Bluefly.com

I’ve been using Bluefly quite a bit in the past and it has worked out really great. However, this time around I had to deal with their customer service department and was enlightened to their business processes, which are far from integrated.
I made a purchase online and realized that with standard shipping, I would not get my stuff in time (situation is time critical). I tried contact them both by phone and e-​mail to change from standard to expedited shipping, where the only answer I got was: «Can’t change an order once it has been placed». When spending over $ 1500 in one order, at least they could try calling the warehouse to make up for the fact that the don’t have an integrated order management system.
Am I totally off on this one, or can anyone else appreciate my frustration? The end of the tale is that I’m leaving the country and will most probably not get this one with me.
My advice is: review your order and make sure that you don’t need to make any changes to it.

It’s easy to spend a lot of money here. The prices aren’t that reasonable but for the designer duds you can get up to 70% off. It depends on your taste and style. I have lucked out a lot… I love Joes Jeans and they have a great variety with a range of sizes. They have a great return policy also. They have grown a lot I remember when they would have free shipping. Now they charge. They have a great inventory on a lot of different styles and when you call customer service they are always willing to help. It takes a special mood to go through all the items though… :)

I will give them credit for having an outrageous inventory of designer selection at decent prices but a lot of the items are outdated or old. I ordered from them once and it was seamless hence the 2 stars.
I love on-​line shopping like any other fashionista BUT, unlike my experiences with other on-​line shops such as
,
or
, which are all fast, well laid out and provides ease of use, Bluefly’s website is VERY SLOW and an on-​line version of Century 21! I peruse it early in the morning and STILL encountered issues of slowness when navigating around the website. HELLO?! It is painful how sloooow their website operates! At this day and age, there is no excuse for an on-​line website to operate so slowly. A shopper’s experience should be seamless and painfree, which I can’t say is the experience I have at
.

Every fall, I spent quite a bit of Cash $$$ to stock up on Cashmere. There is nothing (not even Cash $$$ *sometimes*) beats the touch of soft buttery Cashmere on my skin during the cold weather.
Thanks to Bluefly, this expensive addiction doesn’t have to drain all my Cash $$$. Everything on Bluefly is discounted from retail price and there is no sales tax shipping to California. That saves me a lot of Cash $$$.
More importantly, the contemporary designers that they carry emphasize on fitted cutting that hugs a woman’s curve. Imagine a warm hug from soft buttery Cashmere during the cold weather. It is as amazing as having a lot Cash $$$.
I love Cashmere and saving Cash $$$, thus I love Bluefly.

Ok. I admit it. I’m a label whore. I figure, you get what you pay for. And most brand name labels are ‘brand name’ for a reason.
Bluefly has made it easy to be all the label whore I can be from the comfort of my own home without spending my rent money on my other addiction.
The only bad side to all of this is:
— You can’t try anything on.
— They don’t carry a lot of different sizes.
— The return policy could be better considering the above two items.

Their range is AMAZING but…
A shame I had SO many problems actually trying to receive my order.
I placed an order with Bluefly, and waited a few weeks on my shoes to arrive… finally I called to be told that my order had been accidentally sent with no street address, just the name and city.
Even though they confirmed my address on my emailed sales invoice, somehow no-​one noticed that one of their packaged lacked an address. To the point that DHL accepted the package from them and tried to deliver it 2 days in a row to ‘Amber B, San Jose, CA’. (DHL’s stupidity is another review all together!)
After being sent back to Bluefly they initially tell me that sending my order will not be a problem, but when I called again a week later they tell me they will not resend my order but will refund in 3 – 4 weeks.
I wont likely use this vendor again. Its alot of money to spend for nothing at all… one of those freak accidents I guess, but a real novice mistake which makes me wary of using them again — especially when their staff dont know what the company policies are on resending orders.
Fingers crossed they refund my money to an actual account number.
UPDATE: I did receive my refund… but they have the nerve to deduct shipping costs. That it for these guys… never again!

I’ve died and landed in Bluefly Heaven.
This place makes me want to move to NYC just to work for them. The concept, selection, service, and strategy they utilize just makes me want to BE BLUEFLY.
Great selection of high quality stuff — awesome website that is easy to maneuver.
Real easy.
TOO EASY/​
Click and drop in your shopping cart (repeat 6 times… or 11… or 15 times), CLICK and Google just checks you out. The $ 2500 you just spent on — um… well you can’t even recall specifically what you bought — - you barely even register because Bluefly and Google checkout never even made you look to see where your wallet was — — it did it ALLLLLLLLL for you (if you registered the first time you shop here), so you didn’t just actually spend money… did you? There’s still 24 days before your CC bill is due, which means nothing has actually happened.
And it’s okay that you don’t remember what you bought because you requested overnight shipping — and tomorrow morning, «ding-​dong» and there it is. The glorious box from Bluefly… begging to be opened. WOW. Nice handbag, Grace. Whooo… check out this lovely shirt! Oh my… these shoes are to DIE FOR! Black skirt… holy smokes, this skirt was made for you, Grace! Pants — I love, love, love… And lookie — they even sent me a discount coupon (for next time I want to click to my heart’s content) and a shopping bag for… for… well I don’t know why they sent me the shopping bag but it’s blue, it’s nice…
Furthermore — — sometimes, one item is just not what you wanted. Or, the Krispy Kreme box you ate last week prevents it from looking good. Just return it… within 90 days, no less… which means the item I would normally send back the day after is still sitting in my room, but it’s okay because I think I’m at 70 days since I bought it, whcih still leaves me a good 20 before I can’t return it.
Maybe it will fit now…
Ahh, now I see why they do this 90 day thing…
And just when I forget about the website — they send me an e-​mail with a gorgeous girl in some gorgeous outfit and then CLICK, I am back at it again.
Damn you, Bluefly.
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Update Dec 2007:
I’ve now probably placed a good 15+ orders w/​Bluefly, but the last two times, for my personal reasons — — I’ve requested «next day shipping» for $ 24.95 additional. When I am ordering several expensive outfits — — an additional $ 24.95 seems peanuts compared to what I just spent, and it’s worth it to me to receive it the next day.
THAT SAID — it’s only worth it if the order GETS HERE the next day!!!
Twice now, the «next day delivery» (though they do claim 1 – 2 days) has taken more than 1 day to arrive. First, I placed an order on Thursday and it got here Monday. No good if I needed the dress on Friday. Just now, I called to check on another order that I placed yesterday, they say I placed it at 12:15 pm EST. It’s left their warehouse TODAY and NOT yesterday because i missed their cutoff time by 15 minutes, so it will now be here TOMORROW.
I’m not docking a star — — but come on, Bluefly. Gimme a break.
Another pet peeve of mine that VS does all of the time — — - I am usually notified that my order has arrived some 6 HOURS after I’ve already received the package.
Furthermore — — your entire service would be MUCH better if you used UPS, which includes Saturday delivery. Using DHL for domestic shipping is a bit ridiculous!

I used to like Bluefly but I am changing my review. They have now pissed me off. I purchased a gift here for Xmas and accidently clicked the wrong shipping option. My mistake… HOWEVER I called IMMEDIATELY and spoke to a customer service rep who *assured* me she would change it to overnight shipping and if she wasn’t able to do that she would call me back. She never called me back so I assumed everything was fine.
Well, I got the shipping confirmation and lo’ and behold, it shipped out Ground and won’t be here until the 29^th. I contacted Bluefly right away and did not even get so much as an apology or an offer for a discount on my next purchase. Just an email back saying basically oh well, your item won’t be delivered til after Xmas…
The item in question was a $ 400 leather jacket. This ain’t no nickel and dime shit. I think I deserve a little better treatment after dropping that much cash. I am furious.
I had been happy with most of my purchases prior to that but I will never ever shop here again.

The shopping is great, the checking out is what can be weird. Their network seems to not work frequently. I, however, just bought a pair of D+G slacks and a cashmere sweater for $ 200. How sweet is that? Great deals, and they have a fair return policy as well. yay bluefly!

Big discounts, fast shipping, and smart organization makes this site a favorite online shopping stop of mine. They aren’t a super source for handbags or shoes, but I’ve purchased other accessories and clothing for more than 50% off. I love how they make online shopping easy – you can browse by category, then narrow by size, color or material, and you can sort by price, or by what’s new. The packages always come packaged nicely, and they’re also better than other designer discount sites because they add new merchandise all the time.

yet another site that is very helpful when buying apparel.
great sales and discounts, for all you misers out there!