Barclay’s Moving

I arranged for Barclays to move into my studio apartment in Manhattan from New Jersey. I had taken a day off from work to be present. They stated they would arrive within a 1 hour period in the afternoon, giving enough time to move into my building before my elevator time was up. Towards the end of the 1 hour window, they still had not arrived. I called the driver to inquire and kept reaching a voice mail box that had not been set up. I called the moving company and was told the drivers were stuck at the bridge in traffic. Never mind that googlemaps did not show any traffic at the GWB. There was no apology for not taking the initiative to call me and let me know in the first place. A half hour passed beyond my window and I was getting nervous about making it to my apartment before the elevator slot ended. Again, I was unable to reach the driver. I called the company again, and the same guy on the other end started yelling at me, stating, «You know, this happens all the time!» (Funny, because their website states clearly that they are always on time!). Then he states, there’s no traffic at the bridge, but something wrong with their truck. He offered to dispatch another truck, now 2 hours after they were supposed to arrive. Mind you, I made every single phone call. No one ever tried to call me to give me updates. I had to cancel, but not until he gave me a lecture on again, how this happens «all the time.» I’m going to have to wait another week to move (now, with another mover) because of this incompetent company. Word to the wise– please please do not use this company, unless you want a complete waste of your time.