Banana Republic

This place is full of employees that obviously wish they were elsewhere, what a miserable group of people! The clothing is overpriced and flimsy, had several items fall apart soon after purchase! Not recommend it

I went to this BR location to exchange a pair of sandals that I had purchased online but they were half a size too small. While waiting for the bigger size, I found that my toddler needed to go to the bathroom and was told by the associate that there was no bathroom. Now by law, I know that they had one. It wasn’t as though I was a bum off the street. I was a paying customer!!! This is the second bad customer service experience that I have had at a Banana Republic. I will no longer be purchasing from this brand again. They have no concept that customer service goes hand in hand with product.

Okay I’m guilty of purposely getting off the 86^th street stop so i can CONVENIENTLY just stroll into the BR.
This location is nice and quiet — you won’t always find a great selection for petite or mens (mainly they’ll get a lot of online returns which furnishes the petite selection) but the sale rack is always circulating.
I’ve never had issue with customer service either! Definitely stop in if you’re nearby :)

I’ve been coming here a while and always have had great service but today since Claudia was there, I had exceptional service. She went above and beyond the call of duty to help me out during a hectic Columbus Day 40% off ‘everything you can possibly get your hands on’ sale.
In the midst of all the sale commotion going on around us, she simply called another BR store to verify that they still had stock of a sold-​out item. The other store kept us holding with no end in sight 3 times in a row. I mean it’s understandable, there is a huge sale going on but Claudia is a persistent one. She called back yet again and immediately asked for a manager to explain how the customer service game is truly played. The other store came through with the item and placed it on hold for me.
Thanks for a great experience to her and the entire BR team — every time I’m here I notice everyone is helpful and genuine

This location is the renovated location from arosss the street and I gotta say this location is very classy in terms of presentation. It is one floor with two entry points both sides are women’s and as you make your way to the back you will find men’s. The staff is welcoming of course and try to greet everyone who walks in the door. Also there are plenty of discounts when walking in so there’s no way you will not get a item at full price without having no discount to be put on. Overall come check this spot out

This is why I go online shopping. a little «how can we help».goes a long way. I was going to exchange a bag I ordered online. I was told they dont have any in stock, except for the display. Other stores will help u contact their other locations or even order it for u. I just stood there trying to figure out what to do, which justifies why online shopping is just ok. no humans to deal with. I ended up telling this person, who was supposedly helping me, if he suggests that I call other locations and find out etc. he answered yes. Good, then I didnt really need u anyway. back to online shopping…

I like the Banana Republic, they have decent stuff that is pleasing to me. I mostly browse but when they do have sales they’re good and that’s when I get crazy with my card lol. Different locations offer different prices I noticed this location is a bit more expensive so I don’t come here much. Overal it’s a nice store with good quality stuff and much better when they have a good sale.

Ah my store! I love the service the clothes the sales and the 40% off on top of the sales lol! I cant wear some of the pieces as it doesnt fit me just right but the quality is great

Super helpful. I once got them to remove a tag on a coat which was at least 4 years old. My mother bought it, and never wore it, and we didn’t realize the old school sensor was still on it.

Just your ordinary, sterile, corner BR. You’re probably glad if you live in the neighborhood and this one’s near you. Staffed by the delightfully overweight, effete, glasses-​wearing, one-​day stubble showing men who look nothing like the thin, cut models adorning the walls, yet the staff looks just dandy in their BR garb. You’ve been to one, you’ve likely been to all…

There’s always money in the banana stand…

i just want to say i love this br. the staff is great and super helpful when you ask them to look for stuff that may be hidden. the layout is great with men/​petites on the 1^st floor and women’s on the ground level. ladies that means you can shop without judgement.
the store goes out of their way to make you feel welcome — yesterday they had giveaways, raffles, and wine. wine at a br? even though i passed on the vino, for reals — where else have you seen them give away wine at a retail shop like this?
i usually don’t rate stores, just food, but i just really enjoy this location.

This Banana is GOOD. It’s so well stocked, and the people who work here are really professional. The displays are helpful and obtainable. I’ve seen better sales racks, but, really, this store did an awesome job.

As previously said, GORGEOUS location. nicest one i’ve ever been to. but the selection was eh and the sale rack? what sale rack? there was one small shelf of sale items and that was it.
the only reason this banana gets 4 stars is for the location. other than that, 2 stars

I love BR. But most especially this one. It’s right off the 1 train, they have a GREAT sale section, their staff is unusually helpful (which says a lot b/​c I find BR employees to normally be VERY helpful.)

I bought a couple of shirts that were all defective: the seams fell apart after 3 – 4 days of wear. I tried to return them, and all I got was «the shirts are useless, I cannot resell them». My God! They sell me $ 70 shirts which fall apart, a systematic defect that has appeared in all 3 of them, and they refuse to take it back?!
The Banana Republic store on 5^th Ave was helpful, however.

The OP meant the 86^th street stop, lest anyone be confused.
I would typically never think to review a Banana Republic. Frankly, I dont even like Banana Republic. I think their clothes are rather expensive, well not really technically expensive, but expensive for what is essentially inferior quality and cheap materials (i.e. it’s expensive for what you’re getting). Net/​net, all it is is a slightly more upscale GAP (same ownership).
Okay, okay, enough negativity. Why the hell AM I reviewing it then AND giving it 5 stars at the same time? Because I’ve probably been in 30 or 40 Banana Republic’s in my life, and this one is the nicest one I’ve ever seen. The location was obviously a bank branch in former life, and it has lovely architecture with giant high ceilings and TALL double doors upon entrance. The layout is rather unique too, separating the mens from the womens sections in a way that makes it feel like two different stores. Plus, it’s literally right on top of where you get off the subway. Someone on the BR site selection team did a hell of a great job picking this spot.

loved this BR branch. not too crowded like the downtown store, easily accessible (just off the 66^th st. stop).