Benefit Brow Bar at Macy’s

sabrinaaaaaa is the best of the best!!!

Not sure what her name was, but I was in NY on a business trip this week (July 22^nd 2015) and stopped by for just a quick brow wax and nothing more. She made me sign a lot of paperwork (liability). I should of known .
I specifically told her keep the shape but wax around.
I like my eyebrows thick.
By the time she was done … I had two empty areas. It looked really bad! I swear .
I was surprised and when I told her «what happened to the rest of my right eyebrow … She looked surprised and had to protect herself and said that they were like when I walked in. Really ???
Not a pro for sure :(:(and for sure I didn’t want her to loose her job if I made a scene. Because trust me I looked like a mess especially with all the oil she put to avoid redness etc.
Now I have to wait 3 weeks. Before they grow.
I went to Saks afterwards and asked someone to fix them and she looked very sorry for me and said to just wait until they grow .
So I used my Anastasia pencil to fill them up for now.
Also she sold to me this «give money to a association for children with cancer, and you will get 10 $ off any purchase at Macy’s .
Of course I said YES .
But she never told me that I couldn’t use it for cosmetics. Which is why I was there at the first place .
So 2 disappointments in less than one hour.
Thank you Benefit !!! You just lost a very good client for life .
Train your girls the right way !
And don’t pressure them to sell something just because you need to make numbers … tell them not to scam innocent people … It’s not nice !!! We also work very hard for the money.

I just moved here from Chicago and have been desperately searching for a good brow lady. Listen, I am SUPER particular about my brows, like extremely. After reading all of the reviews I booked an appointment with Sabrina. She did not disappoint! I told her how I like to keep them and she was reassuring that she would give me the look I wanted. She was extremely quick and meticulous. She has been an esthetician for 10+ years and really knows what she is doing. I will definitely keep coming to her.
Also, if you don’t have cash to tip you can put your tip on a Macy’s gift card using your debit/​credit card.

When I splurge on getting my eyebrows done, I go to the Benefit Bar at Macy’s. They always do a great job. It’s a good idea to plan ahead and make your appointment. The plus: well trained technicians. You can set regular appointments for maintenance. They have some really great products. The minuses: You have to walk through the Macy’s maze. Their station is at ground level but, until you figure out how to navigate through the floor, you will find it a bit stressful trying to get to your appointment on time. Pricing: more than your neighborhood nail salon. You can use your credit card and for the tip, you can buy a store gift card if you don’t have cash.

The only place for perfect brows! I’ve been coming here for a few years now Adrienne is my girl, and Sabrina is my other girl!
For about $ 25 you get a brow wax and brow makeup application as well — if you ask they will touch up your makeup as well, or have another artist do your makeup for you!
This place can be crazy busy at times, but the ladies have always been sweet and professional.
A couple of tips — call ahead and make an appointment, (they call you the day before to confirm) they do have drop in time slots during the day. I would call ahead for that as well. Arrive early, they only give a five minute grace time for an appointment– you may luck out and get in earlier.
Sweet bonus — free brow wax on your birthday, bring your ID!
If you are at Macy’s and need your brows done with no appointment, they will take you immediately if they have someone who is free — otherwise they will let you know what time to come back!

Away from my home country, staying two days in Manhattan, I needed to find a Brow Bar without any delay. I called Benefit at Macy’s and obtained an appointment for one hour later. I arrived a bit early and had the time to look at the products. I was a little disapointed I could not find a box with a mix of small version of the products, like we can find in Europe. Right on time, Sabrina took care of me. She made by brows just as I like them: natural but perfect. Next time I’m in Manhattan, I know where to go and who to ask for. Don’t hesitate to do the same.

Sophy did a decent job. I have fairly straight shape brows and I like to keep them straight (sort of Brooke Shields-​ish). I explained this and also showed pictures to Sophy, yet somehow she waxed and tweezed my eyebrow shape to be quite upside down V shaped. The V shape is not an elongated V but more of a short looking brow. Not my favorite look, not what I asked for. I wish she had listened a bit better and clarified exactly what I wanted while looking at the pictures I brought.

i decided to get my brows done as a treat to myself and as a way to do 2015 right. I read reviews of basically every popular threading, waxing salon and decided to take a leap of faith and make an appointment at this brow bar. I was lucky and scored one with Sabrina whom many other Unilocalers have written raves about and for very good reason I assure you.
She was super nice during the whole process. She gave me a mirror and made sure I knew what she planned on doing with my brows before she actually did them. Waxing hurt a little bit more then I had expected but it was no big deal because afterwards when she gave me the mirror and I saw my eyebrows, they looked amazing in a way I didn’t even think was possible. Gone were all the stray hairs, my brows was all evened out into a beautiful soft arch. I can’t speak for any of the other people who work there but Sabrina is worth every penny and all the raving reviews. I’m already anticipating my next appointment with her. ^_^

Just got back from getting my brows done with Adrienne. I’ve been going to Adrienne religiously since 2011, and she has never disappointed me. She knows how to give me that glam look with a perfect arch and fills in my color and highlighter so that I walk out looking fabulous. Adrienne is also very pleasant and always stylish and well made-​up.
I’ve read the other reviews and I thought it was important to share that there are other brow technicians who provide an excellent service at this location.
I have seen some other employees not paying attention to prospective customers so if you’re a first timer you may be a bit turned off.
But I like the cleanliness and the location.
I always get an appointment and often can call and walk in during those non booked times.

I am happy to say Sabrina is back working at Macys for the time being! So here goes my 5 star… for now at least!
Original post:
Just so I make one thing clear, the 5 star rating is for Sabrina at Benefit Brow Bar located at Macys Herald Square. I have been going to Sabrina for YEARS!!! When I say years I truly mean years (4+). She is the absolute BEST! I will not go elsewhere. I always find waxing painful, however with Sabrina I never feel the pain. Plus she truly is a genuine person and lives up to the Benefit Brow Hype. Also, keep in mind you are not going to pay $ 5 like you would at the corner thread stores behind a barber shop but I will tell you that it is definitely worth the money. You won’t have to worry about someone butchering your brows that’s for sure. My brows are usually good for 3 – 4 weeks after with Sabrina. So if you ever need your Brows to be done, definitely ask for Sabrina. You won’t be sorry!!!

Sabrina! Sabrina! Sabrina! 5 stars Only and Only because of Sabrina!
I have straight eyebrows and I know that not everyone can make it with arch and not too thin. Sabrina is absolutely professional in this business.
Few months ago Sabrina was on vacation and I had appointment with beautiful Indian woman who looks like Kim Kardashian and I was’t happy with that result. She didn’t do that arch like do it Sabrina.
Now I decided that it better to have Jungle than to trust anybody else except for Sabrina.)))))))

Crystal taught me how to apply the brow powder. She is beautiful, professional, very sweet and fun! She kills it– ask for her if you have any make-​up questions!

Appointment made at 4:40. Was told there is a 5min grace period and then they give the appt away. Arrived at 4:37. Was ignored for 10 minutes without any explanation or info on what was going on. Then was made to wait until 5pm until the person came back «from the bathroom.» Total stock answer and code for uhh… we effd up the scheduling. Meanwhile EIGHT workers milled around doing nothing, staring off into space. Why Benefit wastes $$ employing so many people to do nothing is beyond me. Just be prepared to wait. be ignored… and then wait some more!

Completely ruined my brows. I went in there will full brows and came out with two lines for eyebrows. It is going to months to fix this. The manager was helpful and refunded my money and tried to help but even she was in shock at the horrible job that was done to my eyebrows. No one wanted to do them in the first place and one of the girls had to beg someone so I should have known then to leave. Been to 2 other brow bars and never had this issue. Do not go there if you value your eyebrows or your face!!!

I went in the first time and I saw Sabrina. She was wonderful. She sculpted a nice, high arch and overall clean brow. I’ve been to a lot of salons and Sabrina is still the best I’ve ever found. So why only two stars? Because 6 weeks later, they told me Sabrina left and they put me with someone who made my eyebrows look round and flat. No arch. It looked like I had tried to do it myself using tweezers. And when I tried to tell her what I was looking for, she told me that i should have told her i was looking for a «fake» arch and that she can’t do anything about it now. Five different people on their staff tried to tell me how beautiful it looks and how they don’t do high arches because that’s not what the Benefit brand is about… blah, blah, blah. It’s bad enough that I was unhappy with the job that the latest girl did, but the fact that everyone puts all this effort into trying to convince me otherwise rather than try to fix the problem is just plain bad customer service.

Staff wasn’t friendly all! They ignored you completely, just stood there talking. And my brow turned out to be… weird and funny. 23 dollars. Not worth it at all. I used to go to the one in California, it’s 20 dollars, and staff was very nice and highly skilled. Won’t come back again.

There was 5 of you standing there gossiping about your night last night, yet you don’t have time for a drop in… brows take 5 minutes and you were all still standing in the exact same positions still gossiping when I walked by 20 minutes later: nice customer service, unreal.

Benefit’s price point is definitely on the higher end for eyebrow waxing but Sabrina does such an amazing job that it’s worth paying for. I have been going to Benefit at this location for the past 3 years and I think Sabrina does the best job so I only book appointments with her now. Sometimes you can just walk in but I would recommend making an appointment first.

Believe it or not they gave away my appointment while I was at the store:
Had a 5:40 appointment arrived a few min. early. From where I was staying I could see the workers. Walked over when I saw the customer left and they had already given my appointment to someone else. So so wrong is all I could say to them they said they looked for me — they did not even try I could see them from where I was standing. Save yourself the time and trouble. Save yourself the time and frustration they don’t honor appointments or care about the customers

This was by far the worst eyebrow job that i had every received. I do like that they are clean and they don’t do the double dipping with the sticks but that is it. I have a scar on my eyebrow which leaves a line with hair missing and I pointed that out to the so called brow expert. She assured me that it was not a problem and she knew what to do. By the time she was finished I had the ugliest brow job in the world and on top of that I had to pay $ 23. I have been so traumatized since that day that I don’t even bother getting my brows done from anyone.