who had dropped of the items the day prior an needed the shirt for the wedding. I get to the cleaners at 6:55 with the gates down and the lights off. I will be retrieving our clothes on Monday but advise that NO ONE USE THIS CLEANERS! They have poor quality and they put the customer last. Had it not been for a wedding, I would not have cared about the store closing at 7pm, however, I informed the gentlemen 2 times today that I needed the shirt and was going to get there right before 7, which I did, and knowing I was coming he still decided to close the store at 6:50pm.

I’ve been going there for years and never had a problem. Actually, they have given us terrific service on special challenges over the years.

Don’t ever go here unless you want your clothes ruined. The idiots ruined two of my brand new shirts and Im currently battling with them to get my money back for both the shirts and the fee. The customer should always be right. The guy with the cocoa puff wart on his face likes to play dumb but he knows hes just tryin to steal your money..

Will never use their service again and i suggest you do the same! They ruined my Diane von Furstenberg white cotton dress! Wore the dress 4 times tops and dry cleaned it each time– this time i pick it up and theres 3 holes in it! The clerk @ the counter swore the dress has wear damage, meanwhile we looked over the dress and looked for stains when i brought it in to get cleaned and the holes were not there!!! I had previously had to have the same dress re-​cleaned because they didnt get the stains out! HORRIBLE SERVICE!!!

Do not go to this Dry Cleaner unless you want your clothing ruined.
I took three pairs of pants and a skirt to them and they all came back with melted iron marks over all all of the edges. This only happens when a direct iron (without a press cloth) is applied too-​hot to the surface and actually melts the threads of the fabric. There is now a marked difference in the level of shine on each pant (i.e. the wool less-​so the rayon blend more-​so etc.). They obviously did not use a press cloth and an iron that was way too hot, since the setting they used even melted wool.
Stay away. I now have nice expensive pants that are unwearable. All they had to do was use a press cloth, steam-​only, or simply lowered the iron setting.

I’ve been going to Broadway Thayer Cleaners for years. The staff is helpful, and the occasional language barriers work out in the end. The cultural barriers are more amusing. The lady who works there asked if I’d had a baby — when I said no, she responded, «Oh, you used to be fat; I thought you’d had a baby.» Glad to know I’ve apparently slimmed down; not so pleased to learn I’d been fat before!
Anyway. I don’t normally have my clothes dry-​cleaned there, but I do have alterations made there. They have a little curtained area where you can change clothes. It takes about 4 business days to get your clothes altered. My experience with alterations has been excellent — really quality work. My husband hasn’t been as lucky — one suit came back with the new stitches in a thread color that didn’t match the older stitches. Another shirt’s repair work, while functional, was not discrete. So, we’ve had better luck with their alterations on women’s clothes than on men’s. The few times I’ve had my clothes dry-​cleaned, they’ve been fine.
I believe there is a minimum charge before you can pay by credit card.

Not to be mistaken with Thayer Cleaners Inc at 4728 Broadway, Broadway Thayer Cleaners is right next to CUMC.
Every time you give a cleaners your clothes to wash and press, it’s like giving up a little part of you. Kinda. The point is, Thayer Cleaners has fulfilled my clothes cleaning needs. Local, computerized tracking system, eco-​friendly (so their signs claim) and of course, clean clothes at the end of the day.
Some notes: Thayer does not staple tags to their clothes. $ 1.75 per dress shirt, if you bring 3+.