British Airways PLC

This airline was super unhelpful in getting me a copy of a receipt that my company paid for! The call including hold time was an hour and 4 mins total. It was a complete waste of time because the supervisor, Jagdeep Singh (Located in India) just refused to give me a copy of the receipt because I was not the passenger. I didn’t have the passenger name because we are a production company and I was trying to filter which producer or director belonged to this particular transaction. Oh, then Jagdeep mentioned he’s the only supervisor and if I call back, I will only get him. Really? The ONLY supervisor at your General Info Dept for a large airline? WASTE OF TIME.

Is there any way to give negative stars?
I HATE BRITISH AIRWAYS
oh, why do you ask? Oh, let me list all the reasons to thee!
It was from Paris, France (CDG) with a layover in Heathrow, UK (LHR), final destination Freetown, Sierra Leone (FNA).
Firstly, (yes, the length of numbers in this set will genuinely astound you) we had a 3 hour layover that became 8. Yes… sitting around in the airport for 8 whole hours… FUN. We were ‘compensated’ with a 20 pound food voucher. I guess that’s better than nothing!
Secondly, upon landing in Freetown, my LUGGAGE WAS MISSING. great. I don’t actually get my luggage back for another SIX WHOLE DAYS.
Thirdly, when I finally do get my luggage back, my camera is stolen. woohoo.
Fourthly, you’re only allotted 7 whole days to report a missing item from your luggage. I was in Sierra Leone for longer than that. The internet there is shakey at best. Good luck trying to fill out an online form. AND hold onto that luck for trying to get a British Airways representative in Freetown to help you. you’ll need a LOT of that luck
FIFTHLY, (yes, it goes on) I get mugged while I’m in Sierra Leone (not BA’s fault! see, I am reasonable here) and British Airways will NOT help an assaulted American customer. My boyfriend calls British Airways to try to help me get my flight home changed to the next day and he’s not allowed to use his credit card to pay for the RIDICULOUSLY high flight change fee ($ 600 USD… highway robbery if you ask me again. Am I being mugged again? totally. This time, however, not from poverty stricken people in a developing country, but from a behemoth bully of an international company)
There are NO methods to help assaulted/​mugged victims. I don’t have much money on me… BECAUSE I WAS JUST MUGGED… yet they ask me to pay on the ground in Sierra Leone and refuse to accept my boyfriend’s credit card…
SIXTHLY, I finally get home and try to fill out a complaint form to receive compensation for the expenses incurred due to the lost luggage but CAN’T. Why? THE WEBFORM IS BUSTED.
So I call and am brushed aside and told to wait a few more days and the website will be repaired. I get this brush off over and over again… the website STILL doesn’t work.
SEVENTHLY, the customer service is downright RUDE. Sharon called me NAMES. She called me ‘negative’ and ‘bad’. Thanks a lot, Sharon. Uhhh, do you expect me to be chipper after all this nonsense has happened to me? Oh, and she so rudely asked me if I had any other questions, and then promptly hung up on me. WTF?! Sharon, the customer service lady hung up on me! Terrible service!
I have had nothing but headaches with British Airways and absolutely NO compensation from them whatsoever.
I flew with them once, and I will never fly with them EVER again. I WILL NEVER FLY BRITISH AIRWAYS AGAIN.

Like this Airline. It is classy and flies everywhere.
Every night when it takes off in San Diego over my place, I sure wish I was on it.
As the British flag carrier, it represents the UK all over the world.
I found flying BA to be a great experience. 5 Unilocal STARS for class and good service.