BluePearl Veterinary Partners

Outstanding emergency service! Our 10 lb puppy got into a bottle of toxic pills because she loves to chew plastic. We called animal control as soon as we found her chewing the bottle of pills and they put in a request at Blue Pearl or whatever it is they do before Blue Pearl could accept our pup. They told us to rush her to them so they can pump her stomach immediately to help get any potential pills out of her system.
We arrived around 12:30 AM on a Thursday, about 30 minutes after we first discovered her chewing. They made us verify she did not swallow any plastic before they induced vomiting. Given the nature of the pills she could have potentially ingested, they bumped her up to be seen immediately and took her downstairs to induce vomiting almost right away. By this time, she would have been exhibiting symptoms of the medication but luckily she swallowed NO pills! We still requested her to stay overnight for extended supervision.
A doc called me in the morning to let me know she was doing perfectly fine and was ready for pick up. I felt very satisfied with this hospital taking all measures to make sure my pups life would be saved if necessary.

My 10 year old West Highland White Terrier was having what I thought was a seizure early Saturday morning. We rushed him to Blue Pearl and he was immediately taken in for care. We felt very confident about the medical staff and were very happy with the treatment he received. It turns out he had a stroke and we were given good advice on follow-​up testing with our regular vet. He is doing well now and we are so grateful that we had such an outstanding facility to take him to during this emergency. Would highly recommend to any pet parent!

pros:
The majority of the Vets here at BP have proven to be quite AMAZING! Dr Abraham has been treating our beautiful (large) standard poodle for life-​threatening allergies since 2012 (he was born March 2011) and we consider her our Super Hero! She’s an incredibly kind, sincere, caring and proactive person/​Vet! After moving outside the city, we have tried to see other reputable Dermatologists for even minor issues he’s suffered due to his illness, but we decided to just make the effort to return to the city, pay for parking and stick with Dr A because she’s so professional and not only has been able to cure our dogs problems every time, but knows how to communicate with US in a sensitive manner that gives us 1000% confidence in her care!
Then in the of summer 2015 our boy almost died from coming down with, what we learned later was Thrombocytopenia and Dr Kuntz and Dr Erickson literally saved his life!
If you want to read my full description of what happened go the «Blue Pearl Veterinary Specialists» review page. (That’s the official name of this Animal Hospital.)
My suggestion to everyone is to get Pet Insurance. It’s worth it for the unexpected emergencies that can happen to our Faminals!!!
I use Trupanion. For me, they’ve been life saving along with Blue Pearl Dr.‘s.
Cons:
Reception is always nice face to face but on the phone depending on who you get they can sound as though they are bothered or they will ask you questions that are irrelevant to their job and even, they can just be not nice, which is inappropriate when you’re stressed about your faminals.
A bit expensive but in worth it if your dogs life is on the line and certainly if you have a quality insurance, it’s invaluable!

Had to bring my cat in for an ultra sound. My personal vet does not have an in-​house ultrasound which I understand bc of the cost. Called Animal Med Center in Manhattan and they only had a Wed appt. Found Blue Pearl. Receptionist was professional and warm. Ultrasound, right on time. Tech was sweet and compassionate. Results were sent to my vet immediately. Clean facility. As I waited, I saw doctors coming over to clients and speak to them with compassion and at length. Extremely clean and efficient. Cost of Ultrasound was the same as Animal Medical Center, however AMC wanted to charge an additional visit fee in spite of the fact that I had blood work only three days old. No matter what the outcome, I would always use this facility. Thank you Blue Pearl Animal Hospital!!!

First, let me say the doctors and staff here are INCREDIBLE. Wonderful service, very caring, very sweet. The facilities are very clean and wonderful as well.
However, everything everyone says here about the money is accurate. My dog was very sick, and Blue Pearl assumed it was cancer, but still wanted to do a diagnosis by exclusion, meaning they kept her for a week while running test after test to eliminate possibilities. After a week, I had already spent close to $ 12,000 (yes, TWELVE THOUSAND DOLLARS) to find out what my dog DIDN’T have. Finally, they diagnosed the cancer. They recommended radiation treatment that would extend my dog’s life 9 months-​2 years (for this type of cancer). This cost another $ 15K.
Sadly, my dog died four weeks (and $ 27,000) after treatment was completed.
I’m not complaining about the money. I was fortunate enough to be able to pay for it, but there are many people who would not have been able to afford this. I find them to be very exploitative, to be honest, because they can be. If you love your pet, and you have the means, you will do anything to save them.
Firstly, you need to check your bill carefully. They bill by the day, and there were certain days we would have been double charged for tests. There was one day in particular that the bill was off by a thousand dollars!!! The admin was very confused, but the doctor cleared it up quickly.
I am disappointed that the treatment didn’t work… and so obviously didn’t work, so much so that she died four weeks after her treatment was completed. But again, the doctors and the staff are wonderful, but be warned that you will pay a fortune for treatment here.

Blue pearl makes a stressful experience more stressful. I should have listened to my friend when she begged me to treat my cat at the AMC. Since Dr. Rocha treated my pet in the past for cancer it seemed like the right place to go when it came back. Even though Dr. Rocha cured my pet of cancer and gave her 3 years more of life it’s not worth the headache or stress every time I drop off my pet. The reviews are accurate all they care about is money. As I made a payment agreement and still there is a dispute EVERY single time I drop my pet off. Do not go here! AMC is more understanding and the care is just as good.

***WARNING***
Do not under any conditions take your pet here. They are only interested in money. They have a team of lawyers, (yes a team, why do they need a team?) as they’re constantly getting sued for their misdiagnoses, incompetence and animal cruelty. But when you’ve just spent every last dime you have to save your beloved pet you are broken emotionally and financially and they know this. They are ruthless both to the sick animal and the desperate owners. They break their Oath on every level. This place needs to be put out of business. Pure evil…
Veterinarian Oath.
As a member of the veterinary medical profession, I solemnly swear that I will use my scientific knowledge and skills for the benefit of society. I will strive to promote animal health and welfare, relieve animal suffering, protect the health of the public and environment, and advance comparative medical knowledge. I will practise my profession conscientiously, with dignity, and in keeping with the principles of veterinary medical ethics. I will strive continuously to improve my professional knowledge and competence and to maintain the highest professional and ethical standards for myself and the profession.”

The best Vetenerian practice I’ve been in NY. People were so kind and helpful and addressed all my concerns in a very professional way.
Dr. Pacifico is amazing and she’s so understanding and have a trustworthy energy that I don’t think I’ll be able to take my cats anywhere else.
Is it expensive? Yes — but they are very accommodating — considering it is not a life threatening situation.
My cat needed to came here because our vet said he needed an endoscopy to remove an object from his throat (cats .) in the end of the day the «object» was air and all he needed is some blood work, ultrasound and fluids. Dr. Levine and the vet assistant Jessica were all very kind and attentive to details.
On top of that the facilities are nice and clean.

We came here to see Dr Evans, the ophthalmologist. This place is excellent. The waiting room is large and clean, and there are disposable bowls and cups for both you and your dog to drink from. The wait is not long, and they accommodated us, even though we were late due to bad traffic. The staff is polite and efficient. Dr Evans was great. She did not push any expensive tests, though she did offer them as an option. She explained what she saw from her exam of our dog, and she was very gentle doing so as well. Prices are fairly reasonable for specialist care.

We took our cat Velcro to Blue Pearl in the middle of the night as he was crying out. They saw us right away. Our vet (whose name I believe was Dr. D’arcy, I think?) was very kind and gave us a cost estimate of the potential treatments. Her tech was great too – a young man whose name I believe begins with R. They were concerned about his breathing and took him into the treatment area right away. Unfortunately, our little baby had congestive heart failure and because he was advanced in years, we opted for euthanasia. The doctor was extremely compassionate – the whole team was, in fact. They gave us all the time we needed with him and even a private room to sit with him for awhile after the performed the shots. I hope I never have to go in there again… but with two other kitties at home, that time may come.
The only reason I’m giving this four out of five is the cremation package felt a little gimmicky. They did a beautiful job with the paw print and they give you a gorgeous, engraved box of ashes, but the bag was full of promotional materials for a pet memorial garden. Even the box itself had some promo on the bottom. We were glad they took such care with our cat’s remains, but the promo left a bit of a sour taste in an otherwise positive experience – as positive as that kind of experience could be.
But thank you, Dr. D and Tech R, for being so good to our little Velcro in his last moments.

Great compassionate service, end of life care above and beyond. Great place to go for middle of the night emergency. Very sweet and proactive, even though our outcome was poor. Thanks to them for trying, and our cremation services were exemplary. Tough day but great people.:), to help us

My dog was sick (diarrhea, bloody stool, vomiting) and I really struggled with the decision to bring him here after reading some reviews. In addition, I had friend who had a really bad experience here.
So, why did I bring my dog here?
I live in HK and it was more convenient than going to the Eastside Animal Hospital. It was also a Sunday and my vet was closed.
I had a really good experience!
1. Walked in Sunday at around 9:30am and was immediately taken to a room to fill out forms.
2. Waited about 5 mins before a vet tech came in to take my dog’s vitals. She was very nice. So far I’m thinking, «Ok, this is not a scary place.» I think her name was Merideth. She was really sweet.
3. I waited about 15−20mins for the doctor. I didn’t mind as it was «emergency care» and you can’t expect to be seen RIGHT away unless your dog was hit by a car or something. My dog was not dying, 15−20min wait in the private room was not bad. Bring a book!
4. In came Dr. Gibeon. From some of the other reviews, I was expecting some money hungry, soul-​less doctor. On the contrary, she was really nice and I felt really comfortable with her. She asked me questions, did a check up and then suggested a course of action (fecal test, fluids and blood test). This seemed completely rational. Got a quote from the vet tech and I agreed to it.
5. Off my dog went downstairs for the tests and fluids. I will say, because of some of the more emotional reviews, I was worried about what they were doing to him downstairs.
6. I waited about 15 – 20 more mins while they treated my dog. The waiting area is clean and bright. They have a TV playing the news. All in all, not a scary «emergency room» feel.
7. My dog came bag with an e-​collar, fluids administered and was ready to go! I was given a printed out sheet with details of what was done, the antibiotics prescribed and how to care for him. I paid my bill ($ 481.00) and was on my way! Minutes after I left them I received an email with the care instructions (even though I had the paper one). I thought that was great.
The next day, Monday, Dr. Gibeon actually called me in the morning to follow up. My regular vet doesn’t do that! I thought it was really, really sweet. What great service.
I’m happy to report after a few days of a bland diet and the medicine my dog is doing well!
RE: Cost.
Pets are expensive y’all!
The emergency fee is 170.00 for the visit. That’s pretty normal in the NJ/​NY area. Don’t get a pet if you can’t afford emergencies.
The only thing I thought was silly was the e-​collar fee which was 44.00. I saved mine this time and if I ever have to go back, I’ll bring it with me. $ 44.00 for a plastic cone seems silly.
Blue Pearl uses Best Pet Rx to fill prescriptions. I thought it was just ok. I mean, they deliver blah blah blah. However, with Blue Pearl being in such a new-​ish building, I found it strange they don’t have something on site. Best Pet Rx is comparable when I looked at the price of the meds online.
Look, we all love our pets and we all get super emotional about them. I hope this review balances out the more emotional negative reviews. No place is perfect and it sucks that some people had bad experiences at Blue Pearl.
Would I take my dog back to Blue Pearl? Yes, but hopefully it won’t have to be anytime soon.

I was supremely disappointed by how I was treated at Blue Pearl last week during a late-​night emergency visit. My cat was having urinary problems and I was afraid he had a blockage, so I rushed him in at 2am. It was absolutely freezing outside, and when I rang the buzzer, nobody answered the intercom until my third buzz, and when I was buzzed in, there was nobody at the front desk to greet me for about 5 minutes. In an emergency situation, with a cat in extreme discomfort, my experience started off on a really bad foot by having to wait in the cold and then wait some more before even being acknowledged. This was just the beginning… I was really freaked out and didn’t know what was wrong with my cat and was already in tears upon my arrival. Rather than being treated gently and with compassion, the man who showed us to our room and took my cat’s weight, etc, was SO gruff and oblivious and just unpleasant in general. He was an older Russian man. He was asking me if I was Russian because of my name, asked if I spoke Russian, attempted to educate me on the meaning of my name, BEFORE even asking my CAT’S NAME. When he did finally open my cat’s carrier, my cat hissed and he said to me «Oh, your cat isn’t very friendly» and I said, «No, my cat is very friendly, but he is scared and in pain.» The man reaches into the carrier again anyways, and my cat growled and hissed and the man says, «No, your cat is very aggressive. Get him out for me.» So, I took him out of the carrier, and I could feel that he was in pain by the way his muscles were stressing. I asked the man to please be gentle and could I hold him while he did what he needed to do. The man grabbed my cat by the scruff of his neck to put him on the scale, and I again started crying. He showed absolutely no compassion for me or my cat. I was sick to my stomach and wanted to leave immediately.
The veterinarian that saw us was very very friendly and kind, but by then I was already completely distressed and horrified by the service. Furthermore, they sedated my cat when I asked them not to, because he was scratching and growling. Maybe they don’t know this, but when an animal is in pain, they aren’t exactly docile. I practically grew up in a veterinary clinic and even I know that they could have used gloves and towels to swaddle my cat rather than sedating him. My cat did not end up having a blockage, thank goodness, because I was told it would be 2,000 dollars with NO payment plan. I took my cat and left as quickly as possible (which was still a good 3 hours after I brought him in). The next day I brought him to a regular vet and had a much better experience — NO SEDATIVES! I will never return to blue pearl and do not recommend this facility for emergency care.

While Blue Pearl medical staff were incredibly helpful and well-​informed, the admin. section of it all is a mess.
The first thing you’ll do here is prove you can pay for treatment. That’s a bit worrying considering they’re in the business of helping animals, but hey, that’s corporate America for you.
The second thing that’ll happen is some unknown admin assistant will come take your pet away for their procedure without ANYONE letting you know what’s about to happen and how long it’ll take. Lucky my mom was there to step in and request the doctor come talk to us (who was busy at the time, but a very welcoming ER doctor came to reassure us instead).
While you’re waiting, if you’re unfortunate like me, you’ll witness pet cemetery people come to collect deceased animals RIGHT BEFORE YOUR EYES. They have a side entrance but this side entrance isn’t blocked away from public view so I got to see three dead animals in garbage bags being thrown into the back of a truck, from the waiting room. I was horrified.
I’m taking up my issues with Blue Pearl corporate, not the staff at the Manhattan location — because everyone there was either excellent or well on their way.
Just be careful of prices. Everything is ridiculously expensive and if you know of another animal hospital who can perform the same procedure, call them first and ask for a quote. I paid $ 1800 to remove a foreign object from my dog.

THIS PLACE IS DISGUSTING! I could go on and on but the jist of it is they like your money way better than they like your pet. I have pet insurance and I can afford vet care and I still would tell everyone to go to another place in an emergency.
The doctors aren’t that smart and when in a vulnerable state they become fast-​talking salespeople trying to sell you procedures that cost thousands of dollars even though they know your pet will die anyway.
To add insult to injury, I paid $ 450 for cremation and got back not only ashes but a «fancy» crappy urn and a paw print, WHAT? I never asked for all of that. I bought my own urn. So again when in a vulnerable state they took advantage of my credit card. No other place includes that crap along with your pet’s ashes. They do it so they can jack up the price from about $ 150 to $ 450
The owner of this place lives in Florida, figures!

Came in twice for an emergency visit. Last Saturday my dog swallowed someone’s glove at the dog run. Well, today, 9 days later, she swallowed another one. (People need to watch their stuff!!)
They took me in right away and a tech came to the exam room within 5 minutes. The vet came in soon after and induced vomiting for my poor doggy. Both times she threw up the glove.
Everyone was friendly, the visits went smoothly and quickly (was there 40ish minutes which includes the 20 it took for my dog to throw up), and the vet was sweet and knowledgable. She even remembered my dog and we had a good laugh about her glove swallowing hobby.

I DONT RECOMMEND THIS PLACE, UNLESS YOU HAVE TONS OF MONEY TO WATE, AND DONT CARE ABOUT THEM DELAYING YOUR PET’S TREATMENT!!!
This place will rip you off if you do not have insurance, and expect to pay 6 to 8 times of what you would normally pay in other clinic. If you try to take your dog out from Blue Pearl, you will receive nothing but curse! At lease this was my experience.
My dog spent 2.5 day at Blue Pearl, I paid $ 5000+, and guess what? She became more ill! Even though I can tell she is getting worse, they keep on telling me «oh, she is doing better», and then hit me with a «bad news» on Sunday morning that «she is very ill, she is doing very bad… need an ultra sound». What kind of disease my dog has, you ask? Just Parvo. Ultra sound for parvo puppy? And no antibiotics for the first day??? Selling salt water for $ 150? Seriously? Wow, I can’t believe they call themselves «specialist» when they do not know how to treat a common virus efficiently.
So I took out my puppy and transferred her to another clinic for the ²⁴⁄₇ care. She spent another 5 day there and fully recovered! And how much did that 5 days cost me? $ 600!!!
They wouldn’t «recommend» you spend money on the ACTUAL medication (I asked for better and stronger antibiotics, and they said «oh but its’ more expensive, its going to cost over 100 dollars» when their little ICU box costs $ 350 a day). They will also sell you unnecessary tests, because they are expensive!
I vist my puppy 2 – 3 times a day when she was in the ICU at Blue Pearl. Every time, I have to wait for more than 1 hour, sometimes even more (3 hours), even though they tell you, they will be ready in 15 minuets! And you have to keep on «bothering» the recipients to call the ICU, because otherwise they will forget about you! And every time I visit the ICU, I see the vet tech forcing animals. For example, one time I saw the vet tech trying to give a cat a shot, and he pinned the cat’s head down on the table and the cat was screaming like CRAZY!!!
You can call me picky, but I am really concerned about my dog. Yes, the doctors so explain what Parvo is and etc, but those are all the obvious stuff that bio med idiots like me can easily find online!
I highly suggest any dog/​cat lovers do their homework, search the symptoms and disease online instead of totally relay on hospitals like Blue Pearl. Because if you believe everything they say, you will end up pay TONS of money!
And did I tell you that when I try to take my dog home, they told me it’s better to just kill her if she is not receiving anymore treatment from them? These people are sick!!! I’m sorry, but my puppy is now FULLY recovered!
I am reporting them to the 311 and BBB.

My cat went through his cancer treatments, and eventually, euthanasia here. Things can sometimes get a little backed up in reception, but nothing outrageous.
I cannot recall the name of the doctor we saw, but she was very thorough and informative. However, the doctor that was there when I had to put him to sleep did not have good bedside manner. I hadn’t brought him in right away because he had just received treatment, and I was hoping he would make a turn for the better. She seemed very judgmental of me for not bringing him the day before. I had spoken to her then, and she said I should bring him in, but I just wanted to give it a little more time. I just kept thinking he would start to get better. She was sufficiently compassionate for the circumstances I guess.
Overall, the care and expertise is great and I would use them again.

BLUE PEARL
I am writing this a little over 12 hours after my dog has passed away, and I am doing so because I feel that it is important. I think it is worth noting that I am not someone who writes reviews, ever, whether good or bad.
I have lived a little over a block from Blue Pear for exactly 10 months, and as someone with a dog who has been seriously ill for a year and a half I took special note of Blue Pearl and looked into them. What I found online (specifically on Unilocal) about them was less than comforting and quite frankly I found it disconcerting and worrisome. As someone with a 60lb dog and no other nearby 24hr emergency veterinary facilities, I dreaded the day when I might have to go there.
Unfortunately that day came yesterday, Sunday, November 2, 2014, when I came home to find my dog, who had severe epilepsy, unresponsive curled up in my closet. She had been seizing for an unknown amount of time, likely several hours, and after giving her medication trying to get her to come out of it, which she did not, my sister ran to Blue Pearl. Within 2 minutes of arriving she was running back to my apartment with a vet tech, a nurse and a gurney, running down 10^th avenue in the freezing cold.
To say that they were responsive is an understatement. To say that Dr. Katherine Bazewicz was kind and compassionate is also a gross understatement. Both myself and my dog were treated with respect and while the facility was extremely busy, the process was handled in a timely and appropriate manner.
Also worth noting, all of my wishes were honored, I was not charged for having two people come to my apartment at 4:30pm on a Sunday and carry my dog back to the facility, which I assure you is not something that any other facility in NYC does, let alone not charge for it. In addition, at no time did anyone suggest I do anything that would incur additional cost, and I was advised of all costs in writing, which for myself (and perhaps most people) was a big concern as it is my understanding that just an overnight stay at any emergency facility in NYC can easily be $ 1500 — $ 2,000 without any surgery.
Working in a place like Blue Pearl is extremely difficult. Everyone who walks in the door has an emergency and everyone is extremely upset and emotional. Nobody EVER walks in the door happy or to say hello, and many people leave even more upset than when they arrived. I cannot begin to imagine the level of stress involved each and every day working there or in any similar place, though I worked for several years in EMS so I do have some idea.
While I understand everyone’s experience is different, I find it worrisome that Unilocal is often abused and used as a personal platform for people hiding behind anonymous screen names to spew out unilateral condemnation, vitriol and hate, often exaggerated, and in the process destroying people’s businesses, reputations and lives.
At the end of the day Blue Pearl, like any other business or person, is not perfect. I am certain that they and the people who work there all have bad days like everyone else, but perhaps if we were all a little more understanding and compassionate things would be a little better in this city and elsewhere.
I am only speaking for my experience and that experience which was under horrible circumstances during an extremely upsetting day could not have been handled any better. I thankfully have a measure of peace after one of the saddest days I have had in 47 years, and for that I am grateful to the staff at Blue Pearl.

I don’t often right reviews on Unilocal,but my experience at Blue Pearl was one I needed to share… I rescued a dog from death row at the ACC about 7 months ago. What was supposed to be a fulfilling experience saving an animal turned sour when his aggression surfaced and he attacked the majority of my family and friends. I’m animal lover to my absolute core, and stubborn as hell, so even after several trainers and my own Vet told me I had to put him down I refused. For too long I clung to the idea that I could find him a rescue or home that could handle his issues. But I couldn’t. I had to face the facts that the best thing for him was to put him to sleep…
I got in touch with Dr. Lisa Lippman through a friend of a friend, and I’m convinced she’s a literal angel!!! AN ANGEL!!! Never have I met someone with such heart and understanding, she spoke to me with a level of kindness that was the only thing that would get me through this impossibly difficult time. When I got to the clinic they were patient with me (as I sobbed uncontrollably) and did everything in their power to make me and my pup have a peaceful goodbye. I can’t say more positive things about Dr. Lippman and everyone at he hospital. They helped me through a moment I never thought I would survive…