Bank of America

It’s BofA, as usual understaffed and lines are too long.

I’d give ZERO stars if I could. So dissatisfied with BOA. Their customer service reps are sassy and use condescending humor. I had ONE positive experience with a rep, and for that reason, even after closing my checkings at BOA (because of all the frustration in just keeping a simple checkings account at this bank), I decided to keep my credit card account open – BIG mistake!
They are unapologetic and not very understanding. Take your business somewhere else. BOA doesn’t even give a crap, or concern when you close your account = they don’t value your business.

horrible horrible service and everything about this bank is bad. I sell jewelry as a side gig being that my fam has been in the industry for over 20 years. I had sold a ring that I custom made to a client who brought me a cashiers check from bank of America. I called to let them know that the check was over $ 9k and if that’s ok plus what I would need to bring to cash it out. according to every bank in the world a cashiers check is as good as cash in that same bank. so I walked in after waiting inline for 15 min get to the teller and she calls over a manager who then walks me into another room as if I stole something and was about to get in trouble. he came back into the room like 5 min later telling me the bank didn’t have enough money to give me that amount and that I would need to go to another BofA. I told them that I would not go unless they call the other bank first and made sure that they «had enough money». I walked 2 another branch 12 blocks and 2 ave away, got to the teller who I was supposed to speak to, and was informed that they cant cash the check bc I don’t have an account which i was never told. all and all wasted 2 hours for nothing. had to deposit it in my account and wait a week to verify the funds. BofA sucks.

I could moan for days about all of the wrongs done to me by Bank of America over the years. I hate them and avoid using their customer service line as often as possible.
That being said, this review is for the physical banking location on 42^nd Street, not on the institution as a whole.
The space is large, bright and modern. The line moved fast and the employees were generally very friendly and helpful. I even got a free bag of Cracker Jacks on my way out. It’s convenient to my office, so I’m in here pretty regularly. It could be better and it could be worse. Why complain?