AT&T

I have worked retail my entire life so I understand that its a hard lifestyle. However, I have never experienced worse customer service in my life. I just moved to NYC from Chicago and had my phone screen shattered so it was definitely time to go buy a new phone. This is my first time ever dealing with AT&T alone (my sister is usually the ring linger to deal with them) and I ended up leaving and buying the phone through Apple that’s how mean they were trying to explain AT&T policy with authorized users. I don’t deal with AT&T policy on a day to day basis, its not my job to know every detail, but I don’t think I have ever been talked to in such a condescending and patronizing way. I felt humiliated. I had just worked an 11 hour day and this was just the icing on the cake. They are lucky I am staying with AT&T but I am never ever going back to this location.

customer service at at&t is not good. They keep lying about pricing and then changing my bill. 1^st issue was I paid for international package that didn’t work at all. It just buffered. I got texts from iphones because of hotel wifi. I couldn’t do anything I needed to do. I called to have them take the charge off and they said I’d used it. what?! so it showed them that I’d used the internet when really it was wasted buffering. then I read reviews and they were all the same
I had an upgrade. I didn’t feel like paying the $ 200 then so I signed up for the monthly payments for the phone. They charged me for a WHOLE NEW PHONE. Not the upgrade price. After reassuring me over and over that it was $ 200
I was given a tablet. The employee said all I had to pay was $ 10 a month. I cleared this with him multiple times. My bill just for the tablet is $ 177. Wtf. I didn’t even want the tablet in the first place and he lied about the pricing etc? If they don’t take it off of my bill, I am going to stop paying them and switch to another carrier. This is so ridiculous

Very happy with the visit, especially the customer service from Daniel Gray… Ask for that guy when you go to this store, very helpful indeed!

I’ve been in this store twice. I must say, best customer service. Kudos to the guy named Daniel Gray who assisted me in buying my new phone lg v10. It was such a great service. Thank you. Thanks to AT&T nice service.

Great spot to watch ten staff members stand around chatting while you are waiting to be seen!
Updated this as it’s now been three hours at this store without a resolution. This is the worst customer service of all time. It’s not even the lower level staff’s fault the company seems to want people to hate it.
AT&T is a disgrace.

SCAM ALERT AVOID THIS LOCATION AT ALL COST!
Their employee will lie about on-​going promotions and freesbies for their commission.
I opened an AT&T account last year at the time square AT&T location. They said I needed to pay $ 150 deposit, and they said their store had a promotion going on where they you get free accessories for the amount of your deposit (too good to be true, I should have known). They also told me that I can get my deposit back a year later when I return to the store (LIES!). It seemed too good of a deal that I remember asking them about it multiple times. They said it was FREE!
I went to the store today and found out that there was no deposit on record. In fact, they had waived my deposit and charged $ 150 for the supposedly «free» accessories that I picked out from the store.
I reported it to the AT&T and they are starting an investigation. Reading the reviews here and on google site, I can see that multiple people were scammed similarly.

The nicest staff ever. Helpfull and understanding, even in special non related phone circumstances. Big thanks to the manager Lee above all for helping out! Good karma at&t staff!!!

The staff is abysmal. They seriously need to rethink their lives. They tried to bait and switch me and started getting VERY pissed when I put my foot down and wasn’t going for it. I hate leaving bad Unilocal reviews without giving the management a chance to make it right so I demanded to see a manager. The guy helping me refused so I sought one out myself. After finding one they were also utterly useless.
I’m working with the NYC department of Consumer Affairs to ensure this scam location is closed down.
Enter at your own risk.

The people at this ATT store are the top of the line. I was not sure what to purchase and I had a somewhat complex issue regarding the purchase of the iPhone 6. I had gone to another ATT store and they were not knowledgeable about their products or their service plans.
The service I received from Adana was outstanding. New York can be very difficult and unnecessarily costly in making phone purchases. I am very pleased with the service provided by Adana and the other staff at this store.

Worst customer experience ever!
I went to that store to have an upgrade and to change my plan to a mobile share plan.
Receiving my bill a few days ago I realised that I was charged for an additionnal line that I never asked for and also for a $ 10 insurrance that I never asked for neither.
I went back to the store and the salesman was a bit embarrased to know that I was aware of what he did, he was willing to cancel the additionnal line but his manager told him he could not do it because I am over the 14 retractation days.
Now, I am paying for a line I never asked for and I am engaged for 24 months. Thank you AT&T!

«SCAM ALERT» at AT&T: 3 Times Square, Manhattan, NYC
During the month of February, AT&T was running a promotion… if you upgrade your phone, you will get a tablet… Actually, the tablet is «free», according to AT&T Customer services but the store on 3 Times Square in NYC is telling it’s customers that it cost a $ 100. The store will also lie to you, by saying, they will give you a headphone or any other equipment for free but actually, they are charging you for the equipment, check your receipt before you leave the store… The Sale Reps are working on commission, even though they are being paid hourly by AT&T.
If you ever been to the store at: 3 Times Square in NYC, check your receipt to see what you are being charged for… They are running a «scam». And especially, watch out for the store manager Julio Radney, he’s rude, a bully, and have no customer service skills.
AT&T is doing an investigation.

Great service, great customer care!
We came in to upgrade our phones and we had a great time!
As new immigrants, we were a bit anxious with the credit check exercise but we got a green signal. Our sales representative did a great job.
We left with two new phones and a great beats gift.
The manager came to see us. Nice move.
Very positive experience !!!

Avoid this AT&T location. They are very unethical. I went in just ti get a SIM card to setup an iPad and after waiting 20 minutes they finally helped me but added paid insurance to my iPad that I never requested and they never told me about. They also tried to sell me an external battery before I left and were very pushy. I called AT&T customer support and cancelled it a few days later when I received and email about it. They will do whatever it takes to increase their profits through commissions. Run away from this location.

Walked in for a free SIM card. Days later, I discovered that rep signed me up for Mobile Insurance ($ 6.99/month) without my knowledge or consent.
That’s called THEFT. Shame on you. Love the service, but one bad apple ruined this store.

Great service. Resolved our problem easily! However, the only reason I didn’t give it full stars was because the line was a bit too long and I saw the store lady staring at a fine african-​American gentlemen thinking he was gonna steal and telling her co worker to «keep an eye on him». But overall it was great!

I’m very surprised by the negative reviews. The customer service was nothing but stellar. Jarlin helped me with a phone that didn’t work well (which I bought at a different AT&T location). When they didn’t have the number I wanted he personally went to another location to get it for me. I highly recommend going to this location.

This is my local AT&T store as it’s just a few blocks away from where I live.
On this occasion I wanted to open a business account to get cell service for my company rather than my personal cell phone. When you enter the store you get greeted by a «greeter» who books you an «appointment» with someone downstairs. This greeter told me there was a 20 minute wait and gave me attitude when I questioned why there was always a wait at this location. Mean while there are a bunch of AT&T staff just chatting with one another downstairs talking amongst themselves.
As a long standing customer of AT&T I expect a little more than this cookie cutter customer service and I can especially do without the attitude. As a result I researched alternatives to AT&T and went to look at T-​Mobile instead.
So AT&T, if you’re too busy to talk to me then I’ll take my business elsewhere.

Someone from customer service did contact me regarding this matter and credited my account $ 100 because of my frustration. But, I was still not able to return the phone, so I will be paying $ 300 for a stupid iPhone 5c — ridiculous!
Troy, the customer service rep, who contacted me was really nice and tried to make it work, but he said the manager at the AT&T store would not budge and do the refund. He said he forwarded my complaint to the appropriate people, but there is no way for me to know what came of my complaint due to privacy issues.
I’m still really disappointed in the service and I feel like the AT&T Next Plan is a complete SCAM! They should totally get rid of this program, STAT.

This store and business practices are appalling.
So my boyfriend went to the store to get his phone upgraded for a basic smart phone (The free ones) he walked out with an iphone 5S 64gig (Supposedly free)
The salesperson named Matthew K has commended an IPHONE 5S to someone that never used a smart phone a day of his life, didn’t even have an email address… its like selling a smart phone to a 70 years old… SHAME SHAME SHAME
He was told he only needed to pay the taxes and that the phone was free… but… when he came home I checked his invoice to find out a sneaky installment clause of 20 payments of $ 37 was added to the contract —- Do the math and you come up to $ 805.64
$ 805.64 what part of an upgrade is this??? Same price as going to the apple store and getting your own phone!!!
This is robbery, misleading and lying! I will file a complaint tomorrow with Department of consumer affairs, I can only imagine what they do to elderly and foreigners… a disgrace to get more incentive… this what our world came to!

Dear Stalkers,
Block To Rock
Number eighty three
Vulgar and repulsively revolting blockages
Only impedes my progress to achieve happiness
Intoxicate my mental wellness
Where these eighty three dudes have a high attitude index
Unfathomably nasty whores!
Block To Rock
Where these vile infestations pollutes my goodness
For I am sick of your callous attitude to destroy my spirit
The authenticity of infested people is insincere
Stoic to know the intricacies of me as a wholesome person
Too malicious to know, too apathetic to care
Block To Rock
Your hearts are empty
For nothing to bestow
Lacking substance
To protect my heart from immense pain
As I see through your definitive underwriting of vile attitude
Beneath player’s false masquerade
I deflect with my empath power upon you to sincerely feel my deep pain
Can you sincerely feel my grief, sorrow and hardships you’ve inflicted on me?
Block To Rock
My shield is up
My armor is equipped
To prevent my heart from being mauled
A convergence of diseased infestations
For I obstruct to deflect
I ignore to deplore
Where I drop a rock to block!
Take a number and you’ll be served in the order of your arrival… what?! This is AT&T, NOT Department of Motor Vehicles! Three associates denied to serve my very complex and two specific requests as they were in training for their specious claims were laid for this large two story consumer telecommunication retailer reside. Okay. I charged downward to the lower level to command very complex and two specific requests plagued by more incompetence and blindness. Block to Rock = I LOVE changing my mobile phone number to repel the negative for my personal protection! As per AT&T’s web site this location has the resources for «recycling old mobile phones» which I inquired where to place for recycling. On a different vibe, I’ve also inquired for complex features which is more involved for my specific requirement and the incompetent dude pointed to the recycling bin. I probed further to desire select rates and wireless features, which this same incompetent dude once again pointed to the recycling bin. How can it be that select rates and wireless features are found and obtainable in a recycling bin??? A recycling bin can provide select rates and wireless features REALLY???
Like a thick wall of vulgar smoke to interact with deaf ears
Too malice to know
Too apathetic to care
How very little the victimizer (s) know of their damage
Sending to a deep abyss of despair